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Yesterday, while playing support rep roulette, I learned:
"I thank you very much for trying to help me, maybe we should contact the next level of support."
instead of
"Listen you stupid elephant, let me talk to someone with an IQ higher than their age!"
We are up and running. 
Actually, the rep spoke very good English, was knowledgeable and was trying very hard to help, just ran out of scripts. I did thank her and her boss.
If you can keep your head while those about you are losing theirs, perhaps you don't understand the situation.
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Yeah, its especially nice when you know more about the app you're getting support on than the vendor who wrote the damn thing.
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It may be more productive but much less satisfying. I did phone support for a while in the early 90's, one of the most under appreciated jobs it is possible to have.
I think I read it in Heinlein's Stranger in a Strange Land "I always answer the phone as it may be an opportunity to be rude to someone" I like that sentiment.
Never underestimate the power of human stupidity
RAH
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and it can't end soon enough.
Start the day, a nice work-remote day.
My main box makes rhythmic whining sound and won't boot.
Since I have to restart a remote server before 5:00 AM (local time), I rush off to living room and connect through PC/TV Combo to RDT into the server.
Going through the usual, instead of taking a few seconds after I shut down the running applications, Windows Server decides to spend five minutes "loading configuration" - ? ? ? ? .
Nervousness intensifies. At last, it does finally stop, bu not until stress levels of are quite high: that server controls much of the companies infrastructure.
It was, however, all done before 6:00.
Now, the desktop that whines. I pulled the plug and made coffee. Ate a fortune cookie. Ate a Trader Joe's Dunker, and went back to the box. On my mind, the recent spate of thunder storms and several brief blackouts. Two surge protectors in series and a UPS aren't enough?
Side cover removed. Wires jiggled. Reconnect power.
It Boots! I'm a bit afraid to turn it off, but I think it's a very good time to either image the drive, or clone it. But first, grab off all the latest data since there's always the chance it may not boot, again, and stay that way.
Stressful mornings are not only unpleasant, they're exhausting.
| Ravings en masse^ |
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| "The difference between genius and stupidity is that genius has its limits." - Albert Einstein | | "If you are searching for perfection in others, then you seek disappointment. If you are seek perfection in yourself, then you will find failure." - Balboos HaGadol Mar 2010 |
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Probably good to have something to liven up your Friday - it's the one day of the week when I pray for a little chaos, otherwise the afternoon just draaaaaaaagggggggggggggggssssssssssssssss.
98.4% of statistics are made up on the spot.
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So far, I'm coping the entire D: drive to an external drive - which never happens fast enough.
Meanwhile I searched through my stuff, and I'm at least a third generation pack-rat, and found a spare 1TB WD Green - unused if I recall, in a place I forgot I even had. Although slow, it does offer me the opportunity to clone C:, so I'll likely do so.
However - although I agree it's good to have things liven up one's day - that can be done without causing excessive stress. Now, I'll be juggling the backup of one system and trying to (at least appear to be) working - so I'll be going between rooms for hours. Wherever I go I'll have the other on my mind.
And my alert levels will start to drift; I've been working for nearly four hours, already, and it's only a quarter after nine.
| Ravings en masse^ |
|---|
| "The difference between genius and stupidity is that genius has its limits." - Albert Einstein | | "If you are searching for perfection in others, then you seek disappointment. If you are seek perfection in yourself, then you will find failure." - Balboos HaGadol Mar 2010 |
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Well, yes, there's enjoyable chaos and there's chaos that's a complete pain down-under.
Fingers crossed that it all gets sorted.
98.4% of statistics are made up on the spot.
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You neglected to bury a dead chicken in the back yard. 
(Backed up hard drives never fail)
If you can keep your head while those about you are losing theirs, perhaps you don't understand the situation.
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theoldfool wrote: Backed up hard drives never fail
Believe me, they do, and at the worst possible moment.  Nevertheless, I'd rather pay a bit of extra money to the disk drive manufacturers than a lot of extra money to the cardiologist... 
Freedom is the freedom to say that two plus two make four. If that is granted, all else follows.
-- 6079 Smith W.
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W∴ Balboos wrote: Stressful mornings are not only unpleasant, they're exhausting.
Actually, I think the fortune cookie and Dunker is what caused the exhaustion, and probably added to the physical stress as well. 
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I don't understand.
A bite of a Dunker, between sips of coffee, makes (for a little while) all right in the world.
Maybe something wrong with the fortune cookie?
| Ravings en masse^ |
|---|
| "The difference between genius and stupidity is that genius has its limits." - Albert Einstein | | "If you are searching for perfection in others, then you seek disappointment. If you are seek perfection in yourself, then you will find failure." - Balboos HaGadol Mar 2010 |
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Yanny vs Laurel [^]
Starting to think people post kid pics in their profiles because that was the last time they were cute - Jeremy Falcon.
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Definitely Laurel ... I can't imagine how is it possible to hear something else ...
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Oh that explain the Laurel / Yanny thing I been hearing about. At the pitch of the original I hear Laurel as the pitch increases Yanny, I have more pronounced low end hearing.
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Sounds to me like "Bacon, bacon, bacon" 
Bastard Programmer from Hell 
If you can't read my code, try converting it here[^]
"If you just follow the bacon Eddy, wherever it leads you, then you won't have to think about politics." -- Some Bell.
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Hungry?
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It's "brain needle".
(You'll understand the above, eventually.)
(And it is actually "laurel", said by an opera singer for the website.)
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GenJerDan wrote: It's "brain needle".
I assume you meant to write "green storm"? 
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
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That's a bit weird. The first time it played I heard "Yorel", now I can "pick" which one I want to hear. That's confusing - it's two sounds at the same time for me.
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
AntiTwitter: @DalekDave is now a follower!
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Exactly. Also, it's annoying.
I am not the one who knocks. I never knock.
In fact, I hate knocking.
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Yes - especially as the "yanny" sounds rather like someone overclocked Stephen Hawking. 
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
AntiTwitter: @DalekDave is now a follower!
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There is an annoying comedy movie in India. Yanny sounds like a dumb(literally) character from the same movie. Arghh.
I am not the one who knocks. I never knock.
In fact, I hate knocking.
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Oh no - not here, too.
You should at least have posted that to the SoapBox.
| Ravings en masse^ |
|---|
| "The difference between genius and stupidity is that genius has its limits." - Albert Einstein | | "If you are searching for perfection in others, then you seek disappointment. If you are seek perfection in yourself, then you will find failure." - Balboos HaGadol Mar 2010 |
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The real question is, what do you hear when you play it backwards?
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