How do I unlock a BitDefender locked PC that won't let me enter my PIN?

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I have BitDefender 2013 running on a Windows 7 64-bit laptop.

When I reboot I just get a prompt for my PIN but I typing the PIN has no effect (i.w.no characters appear and pressing enter produces no response).

The keyboard is built-in - not wireless. (BitDefender warns that there could be problems with wireless keyboards.) Also, the caps lock and numlock lights are flashing.

Any idea how to access my laptop or otherwise resolve this.

I feel sooo stupid enabling it. I will uninstall and get my refund ASAP. (Others seem to have the same problem. I should have been more cautious.)

Paul

Posted 9-Mar-14 0:31am

Wags

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Kornfeld Eliyahu Peter 9-Mar-14 6:35am

Did you tried running repair from original Windows CD?

Wags 9-Mar-14 6:46am

I've just started a Windows Restore from a few days ago.

I don't have the original Windows 7 CD - because it's an OEM laptop installation. I will have a recovery disk (somewhere) but hopefully I can use the HP laptops recovery partition instead.

Thanks for your reply. I'll let you know how it goes.

Kornfeld Eliyahu Peter 9-Mar-14 6:51am

I'm crossing my fingers :-)

2 solutions

Solution 1

If the caps and numlock lights are flashing repeatedly, that is often an indicator that some testing has failed - it may be as simple as a duff battery, or as complex as a CPU failure. Start with your hardware manufacturers site and see what they say: quite often the "blink rate" spells out the actual failure code (in terms of long / short, and pauses) and the hardware website is probably the best place to find that.

Worry about bitdefender later - check the lappie first!

Posted 9-Mar-14 0:44am

OriginalGriff

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Kornfeld Eliyahu Peter 9-Mar-14 6:48am

I had experience with BitDefender exactly as OP describes it. In my (brother) case (and others I heard about) all hardware worked perfect while in BIOS level, and keyboard went out just when Windows came up (of course you are right about the need to check it)...
I know about 3 separate cases where repair helped...

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Wags · Accepted Answer · 2014-03-09T01:18:00

Restoring from the latest Restore point got rid of it.

There's nothing wrong with the laptop...

...apart from the battery being knackered. Perhaps it is failing a POST failure(?) Thanks for the suggestion OriginalGriff.

This problem BitDefender problem appears to be quite common (from a quick Google and check of BD's forums).

For PC protecting software, I regard that as totally unacceptable.

Thanks for all your help.