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Survey Results

When the customer is wrong, what do you do?   [Edit]

Survey period: 14 Jun 2010 to 21 Jun 2010

What do you do when the customer asks for a feature, a fix, or makes a call that is complete and utter nonsense?

Keep quiet and agree with them. They pay the bills.182.32
Raise a concern but go along with whatever they say739.41
Explain in detail why they are wrong, try hard to convince them, but agree with their final decision37748.58
Convince them they are wrong and do no further work until they see reason384.90
Do it the correct way and just don't tell the client395.03
The customer is never wrong.141.80
It depends on the situation (degree of wrongness, size of pay cheque, etc)21727.96

GeneralWell... Pin
drummerboy05118-Jul-10 13:09
professionaldrummerboy05118-Jul-10 13:09 
Explain to them nicely that what they want can't be done.
GeneralGoing with the wrong answer is a bad idea Pin
Nitesh Maharaj18-Jun-10 1:26
MemberNitesh Maharaj18-Jun-10 1:26 
GeneralBut Pin
RugbyLeague17-Jun-10 21:59
MemberRugbyLeague17-Jun-10 21:59 
GeneralRe: But Pin
Rob Grainger18-Jun-10 2:12
MemberRob Grainger18-Jun-10 2:12 
GeneralRe: But Pin
RugbyLeague18-Jun-10 2:15
MemberRugbyLeague18-Jun-10 2:15 
GeneralI argued this point many times.... Pin
El Corazon16-Jun-10 12:14
MemberEl Corazon16-Jun-10 12:14 
GeneralCustomer is King! Pin
Vasudevan Deepak Kumar16-Jun-10 10:40
MemberVasudevan Deepak Kumar16-Jun-10 10:40 
GeneralRe: Customer is King! Pin
Daniel 'Tak' M.17-Jun-10 14:07
MemberDaniel 'Tak' M.17-Jun-10 14:07 
GeneralI would program a "self eating cookies" tool if i get enough money for this stuff Pin
Bigdeak16-Jun-10 2:38
MemberBigdeak16-Jun-10 2:38 
GeneralMessage Removed Pin
18-Jun-10 6:20
professionalN_tro_P18-Jun-10 6:20 
GeneralImplement a correct solution to the Customer's real problem Pin
Member 371720415-Jun-10 1:54
MemberMember 371720415-Jun-10 1:54 
GeneralMeh Pin
Eddy Vluggen14-Jun-10 23:51
professionalEddy Vluggen14-Jun-10 23:51 
GeneralRe: Meh Pin
BloodBaz15-Jun-10 3:33
MemberBloodBaz15-Jun-10 3:33 
GeneralRe: Meh Pin
Eddy Vluggen15-Jun-10 5:17
professionalEddy Vluggen15-Jun-10 5:17 
GeneralNot that simple Pin
RedSonja14-Jun-10 20:10
MemberRedSonja14-Jun-10 20:10 
GeneralIts depen on customer's smartness Pin
Khaniya14-Jun-10 19:39
professionalKhaniya14-Jun-10 19:39 
GeneralRe: Its depen on customer's smartness Pin
Jaggius15-Jun-10 7:45
MemberJaggius15-Jun-10 7:45 
GeneralRe: Its depen on customer's smartness Pin
Khaniya15-Jun-10 19:59
professionalKhaniya15-Jun-10 19:59 
General"Wrong" in this context is often "Misunderstanding" Pin
Scott ---14-Jun-10 12:19
MemberScott ---14-Jun-10 12:19 
GeneralClarity of purpose Pin
ErrolErrol14-Jun-10 10:20
MemberErrolErrol14-Jun-10 10:20 
GeneralWay long time ago... Pin
Yusuf14-Jun-10 7:40
MemberYusuf14-Jun-10 7:40 
GeneralI couldn't answer this question Pin
Marc Clifton14-Jun-10 3:47
mvaMarc Clifton14-Jun-10 3:47 
GeneralRe: I couldn't answer this question Pin
Yusuf14-Jun-10 7:33
MemberYusuf14-Jun-10 7:33 
GeneralRe: I couldn't answer this question Pin
Marc Clifton14-Jun-10 7:45
mvaMarc Clifton14-Jun-10 7:45 
GeneralRe: I couldn't answer this question Pin
Ben Daq14-Jun-10 22:41
MemberBen Daq14-Jun-10 22:41 

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