telephone calls using c#

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pllzzzzzzzzz can anybody help me i want to make a call center software as my college project and i don't hv any idead about it plzz somebody help me with it plzzzzzzzzzz

Posted 16-Jun-13 1:55am

vidushiSharma

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[no name] 16-Jun-13 8:21am

Define some requirements
Learn how to write some code in C#
Write some code
Test your code
Fix your errors
Write more code
Stop using "pllzzzzzzzzz" and "hv" nonsense.

vidushiSharma 16-Jun-13 11:06am

see i have worked upon with c# codes but never with calling scnario i just need help in that case rest i know how to do and i m doing plzz because i m stuck in between my project

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OriginalGriff · Accepted Answer · 2013-06-16T02:41:00

We can't help you on such a broad question. (And it's your project, so most of us are old fashioned enough to think you should do at least some of the work yourself).

But it's not really as complex as you probably think.

Sit down with a blank sheet of paper and a pen.
Now, think about what the user of your software is going to expect to do with it. Start in broad terms: "sit there waiting for a call" "answer call" "end call"
Then expand each part in turn:
When they "answer call" what info do they need? Where do they get it from? What are they going to do with it?
And so on.

Pretend you are a user, and work out what they want, for the particular type of call center you are working on (a support center will have different needs from a banking center, which will be different from a complaints center, etc, etc.)
write it down, and eventually you have have the outlines of you requirements. You can then formalise these into a (at least) outline specification, which gives you somewhere to start designing the software from.