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QuestionIE VS MOZILLA Pin
kasbaba16-Jun-08 8:49
kasbaba16-Jun-08 8:49 
Hi,

I am working on a software in VB.Net where I am dynamically making .Htm files.
The .Htm file has been generated from Excel. Then I am changing tags/data in the file from a database.
I am experiencing something completely weird. When I open the dynamically created file in Mozilla, it shows me the complete stuff and adjusts Row heights according to the Data inserted.
But the IE refuses to change the format, no matter what I do.

I am attaching a text file which contains the HTML code.
If you rename the text file to .Htm, and open it up with Mozilla, you will notice that it shows you the complete stuff.
However, with IE, the embedded cell size does not change.

I don't know if there is anything that could be done.
Please let me know at the earliest.

Thankx

Kazmi

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++


xmlns:x="urn:schemas-microsoft-com:office:excel"
xmlns="http://www.w3.org/TR/REC-html40">





<title>CLSID : 1122334455












Technical
Support Soft-Skill Coaching Sheet
CLSID 1122334455 Case ID 5544332211
Call
Date
5/9/2008 5:08:53 PM Case Reason Stat - Wiring
Audit
Date
5/9/2008 5:16:30 PM Product Family Thermostats - Retail / Residential
Auditor Name S. B. A. Kazmi Customer Name S. B. A. Kazmi
A Call Flow Score Reason for Defect
A.1 Greeting & Customer
Data/Opening the Call
6  
A.1.1 Opening was professional and
upbeat.
2
A.1.2 Zip code, Phone Number &
Full Name
2
A.1.3 Product Name/ Model Number/Date
Code
2
A.2 Call Purpose/Identifying
Customer Needs/ Major Facts
4  
A.2.1 The purpose/issue of the call
was clearly understood.

Elicits enough information from the customer, Clarifying questions were
asked if purpose is not understood, Summarizes key facts

Identified possible cause of issue or problem as appropriate.

0 He took a lot of time to Understand and react to the situation.
He also was not able to get the Complete wiring and called HD twice for no apparent reason.
A.2.2 Questions were logical and
relevant to the problem of the customer. (Major facts gathered)
4
A.3 Call Resolution (There is a
clear and correct resolution, solution, and action plan to the call) /
Response to Customer Needs
12  
A.3.1 Was methodical in responding to
customer. (Explained sequential steps of action plan to resolve issue &
desired result.)
12
A.3.2 Appropriate reasoning provided 0 He said "Give me the wiring on the thermostat". When the caller asked him to repeat it, he repeated it thrice without even once saying that we need the wiring on the Old thermostat and/or terminals wired/unwired.
A.4 Miscellaneous 4  
A.4.1 Literature retrieved from the
web or faxed if applicable
2
A.4.2 PCC referral initiated as
appropriate
2
A.5 Call Closure and Documentation
(Call is correctly coded for reporting purposes) / Closing the Call
10  
A.5.1 Case Reason, Case Type
(Technical/Order/Literature), as
appropriate
3
A.5.2 Issue was understood as a
tracking issue, Call Marking
2
A.5.3 Complete Notes logged as
appropriate to the issue
3
A.5.4 x:str="Closing was professional and upbeat. ">Closing was professional and
upbeat.
2
A.6 Compliance    
A.6.1 Adherence to Policy and
Procedure
0  
A.6.2 Misleading Information 0  
A.6.3 Usage of Abusive & Rude
Language (Harrasment)
0  
A.6.4 Disclaimers were provided on
call.
0  
B Call Taker Attributes Score Reason for Defect
B.1 Communication Skills 10  
B.1.1 Was easily understood by the
customer (Pronunciation, Rate of Speech / Clarity of speech, Appropriate
sentence formation (Basic Communication skills))
6
B.1.2 Verbal nods and repetition 2
B.1.3 Energy / Modulation 2
B.2 Soft Skills 5  
B.2.1 Attitude was consistent, patient
and helpful. Displays willingness to be helpful ("I Can…")

Built Rapport with the Customer, Used customer name

Empathized appropriately

0 He was impatient and tried to overpitch a couple of times.
B.2.2 Followed Hold & Transfer
Procedures, (Asked Customer to hold, Checked back & Thanked customer for
holding, if applicable) / Mute or Hold time kept to minimum (2-3 mins)
5
B.3 Technical Competency 15  
B.3.1 Understanding of products,
applications, features, functions, benefits, operation of controls, wiring,
programming, troubleshooting (Basic understanding of how HVAC controls
interact within a system. (Covered in process training)
15
B.4 Resource Utilization: 5  
B.4.1 Identified best resource for
specific information needs and retrieved accurate information from the
resource
3
B.4.2 HD/SA called as needed &
information flow
2
Defect Percentage 29 What Went Wrong Good aspects of the Call Suggestions to Upskill the Rep
Score Percentage 71 The call was resolved however no customer would rate it as a good call since he lacked on basic communication skills. He needs to understand the plight of the customer and then act accordingly, since we are simply not technical wizards, we are also Humans, and should therefore reflect the same in our act and behaviour. He somehow managed to end the call without getting the customer irate. His way of talking needs serious improvement. LND should take note here and take the rep for a feedback. The TL should also check that the mistakes committed here should never be repeated and if they are would be marked as PAP defects/Rude Language.





AnswerRe: IE VS MOZILLA PinPopular
Luc Pattyn16-Jun-08 8:57
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