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I have been using the free version for personal use and like it very much. Now, I am thinking about using it on the job to support remote (over the internet) users. It looks like the paid version (premium) has the features I am looking for, but I wanted to get some expert opinions first.
Must haves:
0: Multiple operators. (only two for now)
1: Remote users initiate chat/remote sessions through a customizable web portal.
2: Chat and remote sessions are logged with decent reports/exports.
If the reviews are good, then it's a no-brainer to switch. The one time cost == our current remote solution's annual subscription fee. (for a single license)
Any input from someone using the paid version is greatly appreciated. 
"Go forth into the source" - Neal Morse
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Team Viewer is a piece of crap. Start an FTP transfer, and a popup comes up right in the middle of the screen. Any time the connection ends (at least with the free version) another damn popup right in the middle of the screen. Connections are slow. Drag and drop rarely works. When it does work, the connection is frequently and unexpectedly terminated in the middle of a large file transfer.
Granted, I haven't used the paid version, but I found TV to be intrusive and "in my face" which is exactly the opposite of the experience I expect to have when using remote desktop software. I much prefer GoToMyPC and am quite happy paying for something that actually works and gets itself out of the way and stays out of the way while I'm connected.
Oh, and if the remote computer has a new version of TV (because some moron upgraded it), then guess what? I have to upgrade TV first as well before I can connect. Incredibly frustrating when there's a critical issue that needs to get resolved.
Marc
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Thanks Marc, I appreciate the review!
"Go forth into the source" - Neal Morse
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I can confirm the most points listed by Marc. Not just for the free version, it is the same for the paid version.
The greatest impudence is that new versions are made with a "high frequency" and one is forced to buy the upgrade!
Bruno
modified 19-Jan-21 21:04pm.
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Thanks Bruno, after checking more thoroughly, I have found the 'forced' upgrade to be the biggest problem for me. I haven't been able to find the pricing structure for upgrades, so I can't tell at this point if the move (to another remote desktop solution) would be worth it.
Thanks again for replying! 
"Go forth into the source" - Neal Morse
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I can also confirm that there's no difference between the free and the paid version, except the forced drop of the session when you're using too longer.
Although we must stick to TV because all of our customers use it (and we sometimes have to join their sessions), I'd like to know something more about GoToMyPC: never heard before.
Is anyone experiencing/pointing some concrete comparison between the products?
Please, avoid subjective opinions or something like that...
Many thanks.
Mario
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We use the paid version of TeamViewer for customer support and to do online demos. We picked it because it allows you to 'take control' on a users PC, and allows you to what what they are doing (and vice versa). I don't use it directly but our CSA likes it
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I mainly live in the realm of desktop development and embedded systems, and I don't do web. I just don't.
So please excuse my ignorance. Under what conditions would I want to spend $5/month at Digital Ocean for a virtual machine? I guess I could have a "server" up and running in 55 seconds for testing? Getting a machine setup with a database?
thx
Charlie Gilley
<italic>Stuck in a dysfunctional matrix from which I must escape...
"Where liberty dwells, there is my country." B. Franklin, 1783
“They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759
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posted in the wrong place -fail. From Davex86:
If you have a workgroup and need to collaborate on something?
- file sharing, FTP
- forums / message lists
- email addresses
- databases
- website
Charlie Gilley
<italic>Stuck in a dysfunctional matrix from which I must escape...
"Where liberty dwells, there is my country." B. Franklin, 1783
“They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759
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Good catch, before the forum police move it for you 
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There are lots of posts here asking for a general opinion on some technology, or dev tool; some individuals here ask frequent questions about using various devices that have nothing to do with programming, such as connecting set-top box "X" to streaming service "Y," how to fix grandma's massage wand, etc.
If some posts that ask such questions are tolerated, why not this one which is at least relevant to software development ?
«OOP to me means only messaging, local retention and protection and hiding of state-process, and extreme late-binding of all things. » Alan Kay's clarification on what he meant by the term "Object" in "Object-Oriented Programming."
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There you go bringing logic into the discussion. 
I like how the well liked can ask and get answers to questions that would cause a sh*t storm if asked by mere mortals. 
Once you lose your pride the rest is easy.
I would agree with you but then we both would be wrong.
The report of my death was an exaggeration - Mark Twain
Simply Elegant Designs JimmyRopes Designs
I'm on-line therefore I am.
JimmyRopes
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don't overthink it. I was reading one article and thinking about another... and posted in the wrong forum. Hard enough to herd rabbits or cats, take your pick
Charlie Gilley
<italic>Stuck in a dysfunctional matrix from which I must escape...
"Where liberty dwells, there is my country." B. Franklin, 1783
“They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759
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Okay, I'll go with the rabbits, because: [^].
«OOP to me means only messaging, local retention and protection and hiding of state-process, and extreme late-binding of all things. » Alan Kay's clarification on what he meant by the term "Object" in "Object-Oriented Programming."
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Joe sets up Michael to go on a blind date with a friend of his.
But Michael is a little worried about going out with someone he's never seen before.
"What do I do if she's ugly?" says Mike, "I'll be stuck with her all night."
"Don't worry." Joe says, "just go up to her door and meet her first. If you like what you see, then everything goes as planned.
If you don't, just shout Aaaaaauuuggghhh! and fake an asthma attack."
So that night, Mike knocks at the girl's door and when she comes out he is awe-struck at how beautiful and wonderfully beautiful she is.
He's about to speak when the girl suddenly shouts, "Aaaaaauuuggghhh!"
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Pardon me while I take a moment to role play the average college age hipster douchebag:
I'm not sure how an asthma attack gets one out of the situation.
Are you making fun of people with asthma?
Why is this joke promoting 'lookism'?
Jokes about rape aren't funny, please stop telling them.
I noticed there are no black people in this joke, are you a racist?
Please take your hate speech elsewhere.
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Now I have to report you for abuse!
Using the word "H*pst*r" in public! 
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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And please the explanation for non native "UK humor"...I mean for naive like me...for "H*pst*r"...Hex values for * will be ok 
Bruno
modified 19-Jan-21 21:04pm.
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H
0x69
p
s
t
0x65
r
a person who follows the latest trends and fashions, especially those regarded as being outside the cultural mainstream. (Google)
cf. moron, or Fanbois
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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Thank you
modified 19-Jan-21 21:04pm.
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Bruno Sprecher wrote: "UK humor"
That deserves an abuse vote for crimes against spelling!
Only the Septics drop the "u" from "humour".
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
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Once again voted as abuse 
I have to fight much more than for a "u" when I try to write in Englisch
Bruno
modified 19-Jan-21 21:04pm.
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Last time I looked seriously .net 2 was the new thing. I guess I have some catching up to do.
Now I have a vague, open-ended brief to do programmery stuff and make [client's] error messages go away.
Ok, well, my fee includes your first-born child (for trading purposes), a spot to park my hippie van, and unlimited google access, as I really have no idea and make it up as I go along.
Oh, and alcohol. And chips.
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