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GeneralRe: Following on from yesterday's little puzzler. Pin
OriginalGriff16-Feb-24 19:55
mveOriginalGriff16-Feb-24 19:55 
GeneralRe: Following on from yesterday's little puzzler. Pin
Member 1066222317-Feb-24 2:48
Member 1066222317-Feb-24 2:48 
GeneralRe: Following on from yesterday's little puzzler. Pin
Tiger1250619-Feb-24 9:39
Tiger1250619-Feb-24 9:39 
GeneralAnd just when I posted a rant about them being the worst... Pin
Sander Rossel15-Feb-24 3:00
professionalSander Rossel15-Feb-24 3:00 
GeneralRe: And just when I posted a rant about them being the worst... Pin
Richard MacCutchan15-Feb-24 3:04
mveRichard MacCutchan15-Feb-24 3:04 
JokeRe: And just when I posted a rant about them being the worst... Pin
0x01AA15-Feb-24 3:56
mve0x01AA15-Feb-24 3:56 
GeneralRe: And just when I posted a rant about them being the worst... Pin
Rage15-Feb-24 4:52
professionalRage15-Feb-24 4:52 
RantMicrosoft support must be the worst ever Pin
Sander Rossel15-Feb-24 1:50
professionalSander Rossel15-Feb-24 1:50 
I think I've just invented some new swear words.

Over a month ago I got an email from Microsoft saying the Azure subscription of a customer wasn't paid.
I'd meet him that week so I'd ask about it, except the customer cancelled our meeting.
A week later already, Microsoft suspended the subscription.

Trying to log in to the subscription I found out I'd lost all access.
Somehow, two-factor authentication was enabled, but I don't have it in my phone, possibly because I'm a guest in the account and already have 2FA in other tenants?
I always have a back-up admin account, but at some point I must've changed the password without writing it down (I tried all my usual passwords, obviously).
I have a third account, but it isn't a global admin so it can't reset passwords and such and is useless in this particular case.
So far, my mistakes, must've been more careful with my accounts (although I'm fairly sure Microsoft just enabled 2FA one-sided, effectively locking me out).

So, two simple solutions: either disable 2FA on my account or reset the password of the back-up admin account.
It's taken over a month, four teams and a lot of emails and international calls with their heavy Indian accent support team and it still isn't fixed.
I've had to hand over a copy of my driver's license, a formal written request on company letterhead (who even has that!?) and a certificate of registration for my company.
That's basically me giving myself permission because I'm the only person in the tenant.
Haven't heard from them in over a week, despite my emails asking them to call me.
We're already past the point of resetting the password of the back-up admin account because it's a .onmicrosoft.com account with no email (they still emailed it TWICE though!).

Meanwhile, I've had the other issue of payment.
My customer's been without his software for weeks before I finally reached someone for payment!
So I made the payment and they continued on the issue of lost access.
Someone asked to look at my screen using quick assist, I showed him the problem, the accounts, and sent him screenshots as he requested.
Today I got a call telling me that person can't handle my issue because the ticket isn't assigned to his team and they don't do collaboration!?
WHY THE HELL DID HE EVEN CALL ME THEN!?
I'd have to create a new ticket, but I already have that ticket and they couldn't help me!

The sheer amount of incompetence is staggering!
JUST RESET MY Elephant | [mastadon] ING PASSWORD!!! Mad | :mad: Mad | :mad: Mad | :mad:

If I'd treat my customers like this I'd be out of a job very soon.
If I never have to deal with Microsoft "support" anymore it'll be too soon! Mad | :mad:

GeneralRe: Microsoft support must be the worst ever Pin
Jeremy Falcon15-Feb-24 4:56
professionalJeremy Falcon15-Feb-24 4:56 
GeneralRe: Microsoft support must be the worst ever Pin
dandy7215-Feb-24 5:21
dandy7215-Feb-24 5:21 
GeneralRe: Microsoft support must be the worst ever Pin
Nelek15-Feb-24 5:50
protectorNelek15-Feb-24 5:50 
GeneralRe: Microsoft support must be the worst ever Pin
theoldfool15-Feb-24 8:58
professionaltheoldfool15-Feb-24 8:58 
GeneralRe: Microsoft support must be the worst ever Pin
Nelek15-Feb-24 9:05
protectorNelek15-Feb-24 9:05 
GeneralRe: Microsoft support must be the worst ever Pin
DerekT-P15-Feb-24 22:10
professionalDerekT-P15-Feb-24 22:10 
GeneralRe: Microsoft support must be the worst ever Pin
Nelek16-Feb-24 4:24
protectorNelek16-Feb-24 4:24 
GeneralRe: Microsoft support must be the worst ever Pin
Andre Oosthuizen16-Feb-24 6:38
mveAndre Oosthuizen16-Feb-24 6:38 
GeneralRe: Microsoft support must be the worst ever Pin
jmaida15-Feb-24 8:45
jmaida15-Feb-24 8:45 
GeneralRe: Microsoft support must be the worst ever Pin
theoldfool15-Feb-24 9:01
professionaltheoldfool15-Feb-24 9:01 
GeneralRe: Microsoft support must be the worst ever Pin
Richard Andrew x6415-Feb-24 9:51
professionalRichard Andrew x6415-Feb-24 9:51 
GeneralRe: Microsoft support must be the worst ever Pin
Andre Oosthuizen16-Feb-24 6:44
mveAndre Oosthuizen16-Feb-24 6:44 
GeneralRe: Microsoft support must be the worst ever Pin
charlieg15-Feb-24 10:42
charlieg15-Feb-24 10:42 
GeneralRe: Microsoft support must be the worst ever Pin
jschell15-Feb-24 12:19
jschell15-Feb-24 12:19 
GeneralRe: Microsoft support must be the worst ever Pin
englebart16-Feb-24 7:42
professionalenglebart16-Feb-24 7:42 
GeneralString savers unite! Pin
theoldfool15-Feb-24 0:51
professionaltheoldfool15-Feb-24 0:51 
GeneralRe: String savers unite! Pin
snorkie15-Feb-24 3:06
professionalsnorkie15-Feb-24 3:06 

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