|
You missed some options:
6. The bug only affects a small number of users (or has only been reported by a small number of users), and isn't deemed critical enough to divert resources away from more pressing issues.
7. The bug only affects a small number of users, and fixing it would break something else for a large number of users.
8. The bug cannot be reproduced based on the information provided in the bug report.
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
|
|
|
|
|
Unfortunately I disagree with that "numerology" position! You're poisoned with "facebook".
If most people wants to drink cocktail on the beach, IT IS NOT a rule for government. If most people wants "big red button", it is not what you should do!
"Importance" of bug is a subject for professional evaluation. "Password leaking" is MUCH MORE important than spell error, but how many people reports "my password is leaked"?? Here the point!
Related your items:
#6: OK, at some moment it's not critical. But I never believe bug cannot be fixed for months!! If your team in a permanent deadline, you do it wrong way. If you create new bug, not fixing "old bug", you do it wrong. Time also matters! If you don't fix it for months, do you think I'll suffer? I'll choice ANOTHER PRODUCT and your company fails. THIS is what you should think when looking at age of bug/feature.
#7: it's not an excuse, it's BUG OF ARCHITECTURE. If you break code by fixing bug, fix another code too - it's just dependency! No spaghetti code!
#8: Nice excuse, but not. Mostly people report about real bug and I cannot believe you cannot reproduce if you investigate properly.
My #9: NEVER HIDE INFO from user! Nobody need your idiotic "something went wrong" - gimme exact line and exact reason for failure - believe me, it will lead to fix way faster, than "bug reports" nobody send thru clumsy "register first, please" forms.
And we should not forget about features: they are not bugs, but also not done for years! And it's also task of developer/manager to evaluate it not by "likes", but by "professional opinion". If you do something 99% of the time for 3 clicks, IT MUST be redesigned to do it in one click! "Usability" - not many people understand its importance.
|
|
|
|
|
Thornik wrote: Mostly people report about real bug and I cannot believe you cannot reproduce if you investigate properly.
You've obviously never seen real bug reports! 
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
|
|
|
|
|
Do you understand meaning of 'investigate'?
|
|
|
|
|
Have you ever seen a real bug report?
Imagine a million developers reporting bugs like "The wibbly-thingamajig sometimes wobbles, with no obvious pattern; fix it now!!!1!". How much time will you spend "investigating" each report?
Sure, you might send a canned response asking for more information and a minimal reproduction of the problem. But 90% of the users won't bother responding; and of those that do, another 5% won't provide any of the information you asked for.
And then, when you close 95% of the tickets as "can't reproduce", the developers who submitted the reports will start claiming that you're "too lazy" to fix the problem, or suggesting that you're "incompetent".
TLDR: If you want a bug fixed, submit the kind of bug report you'd like to receive on one of your own products.
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
|
|
|
|
|
Of course you CANNOT expect "professional" report from a casual user! But it's your responsibility to create proper window/dialog to fetch necessary info. And under investigation I mean attentive dialog with user to discover all details. Most lazy monkeys in support DO NOT do it, skipping report as "unreproduceable". I never believe user was so care to make report, but decline to provide other details!
A lot of programs suffer from the same idiotically stupid function: error reporting. Instead of doing that in one click, they just make link in "Help" menu, which leads to... "please register on our site to report a problem"!!! F**! I wanna kill every moron who makes such "reporting engine"! Stupid a$$$h*** specially follow hard way to reduce bug reports. Every "register" step is a reason to stop that sh***ty procedure at all.
User is the same as he born, you cannot blame him. If you cannot get proper info, it's your fault. Got too stupid reports? Think what YOU didn't do to make 'em better.
|
|
|
|
|
No time to fix, "we need more featuuuuures!" )) Typical indian development.
|
|
|
|
|
I want to try handling my E-Mail via my Android.
- What do I need to know before I start ?
- What questions should I ask ?
