|
This is what zero tolerance policies do in general, added to it a generous helping of hubris.
Intuit, Adobe, PayPal, Stripe, Twilio, they are all the same.
Microsoft now on the same path.
|
|
|
|
|
OTOH:
1. A friend's sister passed away and left him an iPad, no password. He took it to the Apple store, showed them the death cert and they unlocked it for him. I think he had to seek management.
2. When he purchased a new one, he went through several Apple "geniuses" before he got the correct info on transferring pdf's. Like any other company, they have their share of people trained via the usual social places. He was persistent but polite.
3. Herself, who is an artist and very visual, could not handle a Windows PC but took to a MacBook. Spendy but worth it for her.
4. Apple was the first, AFAIK, to support hearing aids (via BT low energy). When I had problems, both Apple and the HA company helped and a software update followed. Took years for other smartphone and HA companies to follow.
I use Dell workstations running Linux and ESXi both running Windows VM's. The MacBook is OK but drives me nuts (short trip). I try not to hate anybody, bad for your health.
>64
If you can keep your head while those about you are losing theirs, perhaps you don't understand the situation.
|
|
|
|
|
I'm not sure what the alternative is here. Have Apple make an exception and open up the phone when they have no proof of ownership?
I'm fairly sure Apple field about a million requests a day along the lines of "I forgot my password", along with "Yeah, I know it says it's [my ex-girlfriend's who I'm currently stalking / ex employer I'm looking to extort / Prime Minister of foreign nation] but honestly it's actually my phone can you please unlock it???
It sucks (And their reply is harsh, no doubt about it) but the whole thing with Apple devices is you will be locked out if you lose your password. That's the selling point. That's the reason I only buy Apple. If my phone is stolen I know it's dead and buried, as opposed to an Android phone that'll be cracked open like an egg. On top of that they offer free iCloud storage so at least you can get your data from the phone if you brick it
Having said that, there are still options to jailbreak even on iOS 15.0.1. Any of the dodgy phone repair places should be able to do it for a small charge.
cheers
Chris Maunder
|
|
|
|
|
They have proof of ownership. The invoice, plus the original selling company was willing to work with us, and presumably apple to sort this out. APPLE REFUSED.
They won't accept the receipt of purchase. They won't even talk to to selling company, and now they won't talk to us.
What's the alternative?
1. Call the cops if you actually believe a theft took place. Otherwise you're not helping anyone get their equipment back. If apple had done that, we'd be sorted out right now.
2. Accept proof of purchase from people
3. Don't be a dick.
This is common sense. Apple has no common sense.
Real programmers use butterflies
|
|
|
|
|
Just curious... what does the fact that this illiterate (your description) guy who 1) writes his passwords on a piece of paper, 2) forgets his password, 3) loses the paper and 4) doesn't use the biometrics available in all recent iPhones has a brother and is an orphan have to do with anything?
Or are you simply playing the sympathy card?
I gotta say, I agree with Mr. Maunder. I personally choose Apple phones specifically for this reason. I value the data on my devices. I protect it and I don't expect manufacturers to circumvent security just because someone can produce a "receipt".
|
|
|
|
|
Whatever, man. You think it's okay for a company to treat people who buy its products like criminals because they don't remember a god damned icloud username from a year ago, no wonder you like apple.
i will never understand why people think it's okay for companies to treat their customers like crap.
adding: I immediately think far less of someone who uses the phrase "Sympathy card"
Real programmers use butterflies
|
|
|
|
|
I value data security. PERIOD. FULL STOP.
If Apple caves for your poor orphaned, illiterate brothers who's to say they won't also cave to a couple guys who steal my phone, doctor up a "receipt" and babble to Apple store employees?
Honestly, the world has more of the latter than the former - why should the 100's of millions of iPhone users have to give up their security?
I'd argue that Apple is treating their customers correctly - by protecting their data security.
|
|
|
|
|
Apple IDs can be stolen.
The type of financial documentation of the purchase which we were willing to provide, along with the cooperation of the company who sold the phone can't be stolen.
If this was about protecting anything, the kid would have his phone back.
If it was about recovering equipment for someone Apple should have called the cops while the kid was at the apple store.
They aren't interested in protecting customers or they'd do things that make sense to that end.
Real programmers use butterflies
|
|
|
|
|
We obviously have very different opinions about what all can be stolen / forged as well as how that applies to data security.
Agree to disagree?
|
|
|
|
|
Let's do that.
Real programmers use butterflies
|
|
|
|
|
Gotta go with the bogus receipt theory. Jives with the current bogus vaccination certificates and fake currencies.
It's a meme world.
It was only in wine that he laid down no limit for himself, but he did not allow himself to be confused by it.
― Confucian Analects: Rules of Confucius about his food
|
|
|
|
|
We have bank records. We can reproduce the entire transaction, and we have the cooperation of the company who sold it. Apple will not evaluate that information.
They want an apple id. That can be stolen. It's much more difficult to steal the kind of bank statements we could provide.
Real programmers use butterflies
|
|
|
|
|
I had a similar experience 3 years ago when my Brother in Law passed away.
