Bugs and Suggestions

Maximiliano Rios3-Feb-15 4:07

3-Feb-15 4:07

It's the 4th article on the same topic and it was named "MVC and Identity Framework 2.0 (Part 4)". I've been working on the article for 2 days, I saw it before in the preview, I uploaded screenshots from my computer and I swear it was there. After the last preview it dissapeared with an error from CodeProject. Before that it was always there, now it's totally empty.

Chris Maunder3-Feb-15 4:52

3-Feb-15 4:52

I apologise for the problems you're seeing. This sucks. I've spent a bit of time tracking through what's happened and the dates seem weird.

You mentioned you'd been working on this for 2 days. I can find the stub of an article that has two uploads (this and this). That article was started last night (13hrs ago) and the uploads were done this morning (8hrs ago).

Every article that's started will have the timestamp of when you started editing it, and even if we had serious issue (and we did for about 7hrs last night) the basic article stub would still have the correct timestamps.

This is turning into a bit of a mystery.

cheers
Chris Maunder

Maximiliano Rios3-Feb-15 4:55

3-Feb-15 4:55

The whole article is lost anyway, no matter if you see an update 12 hours ago, 13, 2 days or 5 days. Everything is gone.

Chris Maunder3-Feb-15 6:21

3-Feb-15 6:21

We've spent the morning looking in to your particular issue. Other's experienced this bug but there were plenty of previous draft versions from which we could simply take the content from and fix. Our system was designed to handle an bug like we saw last night by having extra redundancy.

However, with your article that was started last night we aren't seeing any of these saved versions, so we're now guessing it could be an issue with our UI that has caused the issue.

When you say "you saved drafts", did you do any of the following:

1. Pushed the green "save draft" button at the top right?
2. Pressed the grey "Save draft and exit" button at the bottom of the page
3. Checked "This is a work in progress" and clicked "Publish"
4. Didn't press any buttons and just let the auto-saver save drafts and then you closed the browser
5. Didn't touch any "save" buttons, but kept your browser opened and at some point hit "refresh"

Any help you can provide will help us make the system more foolproof.

cheers
Chris Maunder

Maximiliano Rios3-Feb-15 6:32

3-Feb-15 6:32

I'm quite sure there was an issue and there were constant errors not showing up, so I cannot help you, I did the same I always do and I saw the message "Saved N minutes ago" changing to "Saved <1 min ago" all the time but nothing was ever saved.

Chris Maunder3-Feb-15 6:41

3-Feb-15 6:41

So either

4. Didn't press any buttons and just let the auto-saver save drafts and then you closed the browser
5. Didn't touch any "save" buttons, but kept your browser opened and at some point hit "refresh"

or did you not close your browser or hit refresh at all?

Thanks for helping narrow this down.

cheers
Chris Maunder

Maximiliano Rios3-Feb-15 6:52

3-Feb-15 6:52

The browser was always opened, I never closed it down, I never did anything, just pressed "Save draft" more than once. In a monent I tried to preview my work, I got an error message saying something was wrong and everything was lost, that's all.

Chris Maunder3-Feb-15 6:57

3-Feb-15 6:57

Maximiliano Rios wrote:
never did anything, just pressed "Save draft" more than once

OK, thanks for that.

Maximiliano Rios wrote:
In a monent I tried to preview my work, I got an error message saying something was wrong and everything was lost

Pressing the preview button opens a new Tab or Window. Did this happen or, when you pressed Preview, did the article editor window get replaced by the preview window?

(BTW, Which browser were you using?)

cheers
Chris Maunder

Maximiliano Rios3-Feb-15 6:59

3-Feb-15 6:59

Yes, it opened a new window and I got the error message. Thinking it was something in the connection I closed everything because it was 4am in the morning. When I opened it again everything was lost.