- To whom should I ask them ?
Advice, direction, and suggestions are welcome from all, particularly those who have made mistakes in this arena, and who corrected those mistakes.
|
|
|
|
|
Google.
«... thank the gods that they have made you superior to those events which they have not placed within your own control, rendered you accountable for that only which is within you own control For what, then, have they made you responsible? For that which is alone in your own power—a right use of things as they appear.» Discourses of Epictetus Book I:12
|
|
|
|
|
BillWoodruff wrote: Google
When I want to chase wild geese, I'll ask Google for a list of SEO Link Competitions
|
|
|
|
|
|
What are you actually trying to achieve?
What do you mean by "handling"? Reading? Writing? Archive? Something else?
I use Android and PC, and I will read and write emails on both - but mostly I use PC because can set rules in Live Mail / Outlook which help me to organise things better. For example, I have a rule which immediately deletes all emails from a .RU domain (After I got a flood of spam about ten or fifteen years ago). I also have a rule which deletes anything from SAK so I don't get wound up by "my answer is much better, you should see that" messages. I can divert customer emails to one inbox, and CP ones to another. I haven't found a way to do that with Android email apps.
It also means that only one PC package removes emails from the server - the others just view them - so that I have a master copy which I can archive regularly and which gets backed up.
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
AntiTwitter: @DalekDave is now a follower!
|
|
|
|
|
OriginalGriff wrote: What are you actually trying to achieve
Ninety Five Percent of my E-Mail can wait. Frequently it can wait a long time; i.e., more than a day.
It's that five percent where the guy is actually willing to contact me like a real human and speak to me (i.e., two living speaking humans in a spoken voice conversation) which I want to be able to respond via E-Mail promptly.
.
.
OriginalGriff wrote: What do you mean by "handling"? Reading? Writing? Archive? Something else
Basically: Read / Respond / Attachment
|
|
|
|
|
Any of the apps in this list good enough?
https://play.google.com/store/search?q=email&c=apps&hl=en
Or do you want to make your own app and look for the e-mail API?
throughout my life, my two greatest assets have been mental stability and being, like, really smart.
modified 20-Oct-19 21:02pm.
|
|
|
|
|
DUH !!!
Some things are so obvious that they can embarrass you ! I should examine those in depth.
If you have advice and counsel on any of them, please read on...
What I'm doing is using RoundCube on my host.
My spam control uses a specific E-Mail address for a specific company; e.g.,,,,
- Electric-Utility-01@MyDomain.com
- Water-Utility-01@MyDomain.com
- Cellphone-01@MyDomain.com
- CarPayment@MyDomain.com
Each of those is actually a forwarder to another mailbox.
Roundcube has a neat feature that will place that E-Mail address in the "From:" field should I ever need to respond to them.
That's what I would like to emulate on my Android
|
|
|
|
|
If you are on those who have hundreds of folders and rules set up on the mail, GMail app (which I use for multiple mail accounts) might appear lesser on features to you. It will also be tough to navigate.
Don't fall for Inbox by Google. I find it dreadful. It tries to figure out mail contents and arranges them in some weird way which I, for one, just could not understand.
"It is easy to decipher extraterrestrial signals after deciphering Javascript and VB6 themselves.", ISanti[ ^]
|
|
|
|
|
lw@zi wrote: If you are on those who have hundreds of folders and rules set up on the mail
I'm guessing I have about 80 or 90
|
|
|
|
|
I don't know if you would like GMail app then. There are other apps you can of course use. MS apps for android (including their launcher) are really nice if you want to give it a go.
|
|
|
|
|
> Advice, direction, and suggestions are welcome from all, particularly those who have made mistakes in this arena
straight forward, just follow the prompts - check your original PC setup instructions on the server name details.
Decide if you want to also read email on a PC (IMAP) or on the phone only (POP - so you don't blow your quota.)
