Bugs and Suggestions

Chris Maunder3-Feb-15 6:41

3-Feb-15 6:41

So either

4. Didn't press any buttons and just let the auto-saver save drafts and then you closed the browser
5. Didn't touch any "save" buttons, but kept your browser opened and at some point hit "refresh"

or did you not close your browser or hit refresh at all?

Thanks for helping narrow this down.

cheers
Chris Maunder

Maximiliano Rios3-Feb-15 6:52

3-Feb-15 6:52

The browser was always opened, I never closed it down, I never did anything, just pressed "Save draft" more than once. In a monent I tried to preview my work, I got an error message saying something was wrong and everything was lost, that's all.

Chris Maunder3-Feb-15 6:57

3-Feb-15 6:57

Maximiliano Rios wrote:
never did anything, just pressed "Save draft" more than once

OK, thanks for that.

Maximiliano Rios wrote:
In a monent I tried to preview my work, I got an error message saying something was wrong and everything was lost

Pressing the preview button opens a new Tab or Window. Did this happen or, when you pressed Preview, did the article editor window get replaced by the preview window?

(BTW, Which browser were you using?)

cheers
Chris Maunder

Maximiliano Rios3-Feb-15 6:59

3-Feb-15 6:59

Yes, it opened a new window and I got the error message. Thinking it was something in the connection I closed everything because it was 4am in the morning. When I opened it again everything was lost.

Chris Maunder3-Feb-15 7:00

3-Feb-15 7:00

OK, got it. Thanks Maximiliano.

cheers
Chris Maunder

Maximiliano Rios3-Feb-15 4:08

3-Feb-15 4:08

I can see other threads having the same issue, many of them, so I'm sure there's a non-fixed bug in the site that's kind of random.

Chris Maunder3-Feb-15 4:20

3-Feb-15 4:20

There was a bug yesterday afternoon that was fixed.

cheers
Chris Maunder

Maximiliano Rios3-Feb-15 4:41

3-Feb-15 4:41

It obviously destroyed my post so I have to start over now Mad | :mad:

Nelek3-Feb-15 6:49

3-Feb-15 6:49

Why don't you stop complaining on the lost work? It is a pity, but there is nothing else you can do right now.

The only thing you can do, and it is a quite productive one, is to calm down, try to focus and help Chris to track down the problem.

If you are lucky, then he will be able to get some of your work back.

Don't take it bad, but I think you are focusing too much on your lost and not paying enough attention to the questions you are being asked.

M.D.V.

If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.

Maximiliano Rios3-Feb-15 6:50

3-Feb-15 6:50

I don't want to complain neither talk about it anymore, it's lost, period. Please do not continue adding more comments to this thread.

Nelek3-Feb-15 10:12

3-Feb-15 10:12

Maximiliano Rios wrote:
Please do not continue adding more comments to this thread.

Done. Sorry if I bothered you. It was not my intention.

Have a nice day (or night) Smile | :)

M.D.V.

Maximiliano Rios3-Feb-15 14:34

3-Feb-15 14:34

It's ok, I just wanted to stop the discussion. There wan an issue, I complained, felt a bit frustrated, it's over... Thumbs Up | :thumbsup:

Chris Maunder3-Feb-15 6:54

3-Feb-15 6:54

If he's lost work because of a problem on our site he has the right to express his disappointment and frustration. He's also said he just wants to move on.

Let's drop it. If Maximiliano wishes to keep helping me work through what may have happened that's up to him.

cheers
Chris Maunder

Maximiliano Rios3-Feb-15 7:16

3-Feb-15 7:16

I gave them all the information I have, there's nothing else I can add, unfortunately.

Nelek3-Feb-15 10:11

3-Feb-15 10:11

Chris Maunder wrote:
If he's lost work because of a problem on our site he has the right to express his disappointment and frustration.

Totally agree.
On the other hand, if it is in your side. I would be interested trying to avoid it in the future.

Chris Maunder wrote:
He's also said he just wants to move on.

I read it later and he answered to me as well.

Chris Maunder wrote:
Let's drop it.

Ok. I'm done

I hope you can narrow it down. Thanks Chris

M.D.V.

Chris Maunder3-Feb-15 10:15

3-Feb-15 10:15

Nelek wrote:
On the other hand, if it is in your side. I would be interested trying to avoid it in the future

You sure? I can leave the bug in if you change your mind Wink | ;)

cheers
Chris Maunder

Nelek3-Feb-15 10:24

3-Feb-15 10:24

As it were not enough having the hamsters hidden in the wires

Laugh | :laugh:

M.D.V.

den2k883-Feb-15 5:13

den2k88

3-Feb-15 5:13

Pro Tip: always keep a local copy on plain text. Before saving just copy the entire formatted content and paste it in a .txt.

You can never know...

Geek code v 3.12
GCS d--- s-/++ a- C++++ U+++ P- L- E-- W++ N++ o+ K- w+++ O? M-- V? PS+ PE- Y+ PGP t++ 5? X R++ tv-- b+ DI+++ D++ G e++>+++ h--- r++>+++ y+++*
Weapons extension: ma- k++ F+2 X

Maximiliano Rios3-Feb-15 5:20

3-Feb-15 5:20

It means, do not trust on the site. In general in the cloud storage everywhere it's not necessary to have local copies, that's the whole purpose of using cloud storage whatever it is the service. I didn't imagine I could lose the whole article, it makes sense to lose some changes but not many many hours saving the same article.

den2k883-Feb-15 5:25

den2k88

3-Feb-15 5:25

Maximiliano Rios wrote:
It means, do not trust

Which should be cristalline. Flickering connections, browser errors, hacker attacks or defacements that force a hard restore, ~~DEFCON 1~~... Having a backup is a must, especially for a professional user.

Geek code v 3.12
GCS d--- s-/++ a- C++++ U+++ P- L- E-- W++ N++ o+ K- w+++ O? M-- V? PS+ PE- Y+ PGP t++ 5? X R++ tv-- b+ DI+++ D++ G e++>+++ h--- r++>+++ y+++*
Weapons extension: ma- k++ F+2 X

Kornfeld Eliyahu Peter3-Feb-15 6:08

Kornfeld Eliyahu Peter

3-Feb-15 6:08

It's not about trust...I also lost an article (worked on 3 months), thanks to my daughter...Since than I have a local, CP and Google drive copy...

Skipper: We'll fix it.
Alex: Fix it? How you gonna fix this?
Skipper: Grit, spit and a whole lotta duct tape.

Maximiliano Rios3-Feb-15 6:11

3-Feb-15 6:11

I think it's a matter of trust. Most of the services of the world do not fail at this level. Now I'm warned this website is not something to trust. When I write big emails in Google I don't think I need to save a local copy, ever, because I didn't have any issue on a draft mail of GMail, ever.

Pete O'Hanlon3-Feb-15 6:21

Pete O'Hanlon

3-Feb-15 6:21

Unfortunately, you saw an issue with the site that happens very, very infrequently. I can appreciate that you are angry but ultimately, what has happened, has happened. Perhaps it's time to calm down for a bit because this is only going to keep you angry and that's not going to do you any good.

Maximiliano Rios3-Feb-15 6:26

3-Feb-15 6:26

I stopped answering to avoid making this a big issue (even when I didn't sleep until 3am to write most of the article) but I keep receiving more comments even when I want to close it.