Click here to Skip to main content
15,891,951 members

Welcome to the Lounge

   

For discussing anything related to a software developer's life but is not for programming questions. Got a programming question?

The Lounge is rated Safe For Work. If you're about to post something inappropriate for a shared office environment, then don't post it. No ads, no abuse, and no programming questions. Trolling, (political, climate, religious or whatever) will result in your account being removed.

 
GeneralRe: Are you overwhelmed by new (software) technologies ? Pin
JohaViss6121-Dec-21 22:49
professionalJohaViss6121-Dec-21 22:49 
GeneralRe: Are you overwhelmed by new (software) technologies ? Pin
Cpichols22-Dec-21 2:11
Cpichols22-Dec-21 2:11 
GeneralRe: Are you overwhelmed by new (software) technologies ? Pin
Martin ISDN22-Dec-21 5:23
Martin ISDN22-Dec-21 5:23 
GeneralRe: Are you overwhelmed by new (software) technologies ? Pin
Slow Eddie22-Dec-21 1:47
professionalSlow Eddie22-Dec-21 1:47 
GeneralRe: Are you overwhelmed by new (software) technologies ? Pin
milo-xml22-Dec-21 2:08
professionalmilo-xml22-Dec-21 2:08 
GeneralRe: Are you overwhelmed by new (software) technologies ? Pin
MadGerbil22-Dec-21 2:10
MadGerbil22-Dec-21 2:10 
GeneralRe: Are you overwhelmed by new (software) technologies ? Pin
Matt Bond22-Dec-21 9:43
Matt Bond22-Dec-21 9:43 
GeneralPackage tracking software, some room for improvement Pin
honey the codewitch21-Dec-21 0:25
mvahoney the codewitch21-Dec-21 0:25 
This seems like an area where there could be a lot of improvement.

I was recently tracking a package by UPS, and it was expedited 2-day shipping.

They shipped out of California, and I'm two states north, in Washington.

They flew the package to Ottawa? If I recall, somewhere in Canada that wasn't BC, for some reason.

From there it wound up in one of the nearest "major" (200k+ people + airport) cities to me.

Then 2 days of nothing from UPS. That's about an hour away from me up the interstate.

I actually contacted them about that, because the only update I got was when they switched the date from "Monday" to "Tuesday" without updating anything else at all.

As a customer who paid extra to get it in 2-days and has a lot out waiting on this package, I was very unhappy with UPS. Enough to contact them.

The tracking actually made the situation worse in terms of how I felt, in this case, because of all of the above.

Some observations:

What made me frustrated was that there was not even any checking in for 2 days. I understand the weekend being what it is, but it went dark yesterday too.

What compounded that frustration was that they inexplicably flew the thing to Canada first, and then they let it sit for 2 days an hour from me without telling me why.

What they could do to improve these applications I think, is

A) Make sure to notify customers at least once a day, and try to give them news. Even if it's just a reason for a delay (inclement weather, or whatever)

B) Attach reasons to things that don't make sense on their face. Why did my package end up in Canada? Why was it sitting for two days?

B might be more difficult, but if the software on UPS employees end had fields for reasons (even dropdowns) any time they had to enter anything into the system, and they had to mark delays with reasons, it could facilitate B. I can think of some ways to do it that probably wouldn't slow down the existing workflow much if at all.

But like, this isn't the first time, or the only shipper that I've found could stand some improvement.

I mean, this actually made me lose some faith in UPS, and I'm sure that's not what they hoped for when they added package tracking features to their site.

Edit: Okay the two days was more like 1 and a half but still.
Real programmers use butterflies

GeneralRe: Package tracking software, some room for improvement Pin
Maximilien21-Dec-21 0:59
Maximilien21-Dec-21 0:59 
GeneralRe: Package tracking software, some room for improvement Pin
honey the codewitch21-Dec-21 1:04
mvahoney the codewitch21-Dec-21 1:04 
GeneralRe: Package tracking software, some room for improvement Pin
OriginalGriff21-Dec-21 1:26
mveOriginalGriff21-Dec-21 1:26 
GeneralRe: Package tracking software, some room for improvement Pin
k505421-Dec-21 1:26
mvek505421-Dec-21 1:26 
GeneralRe: Package tracking software, some room for improvement Pin
honey the codewitch21-Dec-21 2:33
mvahoney the codewitch21-Dec-21 2:33 
GeneralRe: Package tracking software, some room for improvement Pin
Vivi Chellappa21-Dec-21 1:39
professionalVivi Chellappa21-Dec-21 1:39 
GeneralRe: Package tracking software, some room for improvement Pin
englebart21-Dec-21 5:47
professionalenglebart21-Dec-21 5:47 
GeneralRe: Package tracking software, some room for improvement Pin
Ron Nicholson21-Dec-21 3:23
professionalRon Nicholson21-Dec-21 3:23 
GeneralRe: Package tracking software, some room for improvement Pin
jsc4221-Dec-21 4:10
professionaljsc4221-Dec-21 4:10 
GeneralRe: Package tracking software, some room for improvement Pin
Ron Nicholson21-Dec-21 4:36
professionalRon Nicholson21-Dec-21 4:36 
GeneralRe: Package tracking software, some room for improvement Pin
ElectronProgrammer21-Dec-21 6:34
ElectronProgrammer21-Dec-21 6:34 
GeneralRe: Package tracking software, some room for improvement Pin
Kelly Herald21-Dec-21 6:37
Kelly Herald21-Dec-21 6:37 
GeneralRe: Package tracking software, some room for improvement Pin
Matt Bond22-Dec-21 9:48
Matt Bond22-Dec-21 9:48 
GeneralRe: Package tracking software, some room for improvement Pin
Frank Malcolm22-Dec-21 14:47
Frank Malcolm22-Dec-21 14:47 
GeneralCCC - 21-12-2021 Pin
pkfox20-Dec-21 22:25
professionalpkfox20-Dec-21 22:25 
GeneralRe: CCC - 21-12-2021 Pin
OriginalGriff20-Dec-21 23:04
mveOriginalGriff20-Dec-21 23:04 
GeneralRe: CCC - 21-12-2021 - Winner Pin
pkfox20-Dec-21 23:28
professionalpkfox20-Dec-21 23:28 

General General    News News    Suggestion Suggestion    Question Question    Bug Bug    Answer Answer    Joke Joke    Praise Praise    Rant Rant    Admin Admin   

Use Ctrl+Left/Right to switch messages, Ctrl+Up/Down to switch threads, Ctrl+Shift+Left/Right to switch pages.