Click here to Skip to main content
15,913,292 members

Welcome to the Lounge

   

For discussing anything related to a software developer's life but is not for programming questions. Got a programming question?

The Lounge is rated Safe For Work. If you're about to post something inappropriate for a shared office environment, then don't post it. No ads, no abuse, and no programming questions. Trolling, (political, climate, religious or whatever) will result in your account being removed.

 
GeneralRe: 328 Parent call their children Abcde Pin
Mycroft Holmes30-Nov-18 3:17
professionalMycroft Holmes30-Nov-18 3:17 
GeneralRe: 328 Parent call their children Abcde Pin
musefan29-Nov-18 22:42
musefan29-Nov-18 22:42 
GeneralRe: 328 Parent call their children Abcde Pin
Sander Rossel29-Nov-18 23:09
professionalSander Rossel29-Nov-18 23:09 
GeneralRe: 328 Parent call their children Abcde Pin
Mark_Wallace30-Nov-18 0:13
Mark_Wallace30-Nov-18 0:13 
GeneralRe: 328 Parent call their children Abcde Pin
kalberts30-Nov-18 0:36
kalberts30-Nov-18 0:36 
GeneralRe: 328 Parent call their children Abcde Pin
Jon McKee30-Nov-18 7:41
professionalJon McKee30-Nov-18 7:41 
GeneralRe: 328 Parent call their children Abcde Pin
User 483504730-Nov-18 3:59
User 483504730-Nov-18 3:59 
GeneralBell Canada - yet another rant... Pin
dandy7229-Nov-18 12:27
dandy7229-Nov-18 12:27 
On most days, the subject line would be saying all that needs to be said. Just thought I'd fill in some details this time around.

Got a call yesterday from a neighbor - for some reason that still escapes me, she's had her residential line changed to a commercial one - and her internet connection at the same time.

Here in Canada, Bell's residential internet service is called Sympatico, so you get an account such as [whoever]@sympatico.ca. In contrast, their business accounts use [whoever]@bellnet.ca.

After the switchover was done (and the Bell service "technician" gone), she realized she could no longer access her sympatico.ca email. She's got important emails going back to 2007, and (of course) customers are still sending new stuff all the time to the only address of hers they know about.

She phones them up, explains the situation, and they inform her bellnet.ca and sympatico.ca "don't really work with each other". They can't give her back her old account. She can't log in. The best she can do apparently is to ask a friend who's on Sympatico (I'm not), have him phone Bell and ask them to link his account with hers (with her authorization), and then he'll be able to forward everything to her new bellnet.ca address.

That's gotta be one of the dumbest suggestions I've heard in a long time. Off the top of my head, that means:
  • He's gonna get full access to her email
  • All her messages are going to have the same date (the forward date) - good luck finding anything date-based from now on
  • People are still going to send her stuff through her old address, which means anything that comes in is still going to have to be forwarded...what, until the end of time?
Bell's level of incompetence keeps reaching new highs all the time - I have no idea why I'm still surprised. My neighbor's not exactly tech savvy (as are most people, in her defense), so I have to put a lot of blame on Bell for not explaining to her ahead of time this was going go happen.

She was already fuming, so I wasn't going to pour oil on that fire by explaining this is why you never use your ISP's email service.

I was reminded of an incident last year when a relative of mine needed my help to reset his email password (again, Sympatico) because somehow it wouldn't let him back him. Easy enough, right? I forget the details, but ultimately the blocker was that I could not find a way to complete the password reset procedure without going around in circles. Ended up phoning Bell--pretty easy they say, just to go the main Bell portal, login with your Bell customer details, and initiate the password reset procedure from there. My relative had never set himself up as a Bell customer (that's apparently not the same thing as the Sympatico account, although the two get linked once this is done). No problem, in order to register as a new user on the portal, just login with your Sympatico account.

As I was trying (in vain) to make the Bell rep understand the problem over the phone, I actually asked him if he was a bot, because otherwise he just had to be the most clueless individual I'd ever spoken to...I rarely lose my cool when dealing with people who are "just doing their jobs", but I was going nowhere with him.

Personally, I dropped Bell as an ISP almost a decade ago and I've never looked back. When people phone me for help with anything to do with Bell, my blood starts boiling before they even start explaining the problem...

Rant over. I'm not sure I wanna check with my neighbor to ask how things went.
GeneralRe: Bell Canada - yet another rant... Pin
Jalapeno Bob29-Nov-18 20:30
professionalJalapeno Bob29-Nov-18 20:30 
GeneralRe: Bell Canada - yet another rant... Pin
dandy7230-Nov-18 6:46
dandy7230-Nov-18 6:46 
GeneralRe: Bell Canada - yet another rant... Pin
Jalapeno Bob30-Nov-18 7:02
professionalJalapeno Bob30-Nov-18 7:02 
GeneralRe: Bell Canada - yet another rant... Pin
Mark_Wallace30-Nov-18 0:14
Mark_Wallace30-Nov-18 0:14 
GeneralRe: Bell Canada - yet another rant... Pin
dandy7230-Nov-18 8:39
dandy7230-Nov-18 8:39 
GeneralRe: Bell Canada - yet another rant... Pin
charlieg30-Nov-18 5:04
charlieg30-Nov-18 5:04 
GeneralRe: Bell Canada - yet another rant... Pin
dandy7230-Nov-18 6:43
dandy7230-Nov-18 6:43 
GeneralHello everyone Pin
dan!sh 29-Nov-18 6:44
professional dan!sh 29-Nov-18 6:44 
GeneralRe: Hello everyone Pin
glennPattonWork329-Nov-18 7:44
professionalglennPattonWork329-Nov-18 7:44 
GeneralRe: Hello everyone Pin
OriginalGriff29-Nov-18 7:46
mveOriginalGriff29-Nov-18 7:46 
GeneralRe: Hello everyone Pin
Daniel Pfeffer29-Nov-18 8:07
professionalDaniel Pfeffer29-Nov-18 8:07 
GeneralRe: Hello everyone Pin
RickZeeland29-Nov-18 9:39
mveRickZeeland29-Nov-18 9:39 
GeneralRe: Hello everyone Pin
Richard Deeming29-Nov-18 8:06
mveRichard Deeming29-Nov-18 8:06 
GeneralRe: Hello everyone Pin
Eddy Vluggen29-Nov-18 9:23
professionalEddy Vluggen29-Nov-18 9:23 
GeneralRe: Hello everyone Pin
dan!sh 29-Nov-18 22:34
professional dan!sh 29-Nov-18 22:34 
GeneralRe: Hello everyone Pin
Eddy Vluggen30-Nov-18 0:49
professionalEddy Vluggen30-Nov-18 0:49 
PraiseRe: Hello everyone Pin
RickZeeland29-Nov-18 9:44
mveRickZeeland29-Nov-18 9:44 

General General    News News    Suggestion Suggestion    Question Question    Bug Bug    Answer Answer    Joke Joke    Praise Praise    Rant Rant    Admin Admin   

Use Ctrl+Left/Right to switch messages, Ctrl+Up/Down to switch threads, Ctrl+Shift+Left/Right to switch pages.