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SmarterASP and MyWindowsHosting; both one and the same, are catastrophically down- for several hours apparently.
When I found out, I simply re-pointed my domains to my development area in Azure. Time down less than 5 minutes. I am not super concerned about it as I am up and running. Nothing like having a copy of my content and data locally.
Apparently this is not the case for others, as evidenced by social media pages; who do not have their DBs or content backed up. A steady stream of whining about how they are going to look bad because of the poor choices they made- mainly having no disaster and recovery plan that could be easily implemented. The thousands of dollars they are losing. The threats of class action lawsuits.
There is no official word on the cause and estimated time of system restoration. There is conjecture that they are infected with some crypto-locker, or a DDOS. I could give a crap, as while there will me a marginal increase in my cost, I am still running strong
Director of Transmogrification Services
Shinobi of Query Language
Master of Yoda Conditional
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Apparently they have a 99.9% uptime guarantee.
Sounds good eh?
Until you take out the calculator at least.
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Yes, and for each hour they are down they will credit your account for a free month.
Unless it is something beyond their control, such as DOS or other malicious attacks
Director of Transmogrification Services
Shinobi of Query Language
Master of Yoda Conditional
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MadMyche wrote: Yes, and for each hour they are down they will credit your account for a free month
That's all good for saving a few dollars, but if your site is down then it's down.
same as some airlines if a flight is cancelled they give you a free flight later etc, but you've still missed your appointment haven't you? you've missed a deal, a funeral, a wedding.
your site is down you've potentially missed a huge sale, you've lost or put out customers that depend on you, you've not been able to keep your promise to your users. you may get a "whole free month" from microsoft (or amazon, google...) but does that mean because of your 100, 1000, 10000 clients missing out you then give them a free month?
failure is failure, for some the token recompense is OK, but for some it's really not good enough. they need to have their fail-over servers, connections, sites etc.
1 month free from [pick-your-multi-billion-dollar-provider], woohoo NOT!
They've suckered you into a for them [let's face it] zero cost "response" to their failure
...AND passed the true FULL cost and FULL responsibility for THEIR failure ON YOU.
Yeah I know everywhere is the same, just saying the "1 month for 1 hour" is in reality no better than those that give you nothing.
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Quote: covering service interruptions related to network, power, and hardware
The agreement says bugger all. When is the 99.9% covered for?
if the cover is per year. This equates to 0.63% of a day, or 518.4 Minutes a year of down time.
The brief outline of their description (although it does talk about actually getting a SLA which most likely goes into more detail, so by default I don't think you have an SLA), could mean that the totality of their life.
So if they had 4 years of 0 interruption, they could use the positives their to cover this long outage period.
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The best lessons are free and at someone else's expense! 
It's good to see a good backup plan in action! Congrats! 
For many years now, I've gotten away with self-hosting several customer web apps from my home/office. It was risky, but none of the apps were 'mission critical'. I'd say through a 10 year period, I've only had a few major outages that have caused me to explain (over the cell as the office phone is VOIP) that my internet connection was down temporarily but would be restored asap...the last time was last year when a major hurricane knocked out power for 3 days (I was lucky) and internet for 6 days.
I'm now renting a virtual rig at Azure for new apps and that could conceivably take over by re-pointing the domain as you did. Of course, that still requires my ability to access Azure which was not fun on a mobile, last time I had to do it!
I also rolled a nice sql database backup/ftp utility that means I have nightly, co-located backups of any important databases...also convenient for when I have to travel with the laptop.
"Go forth into the source" - Neal Morse
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My last employer was a captive website designer; they had 2 long duration service losses, one system failure (over 1000 sites on 1 file server) and one when our internet cable was cut.
Director of Transmogrification Services
Shinobi of Query Language
Master of Yoda Conditional
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kmoorevs wrote:
I'm now renting a virtual rig at Azure for new apps and that could conceivably take over by re-pointing the domain as you did. Of course, that still requires my ability to access Azure which was not fun on a mobile, last time I had to do it!
Having worked through a couple of DRP exercises, I'll take "not fun" as a vast improvement over "not able to".
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And the saga continues....Live Chat message Your hosting account was under attack and hackers have encrypted all your data. We are now working with security experts to try to decrypt your data and also to make sure this would never happen again. Please stay tune for more info. Please know that we are getting thousands of messages in our email and live chat and we don't have enough staffs to reply them all. We will continue to put out notices on our Facebook page and http://status.smarterasp.net/ page, Please check back soon.
And the status page has yet to have a post about this incident
Director of Transmogrification Services
Shinobi of Query Language
Master of Yoda Conditional
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The Insider News explains it too[^]
M.D.V. 
If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.
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While checking my regular emails, I stumbled upon this email by twitter with the subject "Mehreen Tahir, don't be selfish" 
Not long ago a friend of mine had told me that I was a self-centered person and this was just between me and my friend (until now  ) So the question is, how does twitter know? although I just joined twitter a few days back 
P.S. (well, that turns out to be more like a marketing email but let's stick to subject for now  )
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Twitter is probably using some AI routines you published on CodeProject 
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Just when I found out they [^] existed...they're gone.
They call me different but the truth is they're all the same!
JaxCoder.com
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Stop stop stop, please Amazon stop. How I can order now my beer  ?
It does not solve my Problem, but it answers my question
modified 19-Jan-21 21:04pm.
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I know, the complexities of ordering manually are staggering!
They call me different but the truth is they're all the same!
JaxCoder.com
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After eighteen cans of beer? You're crazy!
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> But in January, a court in Germany ruled that the buttons were illegal because they did not let customers see the price of products when they ordered.
One can go to some interesting extreme's with analogies to that!
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The ruling should also apply to politicians and their promises.
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I would image that they also directed/gave preference to their products.
They call me different but the truth is they're all the same!
JaxCoder.com
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Just looking at your pictures of Panama, and it still looks as I remember it from the 60s, when I was in the merchant Navy. Although the mule looks slightly more modern.
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Thanks! We were there earlier this spring and we had a great time. Went inside the locks to a lake and went kayaking.
They call me different but the truth is they're all the same!
JaxCoder.com
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