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a basic classification for the issue (e.g., documentation issue, bug, feature request)
ability to search the issue/fix database
You want to repair databases, you go for it. What a consenting database and developer do in their own cubicle is nobodies business but their own.
record who fixed the issue, and when
Nah, MP3 is a much better idea.
record who tested the fix, and when
See above again.
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Thanks I'm having a play with this - I like that I can hide the sections for projects, like the Repos since we wouldn't use them. It looks like this could be pared back to what we would want... will have to get the boss to look at it too.
Still maybe not so keen on the info not being 'in house' so to speak - the advantages of working 'in the cloud' aren't that strong for me.
EDIT - Ah! I see there is there 'Server' and the 'Services' so we can keep it in house. Are they otherwise the same?
There are some additional differences; e.g. server includes the ability to use categories (ways of grouping projects) whilst services just has the default category.
That said; unless you have a good reason, going cloud is far better (normally I'm not a preacher for SaaS as I like the ability to be able to get into the DB to do reporting/investigations/data fixes where the UI doesn't allow easy access)... You only have a small team, so running up a dedicated server for this product, managing backups, keeping on top of patching, etc will all waste a lot of time and money given you can get all of that for free. You can also integrate it with your AAD or IdP if you want extra security (e.g. to help avoid leavers retaining access to the system) though even without that, it'll probably still be more secure than your on-prem servers unless you're really on top of security.
Also - are you using source control today / if so what do you use for that; as there may be offerings that integrate better with your source control system which could better inform answers to your question.
If not - that's the more important issue than the software you use to manage work items. Again, generally I don't believe in universal rules; but there's no good justification for not using some form of source control.
It is free for 5 people, but those using licensed VS also get free access I believe. So those using VS with Azure DevOps don't count to the 5 person limit for free access. At least that is my understanding...
"Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I
You could create a “tracking” folder in your SVN where you check in a text or markdown file along with the changes. Have a standard template that you clone. Consider simple http header like format for searching via regex.
It will be committed on the same revision with the changes.
If you have your work files on an SSD this would be viable for 10,000+ commits or so (for searching)
Create project/epic/yearly sub folders to help organize if desired.
It's much more fun and sportsmanlike to omit the description...
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I am a fan of the JetBrains Tools and therefore we (3 dev's) use JetBrains YouTrack.
It's on premise, free for 10 Dev's and you can but do not have to use the complete functionality with timereporting and so on.
Additionally if you may later want that you could directly connect their tool for code reviews, the build server application for CI and the so called HUB as the main manager for logins and projects.
But as far as i know you'd get most of this also by gitLab, which i think should also be free up to a certain amount?