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... I have Herself trying to navigate an automated telephone system to confirm a Hospital appointment.
It's been going on for five or more minutes, and her discussions with a machine that isn't listening is getting more and more strident.
And graphic.
Oh, and obscene.
Now, I dislike them - particularly Vodafone's idea of "customer support" - but this is moving to a new level. I suspect the machine may give in out of embarrassment soon, either that or the phone will get a flying lesson.
Oh dear. I better intervene - the cat has just run away with his tail between his legs ... it's getting serious.
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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Has she got to the message that says, "You can also book your appointment through our online system at www.youllbelucky.com"?
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Funny, I am in the middle of trying to pay my home improvement loan with a bank. Last month I paid it no problem. This month it seems I cannot pay it with my account at another bank where I do my primary banking. Unless I have an account with the bank I cannot pay the loan automatically. hmmmm, I am not happy. Now I am on hold waiting for a 'real' person. Who probably won't be able to understand my American Engrish very well.
The trouble with automation is that eventually they won't even need people. and I think that might be the goal.
To err is human to really mess up you need a computer
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rnbergren wrote: The trouble with automation is that eventually they won't even need people. and I think that might be the goal.
Not so. They'll need people to fix the automation system. 
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Seeing how the systems are working, you can imagine who are they going to hire to fix it 
M.D.V. 
If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.
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so after being on hold for more than 2seconds. Someone answered the phone. But his computer was not working so he had to put me on hold while he got someone else who could help me.
In the meantime I went to the site which didn't work very well. No I don't know my password. No I don't know my ID. I do know my email yes. ok, HEre is your ID. (I didn't enter anything besides my email which everyone knows) hmmm, Then no I don't know my password. Ok here reset it. (I didn't enter anything besides my zip code) Reset my password. logged in and paid my bill. But?????/ Not secure. not even remotely. no email confirmation nothing. I am not wondering where in Africa my payment just went.
To err is human to really mess up you need a computer
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rnbergren wrote: The trouble with automation is that eventually they won't even need people. and I think that might be the goal.
Luckily, with a massive stroke of uber-Karma, you will be able to send your on bot-caller on these errands and it can joust with their bot-answerer.
Let the games begin !
| Ravings en masse^ |
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| "The difference between genius and stupidity is that genius has its limits." - Albert Einstein | | "If you are searching for perfection in others, then you seek disappointment. If you seek perfection in yourself, then you will find failure." - Balboos HaGadol Mar 2010 |
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Don't know if it will still work but when my frustration level rose, I hit the # multiple times quickly until it confused the phone and sent me to a (alleged) person.
But I never wave bye bye
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Two days later, in the hospital waiting room:
"Next patient for the ... ehm .. f***ing yearly eyes check : Mrs F***ing Griff, Room 23"
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I am trying to close down messages sent to my father's email account as he died from CV in April. [I intend to keep it open until after Christmas in case people who haven't heard about his death send Christmas greeting messages and I can then update them]
I still haven't succeeded in unsubscribing him from getting junk email from Argos
* No 'unsubscribe' link on the emails
* No 'how to unsubscribe' on the web site
* 'Contact us' refers you to a robot on FaceBook Messenger!
* The robot has a standard 'I'm sorry, I don't understand the question' response and says an agent will get back to me
* Some days later, an agent (still on Messenger) asks what the problem is (it is as stated in the message that the robot could not understand)
* Response is to send a copy of the Death Certificate to another email address. Really? A Death Certificate just to unsubscribe?
I don't know if this is the end of the saga or whether they have even more hoops to jump through
Another company did have an 'unsubscribe' on their web page but they are still sending junk emails.
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Is there anywhere on TV where you can watch the news, without it being:
- patronising
- repetitive
- negative
- more interested in their own pet subjects/message
- more opinionated than factual
- only interested in stirring up a sh*t storm
- only interested in trying to catch out the interviewees - even if it means going completely off topic
You would hope that our publicly funded broadcaster, the BBC, might manage it. But nope! They tick all of the above boxes. I switched over to ITV this morning and, I (am ashamed to admit) actually found Piers Morgan more reasonable and palatable than the BBC. I don't think I've been brain-washed overnight into suddenly liking one of the most hated men on TV. More likely is that everyone else has descended to his level - but, as he's had more practice at that level, he's a lot better at it.
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What TV is?
"The only place where Success comes before Work is in the dictionary." Vidal Sassoon, 1928 - 2012
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That's what TV News is there for, isn't it?*
* To be biased, patronising, repetitive, negative, more interested in their own pet subjects/message, more opinionated than factual, only interested in stirring up a sh*t storm, only interested in trying to catch out the interviewees - even if it means going completely off topic
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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The best news show ever in the UK, (Not the nine o'clock news) also ticked all boxes
Wrong is evil and must be defeated. - Jeff Ello
Never stop dreaming - Freddie Kruger
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Did you ever watch Drop The Dead Donkey?
Topical news comedy set in a TV newsroom, it's up on YouTube IIRC.
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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Nope, probably never arrived over here, I'll have a check tonight
Wrong is evil and must be defeated. - Jeff Ello
Never stop dreaming - Freddie Kruger
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Watch the Dutch NOS journal 
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I don't know how it is on your side of the pond, but in the states, 90% of the media (watch, listen, read) is controlled by just six companies. Therefore, you only get what they want you to get, or you can just ignore them all and form your own opinion.
"One man's wage rise is another man's price increase." - Harold Wilson
"Fireproof doesn't mean the fire will never come. It means when the fire comes that you will be able to withstand it." - Michael Simmons
"You can easily judge the character of a man by how he treats those who can do nothing for him." - James D. Miles
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Your internet searches are driven by google, the advertisement you get is driven by google, the products you buy online are pre-chosen by amazon, etc... All your life choices are premade by about 4 or 5 companies in the world - Why should it be any different for your news ?
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Depressingly, you guys have confirmed my worst fears: There's no such thing as proper news on TV. 
I also forgot to mention: reporters, (now usually called "correspondents" or "editors"), standing outside 10 Downing Street/The Whitehouse/a hospital/an airport or on a motorway bridge, for absolutely no good reason! 
Oh, and the 'Breaking News' banner telling us about something that happened yesterday! Ignore the 'Breaking' bit, some of it doesn't even qualify as 'News'! 
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Years ago you could buy a newspaper which would at least contain a nice pair of [REDACTED]. 
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Their mission has nothing to do with the news. It has to do with keeping you tuned so as to watch the commercials. Note the highly trained meteorologists.
Don't bother with all that. Just ask Siri.
If you can keep your head while those about you are losing theirs, perhaps you don't understand the situation.
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I mostly watch CNN for news and switch to Fox (fair and balanced) occasionally for entertainment/laughs. 
"Go forth into the source" - Neal Morse
"Hope is contagious"
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