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Survey Results

Who does your IT support these days?

Survey period: 9 Nov 2020 to 16 Nov 2020

With many of us still working remotely, what are your options when we have system and hardware issues?

OptionVotes% 
I do my own IT support41765.26
My company / organisation provides IT support32550.86
A friend / colleague / neighbour / strange guy who lives down the hall from me provides IT support477.36
We use a professional IT Support company7010.95
We use the services of our local computer store (eg GeekSquad)355.48
There's no IT support. We stumble through and hope for the best7111.11
I don't need IT support.8312.99
Other416.42
Respondents were allowed to choose more than one answer; totals may not add up to 100%



 
GeneralDevOps being overhyped, you are expected to do everything by your own... Pin
Anurag Gandhi13-Nov-20 6:32
professionalAnurag Gandhi13-Nov-20 6:32 
GeneralThe idea that I'd ask someone else for IT support... Pin
markrlondon11-Nov-20 12:24
Membermarkrlondon11-Nov-20 12:24 
GeneralIt's Mordac, all the way down PinPopular
raddevus10-Nov-20 5:32
mvaraddevus10-Nov-20 5:32 
GeneralCompany supplies it but ... Pin
CHill6010-Nov-20 3:25
mveCHill6010-Nov-20 3:25 
GeneralA Combination Pin
Jacquers9-Nov-20 21:12
MemberJacquers9-Nov-20 21:12 
GeneralRe: A Combination Pin
RDM Jr10-Nov-20 1:35
MemberRDM Jr10-Nov-20 1:35 
My situation is similar. For my laptop, I'm IT Support; the company thinks my laptop has 8GB of RAM, in reality I've upgraded to 32 (minimum requirements include Outlook, Teams, Skype open, plus my development work requires Visual Studio, Excel, PowerPoint and occasionally Access all open simultaneously as well). A couple of network locations are set up so I can grant permissions to users who need them, but typically if it's beyond the reach of my home network, I have to get IT support involved.

Worst case (which hasn't happened yet), I'll ask my son (graduated this year with a Networking/Computer Security degree) or daughter (also a grad this year, in Computer Science) for assistance. So far, though, the advice/assistance has flowed the other way; age & treachery still triumphs over youth & skill!
GeneralRe: A Combination Pin
OriginalGriff10-Nov-20 1:38
mveOriginalGriff10-Nov-20 1:38 
GeneralI do it..... PinPopular
Ron Anders9-Nov-20 5:09
MemberRon Anders9-Nov-20 5:09 
GeneralPrecisely as when I'm in office Pin
den2k889-Nov-20 0:40
professionalden2k889-Nov-20 0:40 
GeneralI stumble through and hope for the best Pin
Sander Rossel8-Nov-20 22:56
professionalSander Rossel8-Nov-20 22:56 
GeneralRe: I stumble through and hope for the best Pin
Jalapeno Bob9-Nov-20 11:46
professionalJalapeno Bob9-Nov-20 11:46 
General[Other] Working from office Pin
Amit Joshi CP8-Nov-20 20:20
MemberAmit Joshi CP8-Nov-20 20:20 

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