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My niece, whom I have rediscovered after a number of years, works in customer service for wait for it ... Telstra. She is national manager of retail customer satisfaction or some such crap. Basically looks after the retail outlets.
If you want to put together a short, non vitriolic email I will forward it to her private email and explain you may be a challenge for her!
Never underestimate the power of human stupidity
RAH
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Mycroft Holmes wrote: I have rediscovered after a number of years,
Mycroft Holmes wrote: I will forward it to her private email
Found & Lost 
PooperPig - Coming Soon
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She did say she liked a challenge!
Never underestimate the power of human stupidity
RAH
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Thanks - I will do that. Just reply by email ?
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Mycroft Holmes wrote: national manager of retail customer satisfaction
Nothing to do all day then!
PooperPig - Coming Soon
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Mycroft Holmes wrote: I will forward it to her private email and explain you may be a challenge for her!
If you do forward it on, you should include a reference to Sisyphus[^] while you are at it. Not that I doubt that there is a solution to the problem, but she has to understand the enormity of the CG effect, and prepare herself accordingly.
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I hate my sister, too.
I wanna be a eunuchs developer! Pass me a bread knife!
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Joys of USB modem mishap. You were asked to delete temporary files, isn't it? At least that is what they ask me to do. Opening run dialog and typing in temp sounds like hacking in movies with them on phone. I tell them I know some commands and they just need to tell me which screen they want me to open. Never works.
In my case, paying money for a new plan works.
I checked with a friend who worked at customer care during his university days. He told there is a pre-defined script to follow and there are points for duration your call is on. Some thing to do with performance reviews. He now realizes how idiotic he would have sounded to someone who knew computers.
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I refuse to call. "First, we're going to delete all your history and cookies". Why ? I can't remember all those passwords !!!
They are sending me a new wireless modem.
Yes, they follow a script and have no clue what they are talking about.
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Christian Graus wrote: They are sending me a new wireless modem.
Please don't let them send the guy to set it up for you. Just drop it off in the front yard and leave.
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They refused to ship to my PO box, so it will take two weeks to come. There's no setup guy
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Have you tried being nice to them? Ever?
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CG's adventures with Telstra: A book that will make you love your life again.
/ Off to search how to patent book titles
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I think you should nuke the company from orbit. It's the only way to be sure.
Software Zen: delete this;
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Dear CG,
Just send money we'll get around to fixing it eventually.
Have you ever just looked at someone and knew the wheel was turning but the hamster was dead?
Trying to understand the behavior of some people is like trying to smell the color 9.
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I lost about 20 kg a couple of years ago by stopping eating sugar. I had not stuck to it, for various reasons, and recently work started a 'biggest loser' contest with money to charity, so I got on the scale for the first time in ages. I had regained 10 kg, so I am off sugar again. I've noticed there's a fair bit been written about sugar, and not fat, being the thing that makes us fat. The beauty of this approach to eating is, I am just less hungry and don't eat much, I don't actually exercise
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That's quite a parallel, I've gained about 25kg over the past year with surgery recovery, adding back sugar and alcohol, after maintaining a weight of about 80kg (180 lbs) for several years by cutting out sugar and grains. I've been finding out that on top of cutting out sugar, making sure that I get a solid serving of greens every day really helps with hunger and I'm finally starting to drop weight again.
Great to see you around again, and great message.
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80 kg is slightly less than I've ever been. My wife had urged me to fatten up before World Vision sends me a sponsor. I'm not sure she'll be happy to see me down to 84 or so again.
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It's probably a double edged sword, at 84kg and no sugar you'll probably be around a lot longer too.
I've got the opposite problem as I laid up next to my wife this morning and she had to move away because my belly was uncomfortable hanging over her.
How's your garden? I've gotten back into gardening over the past year as my kids have grown up some and my neighbors have stopped renovating and their paint spray isn't covering my garden beds any more. I'm about to start planting our fall garden as I'm struggling to keep my remaining plants alive through the 38+C days of August.
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My garden is a disaster I'm trying to keep the fruit trees and berries going, but I am just so busy nowadays that I don't get much time for growing veggies and so on. It's really hard, not working from home, I used to be able to just start a sprinkler and so on through the day, AND see quickly if the sheep broke in and were eating something.
I'd like to do more, but I just struggle for time.
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I'm fighting to find a balance myself. I'm working full time and helping my wife start her full time web design, development and content management shop. She's hiring her first two employees this month, and we think we can keep the pipeline full to manage the new employees.
I've found that there is something about getting my hands dirty that is intensely satisfying and the more I can do it the better. Are you still traveling as much, or are you sticking around your home base more?
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Yeah, I do like getting in the garden. I also don't play guitar any more, for time as well.
I stopped the US trips 9 months ago, I just did a final one, but apart from that, I am based in Hobart without any regular travel. It's been good, from a family perspective, but I miss the concerts 
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Christian Graus wrote: Yeah, I do like getting in the garden. I also don't play guitar any more, for time as well.
No garden and no guitar make Christian go something, something...
I'm sure you are finding things to do, especially as you have your church. I've found that if I don't take care of myself, then my plans for everyone else just go completely off the rails.
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I've actually become increasingly involved in charities that exist to help refugees, mostly because the media here likes to demonise them and so do our politicians. So, that's really where my time goes. The other day I said something about the vacuous TV my wife likes and she said 'I have house husbands and you have refugees'. Not sure that I regard them as equivalent, but, sure
So, I work in the evenings on Angular and Kinetic JS, and then I talk to people who are in detention, or in other countries, or in the community and feeling isolated and struggling to get by.
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