A combination of the above choices, depending on the situation. Small issues I sort out myself. Some settings are managed by domain / network admins, so they have to change them. E.g. if a laptop has to be formatted and the OS reinstalled. I had to replace the battery myself on my laptop a while back, which I'm able to do. For bigger HW and some SW issues they send out a technician (I'm at a remote branch, not the main office where the IT dept. is).
My situation is similar. For my laptop, I'm IT Support; the company thinks my laptop has 8GB of RAM, in reality I've upgraded to 32 (minimum requirements include Outlook, Teams, Skype open, plus my development work requires Visual Studio, Excel, PowerPoint and occasionally Access all open simultaneously as well). A couple of network locations are set up so I can grant permissions to users who need them, but typically if it's beyond the reach of my home network, I have to get IT support involved.
Worst case (which hasn't happened yet), I'll ask my son (graduated this year with a Networking/Computer Security degree) or daughter (also a grad this year, in Computer Science) for assistance. So far, though, the advice/assistance has flowed the other way; age & treachery still triumphs over youth & skill!
Please don't repost if your question does not appear immediately: both of these went to moderation and required a human being to review them for publication. In order to prevent you being kicked off as a spammer, both had to be accepted, and then I have to clean up the spares. Have a little patience, please!
I've deletes the other version.
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I do my own IT support mostly because I have experience in doing that, so I happen to be faster than the overburdened ICT office (and get to have offered coffees from them for having saved them some work).
GCS d--(d+) s-/++ a C++++ U+++ P- L+@ E-- W++ N+ o+ K- w+++ O? M-- V? PS+ PE- Y+ PGP t+ 5? X R+++ tv-- b+(+++) DI+++ D++ G e++ h--- r+++ y+++* Weapons extension: ma- k++ F+2 X
As a retired software developer and now full-time rancher, it is left to me to provide IT support for the ranch, my wife and the ranch hands (aka, my children). My wife and children take a "toaster" approach to IT: it is just supposed to work when you press the button.
My wife, who before becoming a rancher, could code in FORTRAN. But that background does not leave her ready for today's IT challenges, even for the relatively small needs of the ranch.
It is left to me to keep everyone's personal computer, the business computer, assorted laptops and cell phones up-to-date, free of viruses and other malware, and otherwise working. As an IT professional, I would love to replace the aging equipment, but as rancher, I cannot justify the expense.