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No, they're not nice. I'm not sure they ever were.
By now they're all tired of our continual #$%t.
Doesn't excuse then though.
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Apple is the modern version of "we are Bell Telephone; we don't have to care"
Except that they've been like that from their very beginning. They may make good (but expensive!) products, but if you stuff up - you can either pay a ton to fix them, buy new, or walk away from the product.
Personally, where I have a choice, I prefer not to do business with such companies.
Freedom is the freedom to say that two plus two make four. If that is granted, all else follows.
-- 6079 Smith W.
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Daniel Pfeffer wrote: They may make made good (but expensive!) products
FTFY
"The only place where Success comes before Work is in the dictionary." Vidal Sassoon, 1928 - 2012
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Apple ripped my family off in 1986 because we were foolish enough to buy the ill fated Apple ][gs that apple abandoned 6 months after its release.
I haven't bought anything of theirs since because that horrible machine was the one I had to learn to code on.
Recently, I had finally budged on the issue. Tired of Microsoft's @#*! and annoyed that I have to fork my code to run on Windows even though the same code works on Apple and Linux left me with a bad taste in my mouth. So I was considering buying an Apple desktop workstation.
No longer. I will never buy an apple. Who messes with orphans? I'm pretty sure there isn't a hell, but they're somehow going there anyway.
Real programmers use butterflies
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honey the codewitch wrote: Apple ][gs that apple abandoned 6 months after its release
A few years ago (ten maybe), the company I worked in was throwing six of theses, brand new, still in closed boxes, to the recycling and I was tasked of opening the boxes to separate electronics from paper and plastics.
At the time I inquired the guy in charge, that worked there for 30 years and was the guy that bought them, why they spent sooooo much money on something just to sit in storage for years before being thrown away. He said it "Was not my decision. Just following orders from management. You can take them home for free if you want".
I wonder if what you said was the real reason!
Also remember thinking at the time, "If only I had the space for those... vintage PCs... hummmm" 
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I have a friend that would kill or die to have one in the box.
Real programmers use butterflies
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I know people like that too and was almost their victim when I told them.
One even commented that I should have gotten rid of my bed to make room to store those boxes 
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Priorities!
Real programmers use butterflies
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Had it been me, I'd have stored them anywhere, no matter what. They would not have gone to the dump.
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honey the codewitch wrote: I'm pretty sure there isn't a hell, but they're somehow going there anyway
I'm sure Steve Jobs can help find some room; by now I'm sure he's in good standing with those who run the place.
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they need to start at factory settings again. They have lost NOT ONLY their credentials but also their data.
Press F1 for help or google it.
Greetings from Germany
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he's a teenage boy. his data isn't exactly essential. the problem is the phone is a brick.
my hubby warned him against buying an apple because something like this would happen.
i can't believe they will accept an apple ID (which someone can steal) but not direct trail including bank statements and the cooperation of the company that sold the device as evidence of ownership/
Real programmers use butterflies
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Apple as we all know are complete shitheads - earlier this year my iPhone failed part way through an update and bricked itself. When I eventually got it to boot it told me my apple id was wrong ( it wasn't ) Apple said they couldn't reset it as they couldn't verify I was the owner and they wouldn't let me verify through another phone. In the end I had to wait 31 days for a password reset and buy an Android phone to tide me over. It automagically accepted the original apple id after 31 days. As soon as my contract ends I'll go SIM only until the phone dies and will never use an Apple device again. Utter control freaks and bastards.
"I didn't mention the bats - he'd see them soon enough" - Hunter S Thompson - RIP
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Send that guy all sorts of dubious messages.
Apple will notice them and unlock the phone for you.
And if they wont, the FBI or CIA will.
Or else Facebook will do it.
It's just a matter of which Big Brother's buttons you push the most.
Once it's unlocked, show them the messages were just words, point them to this thread, reset your password, profit 
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lol
Real programmers use butterflies
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This is what zero tolerance policies do in general, added to it a generous helping of hubris.
Intuit, Adobe, PayPal, Stripe, Twilio, they are all the same.
Microsoft now on the same path.
