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Survey Results

What Mobile app UI/UX fails annoy you the most?

Survey period: 30 Nov 2020 to 7 Dec 2020

Not that we like being negative, but sometimes it pays to highlight the things NOT to do.

OptionVotes% 
Requiring a registration or (worse) credit card before the user can do anything1,06681.19
Small buttons that allow mis-clicks1,01377.15
Text so small you can't read it96573.50
Hidden or complicated UI that's impossible to find until someone shows you95272.51
Faint grey text on a white background (or anything low contrast)94872.20
Not letting me paste into input boxes (esp. password boxes)93871.44
Trying to fit the UI suited to a 24" screen into a 6" screen88667.48
Not customising the keyboard to suit the input type (eg number pad for numbers, trimmed down keyboard for email addresses)87666.72
UI elements (eg hover) that work with a mouse, but not when using a finger85164.81
Other70353.54
Respondents were allowed to choose more than one answer; totals may not add up to 100%



 
GeneralOnline payment banned, forever... Pin
Pete Lomax Member 106645057-Dec-20 2:38
professionalPete Lomax Member 106645057-Dec-20 2:38 
GeneralVisual impairments and depth perception Pin
Gary R. Wheeler5-Dec-20 9:58
Gary R. Wheeler5-Dec-20 9:58 
I've long had a profound dislike for mobile apps that have the "touch target too small" design flaw. I've even stated that if I had a mobile developer working for me and I saw them testing with a mouse, I'd crush their hands with a sledgehammer. That said, I've recently found a more fundamental visual design issue. Six weeks ago I fell and ruptured my right eye, and had to have it removed a couple days later. I'm now dependent on one eye, which means I have no depth perception. You'd think this would have little effect on the usability of a mobile app, but that just ain't so. My touch accuracy is much lower than before, and the way I see the phone is ... different.

I'm on my third keyboard app, trying to find one that reads my touches correctly. None of them I've tried so far handle text selection and copy/paste in a way I can use, because they all expect near pixel-accuracy finger motions. They all want you to touch the location in the text where you want the cursor, but none of them move the cursor in a reasonable way.

Designers have become very aggressive in interpreting combinations of gestures as commands. Unfortunately for me, the small motions I need to make to improve my accuracy are being handled as obscure commands. The text message app in my phone (Samsung Galaxy S9+) is now triggering a "call sender?" prompt when I touch on a conversation to just select it.

By this time if you're still reading, you're probably thinking I should investigate one or more accessibility apps. From what I've seen, they go overboard for the issues I'm dealing with.

The changes I need are simple. Touch targets should take advantage of available real estate. If you've only got three or four targets on the screen, use the whole screen divided into parts for the targets. Don't crowd targets together more than a typical finger width spacing. If it looks like a button (a rectangle with text or an icon), then make the whole damned rectangle the touch target, not just the Elephant | [mastadon] ing text or icon. Let me disable handling of complicated gestures, or at least redirect them to something innocuous.
Software Zen: delete this;


modified 6-Dec-20 9:22am.

AnswerSimply not working as intended to Pin
Sammuel Miranda3-Dec-20 2:57
professionalSammuel Miranda3-Dec-20 2:57 
GeneralTwo others - rotation, excess permissions Pin
Peter_in_27802-Dec-20 19:07
professionalPeter_in_27802-Dec-20 19:07 
GeneralOrdering Pin
James Lonero2-Dec-20 11:17
James Lonero2-Dec-20 11:17 
GeneralAds or other popups that takeover the entire screen and don't allow a way to dismiss Pin
TheGreatAndPowerfulOz2-Dec-20 5:02
TheGreatAndPowerfulOz2-Dec-20 5:02 
AnswerDoesn't properly implement Dark Mode Pin
willichan1-Dec-20 19:42
professionalwillichan1-Dec-20 19:42 
GeneraliOS Pin
DaveAuld1-Dec-20 7:05
professionalDaveAuld1-Dec-20 7:05 
GeneralRequesting irrelevant rights, e.g. to location information Pin
trønderen1-Dec-20 5:30
trønderen1-Dec-20 5:30 
GeneralRe: Requesting irrelevant rights, e.g. to location information Pin
Bernhard Hiller1-Dec-20 22:57
Bernhard Hiller1-Dec-20 22:57 
GeneralRe: Requesting irrelevant rights, e.g. to location information Pin
TheGreatAndPowerfulOz2-Dec-20 4:55
TheGreatAndPowerfulOz2-Dec-20 4:55 
GeneralAll of them are annoying Pin
Member 135445341-Dec-20 3:19
Member 135445341-Dec-20 3:19 
GeneralBig Other Pin
W Balboos, GHB1-Dec-20 1:13
W Balboos, GHB1-Dec-20 1:13 
GeneralOther: All of the above. Pin
MarkTJohnson1-Dec-20 0:51
professionalMarkTJohnson1-Dec-20 0:51 
GeneralOther: TFA/MFA Pin
Marc Clifton1-Dec-20 0:44
mvaMarc Clifton1-Dec-20 0:44 
GeneralRe: Other: TFA/MFA Pin
TheGreatAndPowerfulOz2-Dec-20 4:56
TheGreatAndPowerfulOz2-Dec-20 4:56 
GeneralThe Hamburger menu Pin
rallets1-Dec-20 0:28
rallets1-Dec-20 0:28 
GeneralCan I add "developers that validate emails according to their own rules"? Pin
OriginalGriff30-Nov-20 23:17
mveOriginalGriff30-Nov-20 23:17 
GeneralRe: Can I add "developers that validate emails according to their own rules"? Pin
W Balboos, GHB1-Dec-20 1:16
W Balboos, GHB1-Dec-20 1:16 
GeneralRe: Can I add "developers that validate emails according to their own rules"? Pin
Peter R. Fletcher1-Dec-20 3:24
Peter R. Fletcher1-Dec-20 3:24 
GeneralDrop-down list of countries Pin
Peter Adam30-Nov-20 23:13
professionalPeter Adam30-Nov-20 23:13 
GeneralRe: Drop-down list of countries Pin
W Balboos, GHB1-Dec-20 1:23
W Balboos, GHB1-Dec-20 1:23 
GeneralRe: Drop-down list of countries Pin
Dan Neely2-Dec-20 11:21
Dan Neely2-Dec-20 11:21 
GeneralRe: Drop-down list of countries Pin
W Balboos, GHB3-Dec-20 1:33
W Balboos, GHB3-Dec-20 1:33 
GeneralRe: Drop-down list of countries Pin
Dan Neely3-Dec-20 2:32
Dan Neely3-Dec-20 2:32 

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