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I have a BT Home Hub 6 (as you may have guessed from the subject line). It keeps dropping off line. I had a couple of engineers (sent by BT) come round. They used the Ethernet port on the router to see diagnostic information. They confirmed that there was a problem and that it was not caused by anything on my side of the system but was external (i.e. on BT's side). Does anyone know what the commands they used were and / or how to access the diagnostic features, as it would be very useful. The documented Admin pages available from the router for normal users are, to put in mildly, somewhat underwhelming.
They used the Ethernet port on the router to see diagnostic information.
Does anyone know what the commands they used were and / or how to access the diagnostic features, as it would be very useful.
How much did you see? Did they telnet in or do it via a web page?
Unfortunately, I couldn't see what they were doing - they had some hand-held devices, somewhat bigger than a smart phone; a bit like those awful touch screen things that delivery drivers make you sign your name with a finger.
There isn't any commands, the diagnostic test is just for show.
What they are really doing is assessing you as a person. They are trying to identify how much of a PITA you might be and will ultimately weigh up the cost of dealing with your support calls vs the cost of just replacing your line...