Chris Maunder3-Feb-15 7:00

3-Feb-15 7:00

OK, got it. Thanks Maximiliano.

cheers
Chris Maunder

Maximiliano Rios3-Feb-15 4:08

3-Feb-15 4:08

I can see other threads having the same issue, many of them, so I'm sure there's a non-fixed bug in the site that's kind of random.

Chris Maunder3-Feb-15 4:20

3-Feb-15 4:20

There was a bug yesterday afternoon that was fixed.

cheers
Chris Maunder

Maximiliano Rios3-Feb-15 4:41

3-Feb-15 4:41

It obviously destroyed my post so I have to start over now Mad | :mad:

Nelek3-Feb-15 6:49

3-Feb-15 6:49

Why don't you stop complaining on the lost work? It is a pity, but there is nothing else you can do right now.

The only thing you can do, and it is a quite productive one, is to calm down, try to focus and help Chris to track down the problem.

If you are lucky, then he will be able to get some of your work back.

Don't take it bad, but I think you are focusing too much on your lost and not paying enough attention to the questions you are being asked.

M.D.V.

If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.

Maximiliano Rios3-Feb-15 6:50

3-Feb-15 6:50

I don't want to complain neither talk about it anymore, it's lost, period. Please do not continue adding more comments to this thread.

Nelek3-Feb-15 10:12

3-Feb-15 10:12

Maximiliano Rios wrote:
Please do not continue adding more comments to this thread.

Done. Sorry if I bothered you. It was not my intention.

Have a nice day (or night) Smile | :)

M.D.V.

Maximiliano Rios3-Feb-15 14:34

3-Feb-15 14:34

It's ok, I just wanted to stop the discussion. There wan an issue, I complained, felt a bit frustrated, it's over... Thumbs Up | :thumbsup:

Chris Maunder3-Feb-15 6:54

3-Feb-15 6:54

If he's lost work because of a problem on our site he has the right to express his disappointment and frustration. He's also said he just wants to move on.

Let's drop it. If Maximiliano wishes to keep helping me work through what may have happened that's up to him.

cheers
Chris Maunder

Maximiliano Rios3-Feb-15 7:16

3-Feb-15 7:16

I gave them all the information I have, there's nothing else I can add, unfortunately.

Nelek3-Feb-15 10:11

3-Feb-15 10:11

Chris Maunder wrote:
If he's lost work because of a problem on our site he has the right to express his disappointment and frustration.

Totally agree.
On the other hand, if it is in your side. I would be interested trying to avoid it in the future.

Chris Maunder wrote:
He's also said he just wants to move on.

I read it later and he answered to me as well.

Chris Maunder wrote:
Let's drop it.

Ok. I'm done

I hope you can narrow it down. Thanks Chris

M.D.V.

Chris Maunder3-Feb-15 10:15

3-Feb-15 10:15

Nelek wrote:
On the other hand, if it is in your side. I would be interested trying to avoid it in the future

You sure? I can leave the bug in if you change your mind Wink | ;)

cheers
Chris Maunder

Nelek3-Feb-15 10:24

3-Feb-15 10:24

As it were not enough having the hamsters hidden in the wires

Laugh | :laugh:

M.D.V.

den2k883-Feb-15 5:13

den2k88

3-Feb-15 5:13

Pro Tip: always keep a local copy on plain text. Before saving just copy the entire formatted content and paste it in a .txt.

You can never know...

Geek code v 3.12
GCS d--- s-/++ a- C++++ U+++ P- L- E-- W++ N++ o+ K- w+++ O? M-- V? PS+ PE- Y+ PGP t++ 5? X R++ tv-- b+ DI+++ D++ G e++>+++ h--- r++>+++ y+++*
Weapons extension: ma- k++ F+2 X

Maximiliano Rios3-Feb-15 5:20

3-Feb-15 5:20

It means, do not trust on the site. In general in the cloud storage everywhere it's not necessary to have local copies, that's the whole purpose of using cloud storage whatever it is the service. I didn't imagine I could lose the whole article, it makes sense to lose some changes but not many many hours saving the same article.