> and who corrected those mistakes
Yup I corrected the mistake: I don't do email on the phone any more. Tiny text, old eyes ....
(for the rare occasion I'm checking for something important web mail suffices.)
|
|
|
|
|
I used to have my personal account (own my own domain email etc....) go into my gmail account and just use the gmail app on the android phone. Worked awesomely. Had it remove messages from the server and stay in Gmail. Just went to the mail.google.com site or opened gmail on the phone everything stayed sync'd. It just works.
About 3 months ago decide I wanted to try divorcing myself and my domain slowly away from google. Still keep my gmail account. but wanted my domain to be itself. so setup a new mail client on phone to get emails. I can respond from there. Also, on my laptop I have the thunderbird email client and that is the primary place I respond to emails from. Organize them there. Put in folders setup responses etc.....
So I can respond from my phone if I need to. Or I can wait and do a more thoughtful response from my computer later. IT works.
Big #1 draw back to current setup. Calendar integration. I have yet to find a decent calendar that will put it on my phone(where it has to be. I run off my phones calendar) and I can deal with the events and stuff from my laptop in the email client and it integrates. So Gmail is a much better suggestion for things like that.
Your mileage may vary. Enjoy.
To err is human to really mess up you need a computer
|
|
|
|
|
It is 10:51 am. I'm waiting for Visual Studio to install an upgrade so I got up to look out the window. Below there are couple of crap-apple trees in full blossom. The little white flower petals and leaves are vibrating against the wind. As each wind gust push against the tree, it sheds more of the petals and they fall to the pavement like snowflakes blanketing the road below. As the wind blow on them, they create several small whirlwind and as the cars drove by causing them to spawn several more. I think to myself, everything works as they are without any consciousness acting on them because evolution programmed them that way long ago and evolution still programming them tirelessly, days after days, years after years and millennia after millennia . Nature is perfect in every way that we are trying to copy from, but it is not yet finished with what it is trying to do. But it is doing for the mere of just keep doing, no purpose, no reward, no glory and most of all no conscious and yet it does it so well.
As I watched the cycle each year, it expenses so much energy to produce millions little petals only to shed them all off in only couple of days later. It is putting all this effort in the hope of just a chance of producing a single offspring. It will be all worth it for a chance to have its genetic carried over to the next generation. I wondered to myself as all life have the same purpose. As we go our through life walking zombie every day not realized what our purpose really is. Perhaps there is no purpose at all. Perhaps that is what the universe is all about; it is made from nothing and so it will ends with nothingness. And all things happen in between have no meaning, except that we live for the sake of living and we care for the current existence.
|
|
|
|
|
Leng Vang wrote: It is 10:51 am. I'm waiting for Visual Studio to install an upgrade
I thought this was going to be a joke[*], and was waiting for you to come full circle and mention something about a broken VS upgrade. Still waiting for the punch line however.
[*] Like that Dear Abby one about the guy who found out his girlfriend was cheating on him, so he went back to his car to drive away, but it refused to start...then the answer turned all car-guy mode, checking the battery cables, the ignition, the starter...
|
|
|
|
|
What if C-A-T really spelled "dog"?
|
|
|
|
|
Leng Vang wrote: couple of crap-apple trees
Is that something like a crab apple[^], but worse? Or are they just not very good trees? 
"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer
|
|
|
|
|
Leng Vang wrote: As we go our through life walking zombie every day not realized what our purpose really is. Perhaps there is no purpose at all.
Not everybody does this. Some know their purpose. 
"One man's wage rise is another man's price increase." - Harold Wilson
"Fireproof doesn't mean the fire will never come. It means when the fire comes that you will be able to withstand it." - Michael Simmons
"You can easily judge the character of a man by how he treats those who can do nothing for him." - James D. Miles
|
|
|
|
General 
News 
Suggestion 
Question 
Bug 
Answer 
Joke 
Praise 
Rant 
Admin 
Submit an article or tip
