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The problem I'm having is that I work for many customers and they all have their own projects (some customers more than one).
I'm using Azure DevOps for most of them, but two customers have their own environment and one customer is on GitLab.
Besides that, I want to track work like "call xyz", which does not fit into any one (software) project.
The goal is to have everything in one place so I know project a for customer b has top priority and project x for customer y has low priority and if we have some time to spare we could fix issues k, l and m for customers n, o and p.
Azure DevOps has a boards feature which can be configured to support Scrum, Kanban or whatever you make it, but having it over different projects is not really something they support.
A dummy project just for the boards could be a solution.
I'm also looking at a Kanban solution like Trello, but I'm not sure if a simple Kanban board is enough to track work for various customers and projects.
I could make a board per project, but that kind of defeats the purpose of having it all in one place.
I've managed fine so far, but now that there's more of us and workload is increasing I start having trouble managing it all.
Besides, I have it all in my head because I know my customers, their projects and my software, but I have someone here who doesn't and now tracks it in a text file (and he's not very good at that).
So, any recommendations?
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I've used JIRA in the past and as far as I know it has the same "problem" that DevOps has too, it tracks issues per project.
I could never get a good overview across projects with JIRA, but I must admit I don't know it as well as DevOps.
We're not using Zendesk or any call center software.
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Why not create one monster project with all your actual projects as sub-projects?
Happiness will never come to those who fail to appreciate what they already have. -Anon
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That's actually what I'm trying in DevOps now.
It has the benefit that all issues are in the projects where they are supposed to be.
I can then take any random project and create a query that queries across all projects.
It's feels a bit like a workaround, but it seems to work well enough.
Found an addon that also shows everything on a board.
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MS Project. I look at all the other as tools for "status reporting" and assigning. You can't actualy "manage" anything. There are no critical paths or resource constraints.
"Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I
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Interesting, didn't know that was still around.
Can it help employees in keeping track of their work as well?
Seems more like a tool I'd use next to Azure DevOps (or JIRA, or any Kanban/Scrum/Agile tool) rather than instead of.
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Wondering if MS Project is still around is like questioning the validity of project managment.
re: "Keeping track of their work". When I'm running things, I tell them what they are to work on for the week. At the end of the "week", they better be done with task (or beg for forgivness), and I update the schedule, and go on to the next items on the critical path.
One "bug", can spawn other items that have to be done in a certain order, customers notified, etc. The "project manager" manages all these dependencies withe a "project management" tool ... not just "lists".
"Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I
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Gerry Schmitz wrote: Wondering if MS Project is still around is like questioning the validity of project managment.
I question the validity of project managers 
Netscape isn't around anymore either, that doesn't mean I question the validity of browsers or the internet, just that some products get discontinued or rebranded.
Anyway, I've only ever seen Microsoft Projects once in the wild.
Gerry Schmitz wrote: When I'm running things, I tell them what they are to work on for the week.
I prefer a scrum/kanban board, or a list, with tickets that people can work on.
People can change status, ask questions, add tags...
It helps them and me with keeping track of work, especially the details.
Gerry Schmitz wrote: The "project manager" manages all these dependencies withe a "project management" tool ... not just "lists".
A list is good enough for us.
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Not a Kanban solution, but you might be interested in the free and open-source MaxiBug issue tracker on GitHub.
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Seems a little lightweight for my needs.
I also prefer a cloud solution.
Great work though 
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It is not a cloud solution indeed, although it might be possible to host the Postgres database on an online provider like Heroku, never got that working though.
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Bugzilla?
M.D.V. 
If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.
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That looks... Old 
Latest stable release is from 2019.
Besides, Bugzilla is a bug tracking system and I need to track a lot more than just bugs (thinking at least epics, issues and tasks, divided into various projects).
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Only because it is old it doesn't mean it doesn't work, I prefer it to jira
M.D.V.
If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.
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Not saying it doesn't work, but it looks and feels very outdated.
I think Jira and Bugzilla do different things.
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A blank wall.
A box of markers, assorted colours.
Several pads of post-it notes, assorted colours and sizes.
Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012
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Old school! 
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We've been using Monday.com for several months now and it does most of what you are looking for.
One of the first web apps I ever wrote was an internal cms/issue tracker...still in use to this day! 
The problem is that it takes time and effort to manage it and keep it up to date...it becomes a chore unto itself. Personally, I have been neck deep in one project for the last 4 months and haven't even checked the board once during that time. 
"Go forth into the source" - Neal Morse
"Hope is contagious"
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I think I've heard of Monday.com, looks really good!
I'll keep that one in the back of my head for later.
kmoorevs wrote: The problem is that it takes time and effort to manage it and keep it up to date...it becomes a chore unto itself.
I did that with my hour registration and invoicing system.
Can confirm the time and effort 
It works exactly how I want it to though 
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Hi All,
The project I am on at the moment to design a test rig for is awkward. People have done the Cool stuff and not not the boring engineering behind it. The issue is the product seems to work but I am not allowed to see the inner workings as 'I don't need to' despite the fact I was put in to design the test rig for production I. I started to lay one of the boards out as a question was met by a 'don't worry about that', shortly afterward the board were taken away from me and given to a new Grad in there department as he need experience laying out boards.
A couple of Prototypes were taken away for EMC testing this week, last week a big mind meld happened lots of swearing at GIT. I get the feeling all is not well, my boss has the opinion if they don't ask for help don't help them. It's all getting horribly political... 
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Odds are, the "grad" would like to stay in touch. Send an email with a casual "I heard ... and BTW .. and good luck!" If he wants, he'll respond and if you're still somehow attached to the project, you can direct it that way.
"Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I
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Offer to help, 'R&D only, Stay in Production'! I'm getting a little frustrated about this.
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Sounds like a goat![Elephant | [mastadon]](https://www.codeproject.com/script/Forums/Images/elephant.gif) in progress  ...
(we've had that sort of thing where I toil away the hours)
Software Zen: delete this;
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