|
Now think of what they know about you but won't tell you about...
|
|
|
|
|
You are staying at home too much Marc, let me help! 
|
|
|
|
|
Super Lloyd wrote: You are staying at home eating out too much Marc
Freedom is the freedom to say that two plus two make four. If that is granted, all else follows.
-- 6079 Smith W.
|
|
|
|
|
|
Just bought me a new phone...
Google Photos[^]
(Really - I'm planning to turn it into a cell phone. already have the hardware just need to assemble and write the code)
"The only place where Success comes before Work is in the dictionary." Vidal Sassoon, 1928 - 2012
|
|
|
|
|
>I need to start leaving my phone at home.
Yep, mine rarely leaves home & spends most of it's time on charge next to my laptop.
It's main use is 2FA.
It's a sad life, and even Google got bored with tracking me...
|
|
|
|
|
I always leave my phoone at home, but it still has a rotary dial that my grankids can't figure out.
CQ de W5ALT
Walt Fair, Jr.PhD P. E.
Comport Computing
Specializing in Technical Engineering Software
|
|
|
|
|
I have a BT Home Hub 6 (as you may have guessed from the subject line). It keeps dropping off line. I had a couple of engineers (sent by BT) come round. They used the Ethernet port on the router to see diagnostic information. They confirmed that there was a problem and that it was not caused by anything on my side of the system but was external (i.e. on BT's side). Does anyone know what the commands they used were and / or how to access the diagnostic features, as it would be very useful. The documented Admin pages available from the router for normal users are, to put in mildly, somewhat underwhelming.
|
|
|
|
|
Could this[^] explain your problem?
|
|
|
|
|
You mean you have to urinate on the router? 
|
|
|
|
|
BT are well known for taking the p..., but that is ridiculous.
|
|
|
|
|
|
|
Thanks for the story; but unfortunately not the case.
|
|
|
|
|
jsc42 wrote: They used the Ethernet port on the router to see diagnostic information.
[...]
Does anyone know what the commands they used were and / or how to access the diagnostic features, as it would be very useful.
How much did you see? Did they telnet in or do it via a web page?
|
|
|
|
|
Unfortunately, I couldn't see what they were doing - they had some hand-held devices, somewhat bigger than a smart phone; a bit like those awful touch screen things that delivery drivers make you sign your name with a finger.
|
|
|
|
|
Ah, in that case I've run out of suggestions. Sorry. 
|
|
|
|
|
There isn't any commands, the diagnostic test is just for show.
What they are really doing is assessing you as a person. They are trying to identify how much of a PITA you might be and will ultimately weigh up the cost of dealing with your support calls vs the cost of just replacing your line...
sounds like the new line is cheaper! 
|
|
|
|
|
Quote: how much of a PITA you might be and will ultimately weigh up the cost of dealing with your support calls vs the cost of just replacing your line...
I spent so long on hold I got cut off twice. I keep raising faults, they won't or can't fix...
|
|
|
|
|
Yeah, I feel with phone/internet there seems to be a lot of "hope" from the provider that things just work and/or people don't complain.
I always get the impression they don't have a clue what they are doing when I raise a problem. Thankfully my current provider has be problem free (other than the initial install a few years back).
|
|
|
|
|
When you connect a PC to the ethernet port you should be able get to the router's web page. On most routers you can also do this via the admin IP address. Once there you should be able to do whatever the engineers did.
|
|
|
|
|
I can get to the router's web page by entering its IP address from any browser on the network (but not via its URI). I am guessing that what they did was some hidden page in the admin area because they borrowed the card with the admin password to access it. However, the things they were talking about - logs of line drops, histories of renegotiating line speeds etc - do not seem to be in any menued pages from the admin web page.
|
|
|
|
|
As you say probably some hidden web page. I am not with BT but just had a look on my router and cannot see any page that contains logging information. But I am willing to be it is in there somewhere.
|
|
|
|
|
Due to Covid restrictions I have been working from my Mums place, rather than Bristol (where I have Virgin fibre) compared to Virgin, BT are slow, won't repair anything as it's 'Open Reach' (most likely one if not both 'engineers' you had were Open Leech) responsibility the actual connection from the box to the premises, BT 'fine, no problem you have 45Mb/s' 'Well I'm getting 22Mb/s and it's intermittent', 'oh well we can turn on the Mini-Hub until an Engineer visits', 5Mb/s, BT as an ISP is a joke! I have openend on of the faulty Hubs they sent us and found three areas where the PCB was laid out poorly.
Unwillingness to fix a problem due to an upgrade that will fix the issue, which has since been postponed due to Covid!
|
|
|
|
|
jsc42 wrote: Does anyone know what the commands they used were
If you didn't make a point of asking the engineer, when he was standing in your living room, what the password he was using to log into the control panel of the modem was, then it's too late now. That said, you could wait for the service to go south again (which from the tone of this post seems to be one of those pending inevitabilities which one savors like they savor a Korean stir-fry made of inshore hagfish) so be sure to ask then.
It's hit or miss these days. There was a time when the password was common knowledge and everybody could use it to actually set the appropriate up/down speeds. And being in contact with tech support you could brag in realtime how the modem was this or the modem was that. But lately, the password is more proprietary. If you ask for it from the guy in your living room he'll hem and haw and say something like "well, I shouldn't do this" then give it to you. Or, as was the case once back at the turn of the century, "where can I leave my laptop open to the multitab control panel app where the password is in the clear while I use your lavatory?". And you could ... well ... "see" it and write it down.
Good luck with all that. I'd say just go with an internationally renowned broadband service provider and ditch that small start-up "their copper" cable straddler. It's ultimately cheaper by the way AND more reliable.
modified 8-Apr-21 12:22pm.
|
|
|
|
General 
News 
Suggestion 
Question 
Bug 
Answer 
Joke 
Praise 
Rant 
Admin 
Submit an article or tip
