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Um, it's even easier to reset to factory defaults on iphones/ipads.
You just have to hope that Granny won't do it.
I wanna be a eunuchs developer! Pass me a bread knife!
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OriginalGriff wrote: but there are no saved restore points, no nothing...
Simple job? I think not.
Sure it's simple. Sounds like you're all done. There's nothing left to do. 
There are only 10 types of people in the world, those who understand binary and those who don't.
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OriginalGriff wrote: I lost something, so I pressed 'restore'
Send it back to the store. Maybe they need a "Restock" feature.
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After this is done you'll set up a separate admin account and reduce her account to standard user?
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Only if I can't find a "dangerous user" that has less privileges than "standard"... 
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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bin it and go buy her an etch a sketch instead
You cant outrun the world, but there is no harm in getting a head start
Real stupidity beats artificial intelligence every time.
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Hope she's got a good interwebz connection. I replaced my home PC a few weeks ago, and it took five hours to install all the updates that had been released since it was built. 
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
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I've brought it round to my place - 40Mbps FTTC as opposed to her 7Mbps wired broadband.
It's currently downloading 138 updates, and after one whole hour of "0KB downloaded" (but the disk / network usage being 90%+ in Resource Monitor) it's just started installing the first update now...
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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OriginalGriff wrote: after one whole hour of "0KB downloaded" (but the disk / network usage being 90%+ in Resource Monitor) it's just started installing the first update now...
That's exactly what I had - one hour of "0KB downloaded", followed by four hours of installing.
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
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I think it was written by the same guy who did the Windows File Copy Dialog... 
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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"Your computer must be restarted..."
And one I've not seen before: "Your computer will be restarted in 2 days if you don't restart now"
Holy Moley! 2 days?
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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OriginalGriff wrote: "Your computer will be restarted in 2 days if you don't restart now"
Does it have a count down? Or will it still say the same in 1 day and 23 hours?
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The toughts-and-events chain from "My Dolphin is gone" to "Let's click on Restore factory settings and ignore all warnings" must be quite interesting to trace back.
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I wish I could... 
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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OriginalGriff wrote: hopefully including an update to 8.1
The upgrade to 8.1 isn't available via Windows Update; you have to install it from the App Store.
I suspect you'll get yet another load of updates to install once you've upgraded. 
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
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Yeah - I noticed. But you have to upgrade at least parts of 8.0 first in order to upgrade to 8.1. 
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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I do hope you are going to image it before you give it back to her! 
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.
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And replace the dolphin with an image of himself.
The language is JavaScript. that of Mordor, which I will not utter here
This is Javascript. If you put big wheels and a racing stripe on a golf cart, it's still a f***ing golf cart.
"I don't know, extraterrestrial?"
"You mean like from space?"
"No, from Canada."
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With a balloon caption (Do NOT restore!)
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.
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Good luck, and I hope it goes better than the cluster-elephant I ran into while upgrading a copy of my current win7 install to 8.1 in preparation to moving to a newly built box. 3 of the win8 patches refused to install; and when the barfed they backed everything I tried to install out (a much slower process than the installs themselves where) and forced a redownload of them all, all the while helpfully refusing to indicate which of the patches barfed. It ended up taking a full Saturday of installing patches about a dozen at a time so that *when* I found a problematic one I could bisect which one it was in a reasonable amount of time. After I got ~95% done, going down the list I was finally able to install the win 8.1 update.
If you run into problems, I'd suggest trying the opposite of what I did and start at the bottom of the list (oldest patches first), hopefully once you get patched to when 8.1 was released it'll let you download that from the store without pulling all the post 8.1 patches for 8.0 first. I only had to install a handful OS patches after pulling down 8.1 from the store; it appears that MS is updating the version they push through the app store regularly. I did however have to reinstall about ~40 .net 3.5.x and 4.5.x patches again after upgrading from 8 to 8.1.
Did you ever see history portrayed as an old man with a wise brow and pulseless heart, waging all things in the balance of reason?
Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful?
--Zachris Topelius
Training a telescope on one’s own belly button will only reveal lint. You like that? You go right on staring at it. I prefer looking at galaxies.
-- Sarah Hoyt
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Wow... maybe I'll just stay with Windows 7 for another few years. 
Contrary to popular belief, nobody owes you anything.
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Well, you've got just under 5 years left till end of life[^]. I'm upgrading now because the switch to a new box means an upgrade glitch doesn't turn into a show stopper; and because despite MS's promises that it'll just work, I'm very leery of the claim that I'll be able to upgrade directly from 7 to 10 later this year.
Did you ever see history portrayed as an old man with a wise brow and pulseless heart, waging all things in the balance of reason?
Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful?
--Zachris Topelius
Training a telescope on one’s own belly button will only reveal lint. You like that? You go right on staring at it. I prefer looking at galaxies.
-- Sarah Hoyt
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It's currently downloading the second set of 8.0 patches (1.3GB this time) before it'll even think of downloading 8.1 from the store...
And !Bugger! I've still got to remove the McAfee that comes preinstalled, and it has put back on...
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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