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For discussing anything related to a software developer's life but is not for programming questions. Got a programming question?

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GeneralRe: Tech questions in Lounge, the pattern Pin
Nagy Vilmos20-May-16 2:46
professionalNagy Vilmos20-May-16 2:46 
GeneralRe: Tech questions in Lounge, the pattern Pin
Nagy Vilmos20-May-16 2:55
professionalNagy Vilmos20-May-16 2:55 
GeneralRe: Tech questions in Lounge, the pattern Pin
908236520-May-16 2:28
908236520-May-16 2:28 
GeneralRe: Tech questions in Lounge, the pattern Pin
PompeyThree20-May-16 2:29
PompeyThree20-May-16 2:29 
GeneralRe: Tech questions in Lounge, the pattern Pin
908236520-May-16 2:40
908236520-May-16 2:40 
GeneralRe: Tech questions in Lounge, the pattern Pin
Bassam Abdul-Baki20-May-16 2:48
professionalBassam Abdul-Baki20-May-16 2:48 
GeneralRe: Tech questions in Lounge, the pattern Pin
Nish Nishant20-May-16 3:02
sitebuilderNish Nishant20-May-16 3:02 
GeneralI figure that you can tell a lot about people by how they handle mistakes Pin
OriginalGriff19-May-16 22:35
mveOriginalGriff19-May-16 22:35 
Some deny they exist, and refuse to believe you.
Some get annoyed they you might think they made a mistake.
Some just try and hide it, and blame someone else.
Some accept it reluctantly but try to help.
Some admit the problem and try to fix it, or at least tell you when it'll be fixed.

Doctors are in the first group.
A**holes and in the second and third.

We all make mistakes: the sign of a mature individual is that you accept responsibility for them, and try not to make them again.

Companies are the same...
I emailed tech support for a Canadian Company I shan't name (but they are famed for adding bugs and reducing UI usability) about a couple of bugs in the latest version of their software. Really obvious ones: "Save" not working unless you click away from the app first; blank dialogs so you have to remember what the message was from the previous version before you select "Yes", "No", or "Cancel"; that kind of thing. Stuff that shouldn't happen, and should be caught a long time before release if it does...

Got a reply last night:
Thank you for contacting ***** Technical Support. 

We appreciate you taking the time to share your insight as a customer and we look forward to improving our products to you in the future.

Please do not hesitate to contact us with any further questions. 

Useless, yes? Group one or two, I'd say.
Then this morning comes another:
We hope everything has been resolved to your satisfaction. Please take a moment to let us know what you think by clicking either link below. 


How would you rate the support you received?
Good, I'm satisfied

Bad, I'm unsatisfied
So, they've closed the ticket and that's my lot, sonny Jim!
Sigh | :sigh:

Makes me wonder why I bothered reporting problems...

How do you and your company handle it?
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...

GeneralRe: I figure that you can tell a lot about people by how they handle mistakes Pin
Nagy Vilmos19-May-16 22:43
professionalNagy Vilmos19-May-16 22:43 
GeneralRe: I figure that you can tell a lot about people by how they handle mistakes Pin
pt140119-May-16 23:00
pt140119-May-16 23:00 
GeneralRe: I figure that you can tell a lot about people by how they handle mistakes PinPopular
phil.o19-May-16 23:49
professionalphil.o19-May-16 23:49 
GeneralRe: I figure that you can tell a lot about people by how they handle mistakes Pin
Mike Hankey19-May-16 23:54
mveMike Hankey19-May-16 23:54 
GeneralRe: I figure that you can tell a lot about people by how they handle mistakes Pin
Manfred Rudolf Bihy20-May-16 1:39
professionalManfred Rudolf Bihy20-May-16 1:39 
PraiseRe: I figure that you can tell a lot about people by how they handle mistakes Pin
Mike Hankey20-May-16 3:19
mveMike Hankey20-May-16 3:19 
GeneralRe: I figure that you can tell a lot about people by how they handle mistakes Pin
Jan Steyn20-May-16 2:41
Jan Steyn20-May-16 2:41 
GeneralMQOTD Pin
V.19-May-16 21:09
professionalV.19-May-16 21:09 
GeneralRe: MQOTD Pin
U. G. Leander19-May-16 21:15
professionalU. G. Leander19-May-16 21:15 
GeneralRe: MQOTD Pin
V.19-May-16 21:16
professionalV.19-May-16 21:16 
GeneralRe: MQOTD Pin
U. G. Leander19-May-16 21:19
professionalU. G. Leander19-May-16 21:19 
GeneralRe: MQOTD Pin
RUs12319-May-16 23:41
RUs12319-May-16 23:41 
GeneralRe: MQOTD Pin
U. G. Leander20-May-16 0:35
professionalU. G. Leander20-May-16 0:35 
GeneralRe: MQOTD Pin
RUs12320-May-16 0:48
RUs12320-May-16 0:48 
GeneralRe: MQOTD Pin
Herman<T>.Instance19-May-16 21:41
Herman<T>.Instance19-May-16 21:41 
GeneralRe: MQOTD Pin
megaadam19-May-16 22:17
professionalmegaadam19-May-16 22:17 
GeneralRe: MQOTD Pin
Daniel Pfeffer19-May-16 22:22
professionalDaniel Pfeffer19-May-16 22:22 

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Were you affected by the geomagnetic storms this past weekend?
Communication disruptions, electrified pipes, random unexplained blue-screens in Windows - the list of effects is terrifying.
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