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When I first switched to broadband, I initially forgot to cancel the old dial-up service. I called a month later, and was told that because I hadn't used it at all the previous month, they would waive their normal termination fee (roughly £11).
I left the Direct Debit mandate in place for another six weeks, just in case, and then cancelled it.
Three years later, I received a stern warning letter from them: your bank has told us that you've cancelled the Direct Debit; fill out and return this form to set up a new one immediately, or your account will be terminated.
When I called them - and managed to bluff my way though the security questions that I no longer had the answers to! - I was told it was because I owed them the termination fee. 
It took a good 30 minutes of arguing, escalating the call, and arguing again before they accepted that they'd previously told me I didn't have to pay it, and that they hadn't tried to take it within any reasonable time-frame. Eventually, they grudgingly told me (again!) that I wouldn't have to pay it.
The ISP is still going, although it's changed hands several times since. As far as I know, they haven't tried to take that £11 again since. 
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
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 Hassles!! On the related note, I did go through another incident.
Here what happened was, I submitted a hand-written cancellation application directly to their customer care office. (They could have easily made the cancellation procedure online but they didn't. This was one cheap trick they used to do, I postponed this application for months just because I had to walk up to their office, write it on a paper an stand in queue to submit it)
I submitted it anyway. Days after I got a call from a "manager" he said he would give me 2 months of *Completely free* usage without tagging any conditions or hidden charge.
He said he would call me by the end of 2nd month and then we could decide if it's okay to proceed or not. I told him very clear, "Okay, but do not trust that I'd continue this after two months, I'm just giving it a try".
During this two months , I again had connectivity problems(that's the original reason for cancellation)
So at the end of two months I had no wish to proceed. As I had already submitted the cancellation form, I just left as it is.
Guess what? that *Manager* sucker who called me 2 months back, never turned up and I had no reference to the agreements. After months, I got a warning call saying that I have 3 months of FULL UNPAID bill.
I did upset me, Now they say, At the end of two months free trial, It's me who should be walking to the customer care again and do the hand-written application for cancellation again.  I have to travel miles for this.
I told the executive clear "See I applied for the cancellation several months back, it's your stupid so called manager who offered me 2 months free trial, After two months it's YOU who should have called and asked with me, if I'm satisfied with the service or not".
This fight went on and on and on , then it became 14th month and they were showing a total of 7 months unpaid bill ridiculously. When I threw the cables off the window right after the trail ended.
The funniest part of this episode is , Some guys kept calling in a very official tone, says "Mr Vunic, an official forgery case have been filed by VendorX, You have cheated the company by not paying this much bill amount, you are supposed to appear for Delhi High court trial" which is thousands of miles away. 
75% of the people who gets this type of threat calls, believe it is true and they end up paying the bill in a hurry. As getting into legal scuffles turns out to be such a expensive affair in India. The advocate would rip more money than the suer himself.
lol. This went on for 4 years. They called once every 6 months and threatened with law suit. I turned a bit abusive till they stopped this stupid routine.
Starting to think people post kid pics in their profiles because that was the last time they were cute - Jeremy.
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Threaten to cancel all 3 unless they waive the notice period for the other two. That may work. If not, just suck up and pay. Don't waste hours over sums of money that are not going to impact you seriously.
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Correct. Waste of time.
And did you , this happens here with Reliance Communications. Please check my reply to Richard Deeming.
"The funniest part of this episode is , Some guys kept calling in a very official tone, says "Mr Vunic, an official forgery case have been filed by VendorX, You have cheated the company by not paying this much bill amount, you are supposed to appear for Delhi High court trial tomorrow at 11:00 am" which is thousands of miles away.
75% of the people who gets this type of threat calls, believe it is true and they end up paying the bill in a hurry. As getting into legal scuffles turns out to be such a expensive affair in India. The advocate would rip more money than the suer himself."
Starting to think people post kid pics in their profiles because that was the last time they were cute - Jeremy.
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It's completely fair of them to charge you and not waive the fee. You agreed to it. Your problem that you didn't use the availability. Now, that doesn't mean it was compassionate or nice. But as far as your "loyalty" goes, well how does that count when you're canceling the lines? You're now a "disloyal" customer.
