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GeneralRe: Why release products without accurate documentation? Pin
Kiriander1-Jun-21 23:24
Kiriander1-Jun-21 23:24 
GeneralRe: Why release products without accurate documentation? Pin
honey the codewitch2-Jun-21 3:13
mvahoney the codewitch2-Jun-21 3:13 
GeneralRe: Why release products without accurate documentation? Pin
ElectronProgrammer28-May-21 3:39
ElectronProgrammer28-May-21 3:39 
GeneralRe: Why release products without accurate documentation? Pin
honey the codewitch28-May-21 3:58
mvahoney the codewitch28-May-21 3:58 
GeneralRe: Why release products without accurate documentation? Pin
MikeTheFid28-May-21 4:47
MikeTheFid28-May-21 4:47 
GeneralRe: Why release products without accurate documentation? Pin
obeobe28-May-21 5:01
obeobe28-May-21 5:01 
GeneralRe: Why release products without accurate documentation? Pin
honey the codewitch28-May-21 5:36
mvahoney the codewitch28-May-21 5:36 
GeneralRe: Why release products without accurate documentation? Pin
willichan28-May-21 10:14
professionalwillichan28-May-21 10:14 
I have learned to avoid buying from manufacturers that don't speak my language. Getting any real help is a pain.

Several years back, I bought a batch of fanless mini-PCs from a Chinese manufacturer to run some digital display boards. (Someone else's pick, but yes, I signed off on it.) When they arrived, I couldn't do anything with them. The BIOS was not fully programmed on any of them. After almost two months of emailing and attempting to use the chat feature on their site (and a couple of international calls to their un-manned support line), I finally got a response from someone with a link to download all the BIOS files and driver files I would need to set the PCs up. It took 8 hours to download less than 20 Meg of files. I think the server must have been a PC under someone's desk with a dial-up internet connection.

I flashed the BIOS, installed Windows, installed the drivers, then set up and deployed my display boards. About one week after deployment, the video chips on all of them burned out. I opened the cases to find that there was a piece of foam (not the thermal transfer kind, more like thin packing foam) pressed between the heat sinks and the case.

I was left with fourteen PCs dead, two months wasted time and effort, and users calling me an idiot for deploying a bunch of new display boards that looked like a colorful lightning show superimposed over bug races just days after turning them on. It took a long time to live that one down and repair my reputation.

From now on, manufacturers have to have a support office in a country that speaks my language before I will buy anything from them.




Money makes the world go round ... but documentation moves the money.
GeneralRe: Why release products without accurate documentation? Pin
honey the codewitch28-May-21 10:20
mvahoney the codewitch28-May-21 10:20 
GeneralVmware message. What the hell? Pin
David De Leeuw 202126-May-21 20:42
David De Leeuw 202126-May-21 20:42 
GeneralRe: Vmware message. What the hell? Pin
Greg Utas27-May-21 1:06
mveGreg Utas27-May-21 1:06 
GeneralRe: Vmware message. What the hell? Pin
David De Leeuw 202127-May-21 1:36
David De Leeuw 202127-May-21 1:36 
GeneralLets use a gun to kill a fly? Pin
Rod Bergren26-May-21 11:49
Rod Bergren26-May-21 11:49 
GeneralRe: Lets use a gun to kill a fly? Pin
rnbergren26-May-21 11:50
rnbergren26-May-21 11:50 
GeneralRe: Lets use a gun to kill a fly? Pin
Slacker00726-May-21 12:19
professionalSlacker00726-May-21 12:19 
GeneralRe: Lets use a gun to kill a fly? Pin
Nelek26-May-21 12:34
protectorNelek26-May-21 12:34 
GeneralRe: Lets use a gun to kill a fly? Pin
willichan28-May-21 10:23
professionalwillichan28-May-21 10:23 
GeneralRe: Lets use a gun to kill a fly? Pin
theoldfool26-May-21 14:40
professionaltheoldfool26-May-21 14:40 
GeneralRe: Lets use a gun to kill a fly? Pin
Slacker00726-May-21 15:20
professionalSlacker00726-May-21 15:20 
GeneralRe: Lets use a gun to kill a fly? Pin
Greg Utas26-May-21 16:05
mveGreg Utas26-May-21 16:05 
GeneralRe: Lets use a gun to kill a fly? Pin
theoldfool26-May-21 16:38
professionaltheoldfool26-May-21 16:38 
GeneralRe: Lets use a gun to kill a fly? Pin
Wastedtalent26-May-21 23:46
professionalWastedtalent26-May-21 23:46 
GeneralRe: Lets use a gun to kill a fly? Pin
theoldfool27-May-21 1:05
professionaltheoldfool27-May-21 1:05 
GeneralRe: Lets use a gun to kill a fly? Pin
Gerry Schmitz26-May-21 20:12
mveGerry Schmitz26-May-21 20:12 
GeneralRe: Lets use a gun to kill a fly? Pin
obermd27-May-21 4:13
obermd27-May-21 4:13 

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Straw Poll

How would you describe your current job?
Fighting dragons everyday or clicking the same boxes on the same forms, day after day?
  Results   391 votes