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I've had a similar experience with them as well. If it's still under warranty, I found them to be quite helpful.
Jeremy Falcon
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It's known, by the look of things: https://www.apple.com/uk/support/iphone5-sleepwakebutton/[^]
But I think it probably helps if you go in with a "I've got a problem, can you help?" attitude instead of a "FIX THIS NOW!" frame of mind.
I've seen the same problem come into the same store from two people with different attitudes - and only one was a happy bunny when they left! 
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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OriginalGriff wrote: But I think it probably helps if you go in with a "I've got a problem, can you help?" attitude instead of a "FIX THIS NOW!" frame of mind.
Absolutely! Go in with my best dumb-dad expression. 
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Just read the link (thanks): mine is a 6 so I guess they do have a problem with that button that has carried over to the new models.
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They're still getting away with the old bait and switch? Your DNA, extracted from your fingerprints, is at this very moment being processed in order to create a realistic double by the Thrax warriors who will then dispose of your puny human body (having eaten various delicacies) and replace you in preparation for the main invasion of your town next Tuesday. Still a happy bunny?
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Very good. 
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Karel Čapek wrote: but that was good service.
Good customer service rocks and almost guarantees return business.
/ravi
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The wake/sleep button on my Lumia quit working after a rather unpleasant experience with a hot water tank around 7-8 months ago. I found that I can double-tap to wake, but have no way to put it into standby mode or to ignore incoming calls. Instead I have to wait the 30 secs. or so until it does it automatically before I can put it in my pocket. It's really just an annoyance and I'm not a phone geek so I'll probably just live with it until something else breaks.
"Go forth into the source" - Neal Morse
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That's truly amazing compared to how my under-warranty, defective (would throw errors constantly when plugged into any PC via USB port and therefore couldn't be recognized by the PC as being connected) Lumia 1020 was handled by Microsoft a while ago - they refused for months to fix or replace it. Wouldn't admit for months that it was even within the warranty period - because I didn't save the receipt - even though the warranty period is 1 year and the phones had only been on the market for about 6 months. Sent it in for warranty repair and they sent it back to me unfixed because of tiny chip in the corner of the screen (and not even a part of the screen with pixels on it) - declaring it out-of-warranty for that reason. Argued with multiple tiers of "support" people over 4 months until planning to sue them in my Town's small claims court (would have cost me $10 and they would've had to fly in a defense lawyer - more than the cost of the phone). Telling them that got me a new phone, so it eventually turned out OK, but only after 4-5 months of anger & stress with a non-working phone. That's really a terrible way to treat any customer, and in particular a developer and tech community leader who is trying to promote your products.
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Karel Čapek wrote: that was good service
Meh. When you pay what an item is worth a few times over at purchase time, the manufacturer can afford to just replace it when it's defective.
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I agree.
You have just been Sharapova'd.
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Years ago they did the impossible to get my wife's iPad in time for Christmas. Shipped it twice from two different states. Also not an Apple fan, but this guys know their business, hands down.
There is only one Vera Farmiga and Salma Hayek is her prophet!
Advertise here – minimum three posts per day are guaranteed.
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Last Friday, the rock band Kansas was playing in town.
I told a co-worker they had changed their name to Arkansas.
When he asked me why, I said, "Because they ar(e) Kansas."
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That would work a lot better if Arkansas rhymed with Kansas, don't you think? It still wouldn't be funny but it would work better!
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I said it was bad...
And it worked because Arkansas didn't rhyme with Kansas, but then the phonetic pronunciation of the split word used Kansas.. and yes, it's still bad...
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Saw some people selling guns down the road and decided to see what's available. I just love the armer's market.
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Is uncontrollable quacking a disease or a mallardy?
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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We're gonna have to bill you for that one.
"the debugger doesn't tell me anything because this code compiles just fine" - random QA comment
"Facebook is where you tell lies to your friends. Twitter is where you tell the truth to strangers." - chriselst
"I don't drink any more... then again, I don't drink any less." - Mike Mullikins uncle
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Or at least cry fowl and duck that question.
/ravi
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Don't get in a flap! I'll bill you later.
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Now this is just getting daffy.
"the debugger doesn't tell me anything because this code compiles just fine" - random QA comment
"Facebook is where you tell lies to your friends. Twitter is where you tell the truth to strangers." - chriselst
"I don't drink any more... then again, I don't drink any less." - Mike Mullikins uncle
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Maybe so. To quote Arnold, I'll be beak.
/ravi
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Don't forget to flock the door when you leave.
"the debugger doesn't tell me anything because this code compiles just fine" - random QA comment
"Facebook is where you tell lies to your friends. Twitter is where you tell the truth to strangers." - chriselst
"I don't drink any more... then again, I don't drink any less." - Mike Mullikins uncle
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