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I found a security vulnerability with Workflow Foundation auto-generated code in my Visual Studio project. Googling was not really helpful and I need to get it fixed asap as per my company's security policy. So I call up Microsoft support number only to be told that the support for my MSDN subscription is set up in India, not US and he gives me an India toll free number. I call up that number only to be told that that number was only for product support, not Technical support. So he gives me another number to call. I call up that number and the guy says that my Contract ID is not established yet so he makes me wait for 5 minutes and says he'll send me an email with required details that I need to fill up and send them back. The email arrives after 10 minutes and says I'll have to wait another day before the Contract can be set up and I can create a support incident.
This was my first support experience with MS, anyone has any experience to share?
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I'm a white American, so I get right through to tech support. I also immediately ask for tier 3 support so I don't have to talk to a guy in India that claims to be "Larry" in Boston.
That is my experience.
".45 ACP - because shooting twice is just silly" - JSOP, 2010
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You can never have too much ammo - unless you're swimming, or on fire. - JSOP, 2010
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When you pry the gun from my cold dead hands, be careful - the barrel will be very hot. - JSOP, 2013
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John Simmons / outlaw programmer wrote: I'm a white American
You mean you have guns of all sizes and don't make it a secret? That's a sure way to get good support anywhere (banks even give you money for free!)  
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Judging from a couple of run-ins I've had with MS support, I'd say your first contact was "relatively successful" 
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Henry Skoglund wrote: I'd say your first contact was "relatively successful"
As in "you didn't get attacked by The Borg"? 
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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We are the Borg. Resistance is the voltage divided by the current.
The language is JavaScript. that of Mordor, which I will not utter here
This is Javascript. If you put big wheels and a racing stripe on a golf cart, it's still a f***ing golf cart.
"I don't know, extraterrestrial?"
"You mean like from space?"
"No, from Canada."
If software development were a circus, we would all be the clowns.
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You're not done yet. The survey comes next:
"How would you rate your experience with Microsoft support today?
1 Very Satisfied
2 Somewhat Satisfied
3 Somewhat Dissatisfied
4 Very Dissatisfied"
Peter Wasser
"The whole problem with the world is that fools and fanatics are always so certain of themselves, and wiser people so full of doubts." - Bertrand Russell
modified 24-Aug-16 9:24am.
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And they always set that up with dropdowns or radio buttons, because they know if they let you type in a number on that scale, it would always be an integer overflow.
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Ian Shlasko wrote: And they always set that up with dropdowns or radio buttons, because they know if they let you type in a number on that scale, it would always be an integer overflow underflow.
FTFY!
Edit: Whoops, that's a European scale where lower actually means less 
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Ha! See, that's how they get you. You're furious and frustrated, and you want to express your utter hatred of them, so you go to that survey and, without reading the options, SLAM the "0" on your keyboard so hard that the plastic cracks. ZERO! ZERO! ZERO!
So the contracted company providing support services designs the survey to make Zero = "Outstanding".
It's a conspiracy, I tell you! A conspiracy!
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Would that not be the shiz? A test database hooked up to an app that simulates the business that would use the database. Orders being created, unhappy Customers leaving, suppliers redfining their lead time, incorrect invoices being created, etc. The database would not allow public transactions, as that would interfer with the cordination of the test transactions, which are beautifully coreographed, but they could take a copy and then test their own transactions.
Do what thou wilt shall be the whole of the Law. - Liber AL vel Legis 1:40, Aleister Crowley
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Such a database already exists, but we just call it the live (or production) database
Real life testing until it goes wrong, in which care it's just real life
I was considering the joke icon for this one, but then I remembered this wasn't actually a joke with my last employer (and many out there)
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[nostalgia] I miss the good old days when we would program classic asp directly in the production environment. Who the hell needed a test environment? [/nostalgia]
Anything that is unrelated to elephants is irrelephant
Anonymous
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The problem with quotes on the internet is that you can never tell if they're genuine
Winston Churchill, 1944
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I'd just like a chance to prove that money can't make me happy.
Me, all the time
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Exactly, project managers never seem to budget for the time or cost of such a fallacy.
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Exactly! And syntax checking, who needs that? What could possibly go worng? 
Anything that is unrelated to elephants is irrelephant
Anonymous
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The problem with quotes on the internet is that you can never tell if they're genuine
Winston Churchill, 1944
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I'd just like a chance to prove that money can't make me happy.
Me, all the time
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I miss the good old days when we would write our code on a black screen with green letters. A typo meant that the computer crashed and you had to start over.
But even more do I miss the good old days when we would chisel our code on stone slabs and just literally punched our employers in the face with it and called it a "go-live" (in those days pronounced as "ugga bugga!")
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Yeah, but on the other hand, make the slightest mistake and it could come back and hit you in the head[^]...
Anything that is unrelated to elephants is irrelephant
Anonymous
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The problem with quotes on the internet is that you can never tell if they're genuine
Winston Churchill, 1944
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I'd just like a chance to prove that money can't make me happy.
Me, all the time
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Microsoft used to do that after their module testing : just release it and let customers find the bugs.
But this changed : they also skip the module tests now.
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Haha, yes, a prod database would be perfect, but I meant I'd want something like that public, or semi-public, i.e. registered users.
Do what thou wilt shall be the whole of the Law. - Liber AL vel Legis 1:40, Aleister Crowley
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If you created your application using the Event Sourcing pattern you could do exactly that. Since every event would be timestamped, you could replay an entire day's worth (or month's worth, or more) of actual use of your application. You could do it in real-time, or greatly accelerated to test specific components of the application.
You can see this at play on a very small scale in this video about time-travel in Redux dev tools. Since every change to application state is stored as an event, it becomes easy to debug by stepping backward or forward to view the application state at any point in time.
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Incorrect invoices being created?
That is OracleERP for you!
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And most in-house, DIY ERP systems.
Do what thou wilt shall be the whole of the Law. - Liber AL vel Legis 1:40, Aleister Crowley
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Just a personal preference, but I've come to dislike the look of this syntax. I think it's the indentation.
StudentName student2 = new StudentName
{
FirstName = "Craig",
LastName = "Playstead",
};
vs
StudentName student2 = new StudentName();
student2.FirstName = "Craig";
student2.LastName = "Playstead";
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You don't have to indent like that.
This space for rent
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