#SupportHeForShe
Government can give you nothing but what it takes from somebody else. A government big enough to give you everything you want is big enough to take everything you've got, including your freedom.-Ezra Taft Benson
You must accept 1 of 2 basic premises: Either we are alone in the universe or we are not alone. Either way, the implications are staggering!-Wernher von Braun
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Damn! this is denting my resoluteness on this issue Anyway I'd pretend to be tough. lol
The waiver I'm asking for is like 0.0001% of the total amount I've paid them so far.
I'm trying to retain 1 line from them to continue being a "loyal" customer. 
Starting to think people post kid pics in their profiles because that was the last time they were cute - Jeremy.
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Good luck. It never hurts to ask and try. They may just be generous.
#SupportHeForShe
Government can give you nothing but what it takes from somebody else. A government big enough to give you everything you want is big enough to take everything you've got, including your freedom.-Ezra Taft Benson
You must accept 1 of 2 basic premises: Either we are alone in the universe or we are not alone. Either way, the implications are staggering!-Wernher von Braun
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What we have finally settled on :
1. All pending bills waived for the line I'm cancelling.
2. 75% discount on any line that I'm retaining.
So, I cancelled 1 line & retained two lines. After a lengthy conversation, I was able to get this.
I'm happy but I really dislike spending this much time with these executives.
Starting to think people post kid pics in their profiles because that was the last time they were cute - Jeremy Falcon.
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Good for you. Everyone's happy then... 
#SupportHeForShe
Government can give you nothing but what it takes from somebody else. A government big enough to give you everything you want is big enough to take everything you've got, including your freedom.-Ezra Taft Benson
You must accept 1 of 2 basic premises: Either we are alone in the universe or we are not alone. Either way, the implications are staggering!-Wernher von Braun
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So I had this dream last night that Microsoft replaced the BSOD with a very dramatic animation of all your data going down a drain, like looking down a tornado funnel.
Where in the world did that come from???
Marc
Latest Article - Create a Dockerized Python Fiddle Web App
Learning to code with python is like learning to swim with those little arm floaties. It gives you undeserved confidence and will eventually drown you. - DangerBunny
Artificial intelligence is the only remedy for natural stupidity. - CDP1802
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This could also come close to reality. Take your laptop and throw it in a tornado while it is on. It might BSOD
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Marc Clifton wrote: Where in the world did that come from???
Spicy food for dinner that night?
Sin tack
the any key okay
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What you had for dinner.
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Have you been using Edge?
"the debugger doesn't tell me anything because this code compiles just fine" - random QA comment
"Facebook is where you tell lies to your friends. Twitter is where you tell the truth to strangers." - chriselst
"I don't drink any more... then again, I don't drink any less." - Mike Mullikins uncle
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Interesting to say the least. Or put another way:
I find myself intrigued, and wish to subscribe to your newsletter.
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One of your backups failed!
Never underestimate the power of human stupidity
RAH
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This message has been flagged as potential spam and is awaiting moderation
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Hi,
Can you recommend any good IT asset management web application? At the moment we do not have any formal way to monitor all the equipments purchased like servers, firewall, cables, MacBook, etc.
We are looking for an application where we can easily feed in all the equipments we have along with serial number, year they were purchased and if there are any issues and similarly for software licences, to monitor when we need to renew it, log in details of solution providers etc.
Thanks
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Sharepoint list (or Excel file on Office365 or Google docs spreadsheet)
[This is a simple problem domain - any third party application will just increase complexity IMO]
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BeLarc and SiSoft Sandra may be useful for some of this.
If you want something more manual, try Network Notepad.
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I'm not convinced he's after an automated data retrieval process; it sounded to me like he's more interested in an inventory system/asset management solution. These are completely separate problem domains, and good products that do both are few and far in-between.
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I agree on all counts. However, besides Excel, I've never seen a great asset tracking tool. These however will give you serial numbers and service tags of software, so I figured it might be a good starting point.
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cp-andy wrote: easily feed in all
That's not going to be easy - they, almost invariably, will have to be entered manually. Then verified.
Other than that, whether you use a spreadsheet, database, or some commercial package, the works really going to be managing a list.
On the bright side, once the list is created, managing it (by keeping it up to date) is far less of a burden - especially if always done in a very timely manner.
| Ravings en masse^ |
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| "The difference between genius and stupidity is that genius has its limits." - Albert Einstein | | "If you are searching for perfection in others, then you seek disappointment. If you are seek perfection in yourself, then you will find failure." - Balboos HaGadol Mar 2010 |
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