Both Apple and Facebook treat me like a common criminal, even though I had a death certificate, in the end the only way I could get access to his locked iPad was to take his wallet, ID and birth certificate to a local Apple store and pretend to be him, his mother was with us at the time and it was an intensly emotional experience for her.
|
|
|
|
|
That sounds awful.
Real programmers use butterflies
|
|
|
|
|
It certainly wasn't pleasant.
The mother in law was in tears when we got back in the car, and the staff in the Apple Store forced her to sign a written document stating she was my mother, even though we had Birth Certificates.
They also wanted a copy of my Marriage Certificate (But where told no, and after a bit of push back realised they where not going to get it), they where using the whole episode as a vector to grab as much personal data from me as they felt they could get a hold of.
Marriage certificate would have show that my Mother in Law was not in fact my mother but my wife's, and the argued fiercely to get a copy of it, along with with my brother in laws Passport, Driving Licence (Which we had to doctor the photo on so it looked like me and not him), we did eventually get access to both of his accounts however, which I then proceeded to sign over to joint custody of his sister (My Wife) and myself as well as his daughter.
This means there are now 3 of us that know the keys to the castle so to speak, and also have access to a GMail account specifically set up to receive reset requests, along with an HTTP SMS Service that when it receives an SMS message, sends a copy to all 3 of us on our cell phones, so that 2FA codes are also accessible.
We had to do a similar thing with Facebook, but thankfully FB where no were near as bad as Apple, they where un-pleasant to deal with and they still treat us (When we where shutting the account down at least) like we where trying to take the food out of their mouths IE: who dare you want to shut down one account and deprive us of the ad revenue that would bring in... but they backed off in the end, for weeks after with apple they kept "Following up" by EMail telling me they needed copies of this, copies of that, address confirmations etc... as I say, anything they could to grab just that one little extra bit of personal data.
Once we started just ignoring the emails though, they stopped after a month or so...
Surprisingly the best one of the bunch to deal with was access to, downloading of data and then closure of his Microsoft Account, once we produced the death certificate MS couldn't do enough to help us, and they even sent a small condolence's card to the my mother in law.
Similarly, Google where relatively easy to deal with too, and BBC for the iPlayer account, twitter, linked-in and Quora where a bit more pushy than I would have liked initially, but once we issued copies of the death certificate and told them all we wanted was a data download and then closure of the account, they where fine.
|
|
|
|
|
Wow. Just, wow. I'm sorry.
At least Microsoft wasn't crappy about it.
Real programmers use butterflies
|
|
|
|
|
Thank you for giving me the opportunity to tell the story.
At the time I was going to write a whole blog post about it, but I was just too busy helping to sort out other things, and well it just became one of those things that slipped to the back burner.
I find apples attitude in the modern era strange to say the least.
Let's take the current state of web-development, and Apples push back on pretty much everything they didn't play a hand in, the only W3C recommendations they are happy to run with in the Safari Browser are the ones they played a large part in defining, they site "security concerns" for not adding what everyone else is adding, yet all the other main browsers and platforms have implemented pretty much all of these API's with little to no problems.
And if you want a real eye opener, read the court transcripts from the recent epic games vs Apple court case. Don't get me wrong, NONE of the big companies to day are squeaky clean, but compared to the state of Apple right now, the rest are starting to look like angels.
|
|
|
|
|
Inexcusable behavior, I agree! But then, I've long despised them.
Back in 1978 my company encouraged employees to give up our pencils and try computers. They created a special payroll deduction plan to enable us to buy Apple IIc computers and accessories; mine came to about $2600, paid over a year. When I bought it I didn't realize that, if I wanted to do anything with it, I'd have to write my own apps. I was new to programming, and did not realize that the 6502 implemented subroutines differently. I was used to using CALL/RTN on an 8080 or Z80 platform, and there was no CALL in the 6502 instruction set. Then I checked the hardware itself and found that Apple had mapped the middle of the 64k memory space to the video display, making it unusable for my programs. I had a JMP instruction to get across the video section, but no RTN to get back. Grrrr... I later learned that the cpu had an equivalent for CALL (JSR - Jump, saving return address), but I was so pissed at this stupid hardware layout that I sold the thing. I've never considered owning an Apple anything since. I know they make some excellent products now, but I'd still take a pencil and paper over an Apple product. 
Will Rogers never met me.
|
|
|
|
|
|
Bernie sent me this... push to add drama! - YouTube[^] If they wanted it to go viral, it worked!
Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012
|
|
|
|
|
Ah Belgium, always such a lovely country to visit! 
|
|
|
|
|
The button clearly doesn't work. Did they forget to wire the Click event?
Luc Pattyn [My Articles]
If you can't find it on YouTube try TikTok...
|
|
|
|
|
Oh Noooooooooooo....
This is un-beer-able!  The drama! 
|
|
|
|
|
I’ve seen this a few times. Never fails to make me laugh.
What do you get when you cross a joke with a rhetorical question?
The metaphorical solid rear-end expulsions have impacted the metaphorical motorized bladed rotating air movement mechanism.
Do questions with multiple question marks annoy you???
|
|
|
|
|
I saw that years ago, and it never gets old! Thanks for posting it!
Will Rogers never met me.
|
|
|
|
|
General 
News 
Suggestion 
Question 
Bug 
Answer 
Joke 
Praise 
Rant 
Admin 
Submit an article or tip
