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every single customer care department sucks?
I was trying to renew my motor insurance policy on-line. Since it expired yesterday, I cannot do it on-line. I get it. So I try to buy a new one. In the year of manufacture drop down, I just see 2013 and 2012. So, I click on "Live operator chat" and wait for 15 minutes for response. Some idiot finally responds.
I tell him this story and the response was: "Since policy has expired, you cannot renew it. For more assistance call blah blah blah." I tell him I am trying to buy a new policy but cannot see 2011 in year of manufacture. Again, same response.
I then tell him to forget everything and tell me if it is possible to buy policy online for vehicle registered in 2011? Now the response is to call customer care and he disconnects the chat session.
This is just idiotic. Bajaj Allianz, not that you give a sh*t, but you just lost a customer who was buying all the motor and travel insurance from you for past 5 years.
"Bastards encourage idiots to use Oracle Forms, Web Forms, Access and a number of other dinky web publishing tolls.", Mycroft Holmes[ ^]
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No its not just you, it was for similar reasons I dumped my long term insurers, I now get fresh quotes annually for ALL insurance, first year I did it I saved £275 on me and wifeys cars and a fair bit on the building and contents, it takes a bit of work but with gocompare it remembers your details for ages so getting quotes is not that hard.
We can’t stop here, this is bat country - Hunter S Thompson RIP
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It's not just you, but I don't think it is every one of them, it just seems that way. It has come to the point where you expect them to be stupid/rude/arrogant/unhelpful [delete and/or add as applicable] and when they're not you're so surprised you can't actually recall them helping.
speramus in juniperus
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Customer care departments, like all parts of a company, are designed to maximize revenue, not to help customers. Customers are cattle that is to be slaughtered with the highest possible efficiency. I'm not sure how being sunshines maximizes revenue, but if it didn't they would surely be executed on the spot - reducing revenue is High Treason against the Monarch of the Company.
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Been watching The Incredibles again, have we?
In the real world, Homer Simpson would be reassigned to customer care.
I wanna be a eunuchs developer! Pass me a bread knife!
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Mark_Wallace wrote: Been watching The Incredibles again, have we?
Yep, great movie
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My wife keeps nagging about there not being a sequel yet, like I can do something about it.
I wanna be a eunuchs developer! Pass me a bread knife!
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Dear Danish
Greetings from Bajaj Allianz! We sincerely regret your encounter with us. Please provide us with your contact details at help.support@bajajallianz.co.in and we would like to help you in buying a a new policy suited to your needs. Do mention reference no. "ORM042509" when writing to us.
You may also post your concern at http://support.bajajallianz.com/support/.
Regards,
Bajaj Allianz
General Insurance
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Have you guys ever found a bug or misbehaviour that you were unable to correct?
I´ve had a bug haunting me for weeks that makes me wonder if there are unsolveable bugs out there.
I lack experience since ive only been coding proffessionally for 5 years.
If you had one,what was it and what made you give up?
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There aren't any unsolvable bugs . You just need to keep debugging until you find it. Bugs occur when there is code. If there is code then the bug can be fixed.
Microsoft ... the only place where VARIANT_TRUE != true
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True, I know there arent any unsolveable bugs.
I want to know if you came across any unsolveable bugs to you.
Ones that you were unable to fix or maybe someone didnt give you time for it.
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No, i haven't find a bug that i cannot solve  If you debug hard enough and if you find something that you cannot understand after you ask in the right place (for example here) you can fix everything
Microsoft ... the only place where VARIANT_TRUE != true
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No.
Bugs are errors: sometimes in the code, or the design, or the specification, or the way the user is working - though the last reflects more on the spec than anything else.
And errors are fixable. If necessary, write them up in the manual, and then they are features, not bugs at all! 
The only instant messaging I do involves my middle finger.
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OriginalGriff wrote: then they are features, not bugs at all
That's the MS way of coding...
The signature is in building process.. Please wait...
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MS write documentation?  Why did nobody tell me?
The only instant messaging I do involves my middle finger.
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Yes. It was in RSA-signature-protected firmware. I would have had to crack the key in order to fix it.
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Sounds heavy.
Was it your code to begin with?
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No, was it supposed to be a question about my own code only?
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Not really, was just asking how it was in your case.
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Ok.
There have been bugs in my own code that I didn't fix, but as far as I can remember, never because I was unable to. They were just too unimportant to spend time on. There have been bugs that were particularly hard to diagnose, such as a very sneaky non-admissible heuristic that was only incorrect about once in a million times and lead to a detectable error even more rarely, and various obscure race conditions.
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One so far. Solved it by sweeping it under the rug (customer request). 5 months of work. 2 people tried their hand at it. Still as much of a mystery. I would have still wanted to figure it out but lack of source code for the entire app (only ran at somebody else site) and the fact that it was tested on weekends only and it didn't show up every weekend of tests made it pretty rough.
Worst that I've solved was about 2-3 months of work, and it was a stupidly simple root cause from the customer's side.
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Sounds abit like the one I´m wrestling with now.
I´ve made a communications application which runs on 3 different computers where it mess up on only one computer every monday, sometimes every 2 mondays.(Bytes are being swapped and the numbers are wrong, tcp/ip).
Cleaning buffers and restarting the socket solves it, until next monday or the monday after.
I ran it on my own computer hooked to the system on the computer that mess up and it works.
So its only on one PC that mess up, same config as the rest.
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If there is no solution, there probably is a workaround.
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you beat me to it 
"Rock journalism is people who can't write interviewing people who can't talk for people who can't read." Frank Zappa 1980
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Unsolvable bug, no.
Extremely difficult to solve and very time consuming, yes.
I don't believe there is such a thing as unsolvable bugs, just bugs that can't be properly solved due to time and resource constraints.
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