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Survey Results

Do you expect users to read the instructions when using your apps?

Survey period: 15 Aug 2022 to 22 Aug 2022

Yes. If they don't read the docs they will have no chance of using the software92.11
Yes, because they know our docs will help them be more productive102.34
Yes, eventually, when they get stuck trying to do something tricky8319.44
Probably, at least when first starting4911.48
Probably not13732.08
No. I never believe anyone actually reads our docs9923.19
No, because we don't provide docs. Our software is intuitive enough235.39
I don't write user-facing code173.98

GeneralManuals are useless Pin
Behzad Sedighzadeh19-Aug-22 18:48
MemberBehzad Sedighzadeh19-Aug-22 18:48 
Generalnot all documentation is instructions, or something Pin
maze317-Aug-22 3:53
professionalmaze317-Aug-22 3:53 
GeneralMissing choice: "other" Pin
Graeme_Grant16-Aug-22 17:57
professionalGraeme_Grant16-Aug-22 17:57 
GeneralRe: Missing choice: "other" Pin
trønderen17-Aug-22 7:06
Membertrønderen17-Aug-22 7:06 
GeneralRe: Missing choice: "other" Pin
PIEBALDconsult17-Aug-22 18:28
professionalPIEBALDconsult17-Aug-22 18:28 
GeneralSuperior Documentation Pin
Matt Bond16-Aug-22 12:15
MemberMatt Bond16-Aug-22 12:15 
The program I work on used to have superior documentation. Developers and Support would use it all the time to look things up. However, when we were bought by a Fortune 500 company, the person that maintained the documentation left. It hasn't been updated since (7 years now). Fortunately, they were only having us create new things and not messing with the old stuff, so the 7 year old documentation is still current enough. I still use it to look up things every now and then.

Of course, the people in Support are all new at this point except for 1, who is way past retirement age. She can still run loops around everyone else in Support because she knows that documentation inside out and the others aren't even sure what documentation is.
Keep all things as simple as possible, but no simpler. -said someone, somewhere

GeneralMy boss wants me to write documentation... Pin
PIEBALDconsult16-Aug-22 9:54
professionalPIEBALDconsult16-Aug-22 9:54 
GeneralI can't even get them to read the bloody error messages Pin
Gary Wheeler16-Aug-22 4:22
MemberGary Wheeler16-Aug-22 4:22 
GeneralRe: I can't even get them to read the bloody error messages Pin
Member 1344462716-Aug-22 22:41
MemberMember 1344462716-Aug-22 22:41 
GeneralRe: I can't even get them to read the bloody error messages Pin
Gary Wheeler17-Aug-22 2:50
MemberGary Wheeler17-Aug-22 2:50 
GeneralRe: I can't even get them to read the bloody error messages Pin
trønderen17-Aug-22 7:36
Membertrønderen17-Aug-22 7:36 
GeneralRe: I can't even get them to read the bloody error messages Pin
Sander Rossel22-Sep-22 22:31
professionalSander Rossel22-Sep-22 22:31 
GeneralRe: I can't even get them to read the bloody error messages Pin
Gary Wheeler23-Sep-22 2:26
MemberGary Wheeler23-Sep-22 2:26 
GeneralProvide user Training Pin
Jacquers15-Aug-22 21:53
MemberJacquers15-Aug-22 21:53 
GeneralPrinted 3x Pin
Gaston Verelst15-Aug-22 21:19
MemberGaston Verelst15-Aug-22 21:19 
GeneralMissing choice: "What instructions?" Pin
Marc Clifton15-Aug-22 3:51
mvaMarc Clifton15-Aug-22 3:51 
GeneralTL;DR Pin
Ron Anders15-Aug-22 2:55
MemberRon Anders15-Aug-22 2:55 
GeneralDoc Never Read Pin
SpearFL15-Aug-22 2:19
MemberSpearFL15-Aug-22 2:19 
GeneralI used to ... Pin
Kornfeld Eliyahu Peter15-Aug-22 1:25
professionalKornfeld Eliyahu Peter15-Aug-22 1:25 
GeneralTried it once... Pin
Sander Rossel14-Aug-22 22:55
professionalSander Rossel14-Aug-22 22:55 
GeneralRe: Tried it once... Pin
trønderen15-Aug-22 13:09
Membertrønderen15-Aug-22 13:09 
GeneralRe: Tried it once... Pin
Sander Rossel15-Aug-22 22:12
professionalSander Rossel15-Aug-22 22:12 
GeneralRe: Tried it once... Pin
Memtha21-Sep-22 15:55
MemberMemtha21-Sep-22 15:55 
GeneralWhen you get a "Help!" request, you know. You know. Pin
OriginalGriff14-Aug-22 20:06
mveOriginalGriff14-Aug-22 20:06 
GeneralRe: When you get a "Help!" request, you know. You know. Pin
Fueled By Decaff15-Aug-22 0:31
MemberFueled By Decaff15-Aug-22 0:31 

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