When the archive can be unpacked with some tools (including the official one) but not by others, it might have been created with options that are not supported by all uncompressing libraries or it is in RAR 5.0 format which is not supported by all libraries (especially older ones).
You can check the header of the archive against the documentation:
RAR 5.0 archive format[
^]
You might also ask the creator of the archive about the used tool and options.