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OTOH:
1. A friend's sister passed away and left him an iPad, no password. He took it to the Apple store, showed them the death cert and they unlocked it for him. I think he had to seek management.
2. When he purchased a new one, he went through several Apple "geniuses" before he got the correct info on transferring pdf's. Like any other company, they have their share of people trained via the usual social places. He was persistent but polite.
3. Herself, who is an artist and very visual, could not handle a Windows PC but took to a MacBook. Spendy but worth it for her.
4. Apple was the first, AFAIK, to support hearing aids (via BT low energy). When I had problems, both Apple and the HA company helped and a software update followed. Took years for other smartphone and HA companies to follow.
I use Dell workstations running Linux and ESXi both running Windows VM's. The MacBook is OK but drives me nuts (short trip). I try not to hate anybody, bad for your health.
>64
If you can keep your head while those about you are losing theirs, perhaps you don't understand the situation.
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I'm not sure what the alternative is here. Have Apple make an exception and open up the phone when they have no proof of ownership?
I'm fairly sure Apple field about a million requests a day along the lines of "I forgot my password", along with "Yeah, I know it says it's [my ex-girlfriend's who I'm currently stalking / ex employer I'm looking to extort / Prime Minister of foreign nation] but honestly it's actually my phone can you please unlock it???
It sucks (And their reply is harsh, no doubt about it) but the whole thing with Apple devices is you will be locked out if you lose your password. That's the selling point. That's the reason I only buy Apple. If my phone is stolen I know it's dead and buried, as opposed to an Android phone that'll be cracked open like an egg. On top of that they offer free iCloud storage so at least you can get your data from the phone if you brick it
Having said that, there are still options to jailbreak even on iOS 15.0.1. Any of the dodgy phone repair places should be able to do it for a small charge.
cheers
Chris Maunder
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They have proof of ownership. The invoice, plus the original selling company was willing to work with us, and presumably apple to sort this out. APPLE REFUSED.
They won't accept the receipt of purchase. They won't even talk to to selling company, and now they won't talk to us.
What's the alternative?
1. Call the cops if you actually believe a theft took place. Otherwise you're not helping anyone get their equipment back. If apple had done that, we'd be sorted out right now.
2. Accept proof of purchase from people
3. Don't be a dick.
This is common sense. Apple has no common sense.
Real programmers use butterflies
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Just curious... what does the fact that this illiterate (your description) guy who 1) writes his passwords on a piece of paper, 2) forgets his password, 3) loses the paper and 4) doesn't use the biometrics available in all recent iPhones has a brother and is an orphan have to do with anything?
Or are you simply playing the sympathy card?
I gotta say, I agree with Mr. Maunder. I personally choose Apple phones specifically for this reason. I value the data on my devices. I protect it and I don't expect manufacturers to circumvent security just because someone can produce a "receipt".
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Whatever, man. You think it's okay for a company to treat people who buy its products like criminals because they don't remember a god damned icloud username from a year ago, no wonder you like apple.
i will never understand why people think it's okay for companies to treat their customers like crap.
adding: I immediately think far less of someone who uses the phrase "Sympathy card"
Real programmers use butterflies
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I value data security. PERIOD. FULL STOP.
If Apple caves for your poor orphaned, illiterate brothers who's to say they won't also cave to a couple guys who steal my phone, doctor up a "receipt" and babble to Apple store employees?
Honestly, the world has more of the latter than the former - why should the 100's of millions of iPhone users have to give up their security?
I'd argue that Apple is treating their customers correctly - by protecting their data security.
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Apple IDs can be stolen.
The type of financial documentation of the purchase which we were willing to provide, along with the cooperation of the company who sold the phone can't be stolen.
If this was about protecting anything, the kid would have his phone back.
If it was about recovering equipment for someone Apple should have called the cops while the kid was at the apple store.
They aren't interested in protecting customers or they'd do things that make sense to that end.
Real programmers use butterflies
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We obviously have very different opinions about what all can be stolen / forged as well as how that applies to data security.
Agree to disagree?
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Let's do that.
Real programmers use butterflies
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