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(Just to make a change from the rants about Sky.)
My parents' landline died on 5th November. I reported the problem for them, and was told it wouldn't be fixed until the 15th November. Not even remotely close to their "3 working days", but at least they told us up front, and they did manage to fix it by late evening on the day.
Fast-forward thee and a half weeks, to 11th December. The line died again, and this time BT claimed they would fix it by 5PM on 16th December. At the moment (around 8PM on 16th December), their site is still claiming that it will be fixed by 5PM today. 
I've just spoken to someone in their call-centre, and been told that they have to replace 70m of underground cable, and it won't be fixed until the evening of 19th December. 
Which raises some obvious questions:
- Presumably they knew before 7:30 this evening that it was going to take longer to fix than they'd initially thought?
- That being the case, would it not be a good idea to contact the customer to give them an update?
- Or at least update the elephanting website with the new estimate?
The phrase "completely useless bunch of sunshines" springs to mind.
Also, "couldn't organize a piss-up in a brewery that was already holding a piss-up, and when you walk through the door, the receptionist asks, 'Would you like a free piss-up?'."
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
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Yes, they are a bunch of useless sunshines, but...in this case they may not have been able to do anything else.
It gets complex with underground faults - it may well be that until they got the cable exposed to find the actual fault (a process which can take some time depending on the council and other groups involved - highways, etc for example) they didn't know they had to replace the whole cable length. Then they have to coordinate with their works contractors (because they aren't allowed to dig holes themselves) to arrange the hole to be opened on such-and-such a date, and closed on this-and-that date, and get the engineers in at the right time to actually connect the new cable without disturbing everyone else who is sharing the same length...it gets complicated, but yes, they could handle it better.
That's why I don't pay them any money - I give mine to TalkTalk who have a lot more clout as they pay BT a heck of a lot more money each month in line rentals!
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How would you suggest they contact the "customer"? By the non-working landline?
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.-John Q. Adams
You must accept one of two basic premises: Either we are alone in the universe, or we are not alone in the universe. And either way, the implications are staggering.-Wernher von Braun
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.-Albert Einstein
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No, by either the email address or mobile phone number they were given when the fault was reported.
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
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ah, ok. A little detail that was missing.
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.-John Q. Adams
You must accept one of two basic premises: Either we are alone in the universe, or we are not alone in the universe. And either way, the implications are staggering.-Wernher von Braun
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.-Albert Einstein
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When you report the fault, they ask for a mobile number and will divert all calls to that until the Landline is fixed. And yes, they call or SMS the mobile to keep you informed.
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OriginalGriff wrote: And yes, they call or SMS the mobile to keep you informed.
Allegedly.
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
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Well that's not bad service really
We can’t stop here, this is bat country - Hunter S Thompson RIP
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 What is this "landline" that you refer to? 
Government is not reason; it is not eloquent; it is force. Like fire, it is a dangerous servant and a fearful master. ~ George Washington
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The wire wot carries t'interwebs, innit?
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I thought they used owls on your little island... 
Government is not reason; it is not eloquent; it is force. Like fire, it is a dangerous servant and a fearful master. ~ George Washington
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Now, they only work at night. We tried Pigeons[^] but settled on sheep in the end. With jetpacks, natch!
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Interesting... what keeps the Scots (and visiting Kiwis) from sheep-napping the "pretty" ones?
Government is not reason; it is not eloquent; it is force. Like fire, it is a dangerous servant and a fearful master. ~ George Washington
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The frickin' laser beams attached to their heads, of course!
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Are you inferring there are ugly ones ?
We can’t stop here, this is bat country - Hunter S Thompson RIP
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Now that was a great Monty Python skit.
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Not to disagree or argue, but I think you could look at some of the positives here. They decided to dig after only two faults. That is not too bad, really...someone taking responsibility to say it needed to be fixed right, and implementing the solution. Yes, agreed, they could of followed up better, but the guys in the field with the shovels are generally not the customer facing reps. The website is likely updated by a day worker, so did not get the report in before 5:30 pm, and would not be updated until the next morning. That said, I've never dealt with BT so have no preconception of their level of typical service (but at a guess, it is a bit  .
Ken
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Richard Deeming wrote: couldn't organize a piss-up in a brewery that was already holding a piss-up, and when you walk through the door, the receptionist asks, 'Would you like a free piss-up?'.
I shall no doubt use this in the near future. On a totally unrelated note I've been asked by Scum to rate their service, what could I possibly say?
speramus in juniperus
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Nagy Vilmos wrote: what could I possibly say?
That depends on whether they've already given you a MAC code. 
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
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drolfson wrote: Anyone have a method of keeping 'critters' off my property?
Ask John Connor
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Automatic Australian BAR Rifle from WW2; fires kinda slow, but the shells are big and you could probably have a great time blasting chunks off the robot.
Or else somebody needs to build an EMP grenade. 
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You probably wouldn't want to set an EMP off in your own garden considering the number of unshielded electronic devices you likely rely on ...
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 This is true. How about an EMP gun then? Like in Sky Captain?
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I'm all in for vacuum valves. They do not care too much about EMP...
ENIAC, go!
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