Click here to Skip to main content
15,890,185 members
Home / Discussions / ASP.NET
   

ASP.NET

 
AnswerRe: DataBound DropDownList Questions (2) Pin
Brij12-Dec-08 4:26
mentorBrij12-Dec-08 4:26 
GeneralRe: DataBound DropDownList Questions (2) Pin
ffowler12-Dec-08 4:46
ffowler12-Dec-08 4:46 
AnswerRe: DataBound DropDownList Questions (2) Pin
Blue_Boy12-Dec-08 4:50
Blue_Boy12-Dec-08 4:50 
QuestionHow to download the files using Asp.Net? Pin
Nagaraj Muthuchamy12-Dec-08 2:11
professionalNagaraj Muthuchamy12-Dec-08 2:11 
AnswerRe: How to download the files using Asp.Net? Pin
SeMartens12-Dec-08 2:18
SeMartens12-Dec-08 2:18 
GeneralRe: How to download the files using Asp.Net? Pin
Nagaraj Muthuchamy12-Dec-08 2:22
professionalNagaraj Muthuchamy12-Dec-08 2:22 
GeneralRe: How to download the files using Asp.Net? Pin
SeMartens12-Dec-08 2:37
SeMartens12-Dec-08 2:37 
AnswerRe: How to download the files using Asp.Net? Pin
Member 405797912-Dec-08 2:33
Member 405797912-Dec-08 2:33 
1.1 Customer Relationship Management (CRM)
From the outside, customers interacting with a company perceive the business as a single entity, despite often interacting with a variety of employees in different roles and departments. CRM is a combination of policies, processes, and strategies implemented by a company that unify its customer interaction and provide a mechanism for tracking customer information.
These are the 3 modules included in the CRM
- Admin
- Customer
- Staff


Admin
+Admin has the following power
1)User management
-In the Customer management section admin can view /edit/delete/add the customers.
-Can send message to customers.
-Change the table parameters and layout.

2)Staff management
-In the Staff management section admin can view /edit/delete/add the customers.
-Can send message to customers.
-Change the table parameters and layout.

3)Management of FAQ
-View/edit/delete/add FAQ.
-Change the table parameters and layout.

4)Management KnowledgeBase
-View/edit/delete/add KnowledgeBase
-Change the table parameters and layout.

5)Ticket management
-View/edit/delete/add Ticket
-Change the table parameters and layout.


6)View the statistics of solved problem, unsolved problem, newly added cases(FAQ and KnowledgeBase.

7)Change admin password

8)View/add/edit/delete category.

9)Edit the templates of admin page

10)Login
Login contains
-customer name
- Password
-Forgot password
-SignUp

Customer
+ Customer has the following right
1)Post tickets
Ticket contains
-category
- Subject
-Message
-Priority
and if the customer didn’t login then had to fill the following fields
-EmailAddress
-Password
-FName
-LName
-Company
-Country
-Ph no

2) Create profile
Only registered customer can post the enquires and customer profile contains the following fields
-EmailAddress
-Password
-FName
- LName
-Company
-Country
- Ph no.

3)Search FAQ and KnowledgeBase
The unregistered customers can also use this feature. FAQ and KnowledgeBase contain the following fields
-Category
- Question.
4)Phone ticket
In the Phone ticket contains the phone number of staff on the basis of category

5) View the search result of FAQ and KnowledgeBase.

6)View the status of posted ticket
In the status of posted ticket customer can view the result of ticket, Replayed date, Subject, Category, and Posted Date.

7) Login
Login contains
-Customer name
- Password
-Forgot password
-Signup



Staff
+ Staff has the following rights
1)View/Search(Date, Status, Category, Answer status, Priority) the posted enquires
The main fields are
-CustomerId
-Category
-Priority
-Subject
-Answerstatus(Not View, Partial, Complete)
-No. of hand over by staff
-Date/time of post

2) Answer the posted tickets
If the staff select “complete” in the Answerstatus then answer send to the Customer otherwise answer will not be send
-CustomerId
-Category
-Priority
-Subject
-Answerstatus(DropDownList)
-Answer
- No. of hand over by staff
-Date/time of post


3) Add/Edit/Delete/Search FAQ and KnowledgeBase.

4)Edit the Profile
The main fields are
-Email address
-Password
-Ph no
-EmergencyEmailid
-Photo

5)Login
Login contains
-Customer name
- Password
-Forgot password
-SignUp

gfhgfn gfh h

GeneralRe: How to download the files using Asp.Net? Pin
Abhijit Jana12-Dec-08 3:09
professionalAbhijit Jana12-Dec-08 3:09 
GeneralRe: How to download the files using Asp.Net? Pin
Ashfield12-Dec-08 4:02
Ashfield12-Dec-08 4:02 
GeneralRe: How to download the files using Asp.Net? Pin
Brij12-Dec-08 4:18
mentorBrij12-Dec-08 4:18 
QuestionNeed to Generate Thumbnails Help! Pin
jcasti71812-Dec-08 1:29
jcasti71812-Dec-08 1:29 
AnswerRe: Need to Generate Thumbnails Help! Pin
Ashfield12-Dec-08 1:35
Ashfield12-Dec-08 1:35 
GeneralRe: Need to Generate Thumbnails Help! Pin
jcasti71812-Dec-08 1:37
jcasti71812-Dec-08 1:37 
GeneralRe: Need to Generate Thumbnails Help! Pin
Member 405797912-Dec-08 2:34
Member 405797912-Dec-08 2:34 
AnswerRe: Need to Generate Thumbnails Help! Pin
Abhijit Jana12-Dec-08 1:56
professionalAbhijit Jana12-Dec-08 1:56 
QuestionMulti Lingual in asp.net for dynamic content Pin
sbua12-Dec-08 1:29
sbua12-Dec-08 1:29 
AnswerRe: Multi Lingual in asp.net for dynamic content Pin
Abhijit Jana12-Dec-08 3:12
professionalAbhijit Jana12-Dec-08 3:12 
GeneralRe: Multi Lingual in asp.net for dynamic content Pin
sbua19-Dec-08 1:16
sbua19-Dec-08 1:16 
QuestionGauge Graph Pin
Atul Shriram rane12-Dec-08 1:27
Atul Shriram rane12-Dec-08 1:27 
AnswerRe: Gauge Graph Pin
Ashfield12-Dec-08 1:31
Ashfield12-Dec-08 1:31 
GeneralRe: Gauge Graph Pin
Atul Shriram rane12-Dec-08 1:39
Atul Shriram rane12-Dec-08 1:39 
QuestionSave me from compilation error!!!!!!!!!!!!!!!!!!!!! Pin
R111911-Dec-08 23:03
R111911-Dec-08 23:03 
AnswerRe: Save me from compilation error!!!!!!!!!!!!!!!!!!!!! Pin
Abhijit Jana11-Dec-08 23:07
professionalAbhijit Jana11-Dec-08 23:07 
GeneralRe: Save me from compilation error!!!!!!!!!!!!!!!!!!!!! Pin
R111911-Dec-08 23:15
R111911-Dec-08 23:15 

General General    News News    Suggestion Suggestion    Question Question    Bug Bug    Answer Answer    Joke Joke    Praise Praise    Rant Rant    Admin Admin   

Use Ctrl+Left/Right to switch messages, Ctrl+Up/Down to switch threads, Ctrl+Shift+Left/Right to switch pages.