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Slacker007 wrote: Is it possible to back up all files and do re-format of the hard drive and fresh install of Windows 10/11?
...and then do what with the backed up files? See my response to Jeremy below. There's user files in folders that definitely should NOT have user files, and you'd never know where to look. The "standard" folders (docs, pictures, music, downloads, etc) are practically empty (his kid "cleaned it up"). But there's obviously still tons of documents that were missed.
Reformatting usually is my preferred approach (I've always had a healthy distrust of upgrade procedures, especially when it comes to the entire OS), but this laptop is a mess.
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dandy72 wrote: Which I don't wanna do as there's user files all over the place, and the owner doesn't remember half of his passwords.
As long as he didn't put his files in C:\Windows, C:\ProgramData, Program Files, etc. you should be ok to do a fresh install. You don't have to wipe out the volume to do a fresh install.
Actually come to think of it... if he has the disk space, create a separate backup volume and put everything in it.... everything. Then do a fresh install on C:. Let the owner comb through his old files.
Jeremy Falcon
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The only hassle with that is if he signs in with an even slightly different user - in that case, the backed up files are not owned by him, and he can't access them.
I've been asked to fix just such a situation, and it's truly a PITA if he can't remember the username he used last time and didn't use a MS Id.
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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Yeah, that's a good point. Can always make it a non-NFTS volume or perhaps strip permissions first.
Jeremy Falcon
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I've successfully "took ownership" of other user profiles when logged in as admin before.
But this isn't something I'll be doing in this case.
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Jeremy Falcon wrote: Then do a fresh install on C:. Let the owner comb through his old files.
You're way overestimating the user's capabilities. I might as well tell him everything's been wiped; the results would be the same.
The concept of folders is lost on this person. Opening Word's history, for example, shows he's been working on doc files that were sent to him, directly from whatever folders the receiving program decided to use. There's a bunch of .doc/.docx files stored under the user's profile, under ...AppData\Local\Packages\microsoft.windowscommunicationsapp_[blah1]\LocalState\LiveComm[blah2][blah3], where [blahX] is not quite as ugly as a full-blown GUID, but still comes pretty close. No trace of those same files under Documents, where they rightfully belong.
So yeah, no. I'm not touching that.
modified 25-May-23 11:27am.
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dandy72 wrote: So yeah, no. I'm not touching that.
People only do this if they're trying to save money for a laptop upgrade. I suppose fear of tech could be another reason, but I hope this dude is at least paying you a buttload.
That being said, you can do a fresh install anyway and delete the backup volume after you restore old files yourself. Just don't do it for free... 
Jeremy Falcon
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Jeremy Falcon wrote: People only do this if they're trying to save money for a laptop upgrade. I suppose fear of tech could be another reason,
It's definitely a combination of things. People (not just myself) have been telling him forever that his laptop is dying, but this is one of those people who doesn't see the value in tech and despises investing any money in it.
Jeremy Falcon wrote: you can do a fresh install anyway and delete the backup volume after you restore old files yourself. Just don't do it for free...
I'm not being paid nearly enough to do this. To make it worth my while, he'd have to spend the sort of money that would go a long way towards an entirely new machine. See previous paragraph.
Thing is, it's not what I do for a living, and somehow people around me have gained the impression that "since it's not what I do for work", so to speak, I can't justify premium rates.
It'll come to a point where I'll just stop completely...
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dandy72 wrote: I'm not being paid nearly enough to do this.
Totally get it.
Jeremy Falcon
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dandy72 wrote: my only other recourse might to be repave. Which I don't wanna do as there's user files all over the place, and the owner doesn't remember half of his passwords.
Part of me says these reasons are precisely why you should "repave". People need to learn to organize their lives data better and maybe this is the "come to Jesus" moment this person needs.
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Nope.
Nope, nope nope.
This isn't my first rodeo. I'll be blamed for creating a mess despite my best intentions. After all, from the user's perspective, I will have created a problem that didn't exist before.
You can't do these things to people and wash your hands of it and tell them they ought to know better.
That being said, there are situations where I have no problem telling people, up-front (and that's the key) we need to wipe everything and start over. Then it becomes their decision on whether to proceed or not. This is not one of those situations.
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dandy72 wrote: You can't do these things to people and wash your hands of it and tell them they ought to know better.
Absolutely: you will get blamed for their c**k up. 
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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OriginalGriff wrote: you will get blamed for their c**k up
If was anybody other than my better half, I'd be OK with that.
"the debugger doesn't tell me anything because this code compiles just fine" - random QA comment
"Facebook is where you tell lies to your friends. Twitter is where you tell the truth to strangers." - chriselst
"I don't drink any more... then again, I don't drink any less." - Mike Mullikins uncle
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jeron1 wrote: I'd be OK with that.
Well, that's part of my problem. On one hand, I've had people tell me I'm way too nice of a guy when it comes to helping other people with their technical..."shortcomings".
On the other hand, some other people would question whether they're even talking about the same guy. 
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dandy72 wrote: I'm way too nice of a guy when it comes to helping other people with their technical..."shortcomings"
I've never been accused of that.
"the debugger doesn't tell me anything because this code compiles just fine" - random QA comment
"Facebook is where you tell lies to your friends. Twitter is where you tell the truth to strangers." - chriselst
"I don't drink any more... then again, I don't drink any less." - Mike Mullikins uncle
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I envy you.
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Even my better half gets my "suggestions" about data organization and integrity.
These people that just kick the can down the road (whether its the end user or IT support) deserve the big data loss that's staring them in the face.
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fgs1963 wrote: Even my better half gets my "suggestions" about data organization and integrity.
Not mine, not even once. 
You are indeed fortunate.
"the debugger doesn't tell me anything because this code compiles just fine" - random QA comment
"Facebook is where you tell lies to your friends. Twitter is where you tell the truth to strangers." - chriselst
"I don't drink any more... then again, I don't drink any less." - Mike Mullikins uncle
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Get them to pay for a decent sized SSD and a SATA/USB cable. Do a fresh install for Win10 on the SSD and give it back. They can get their crap off of the old spinner at their convenience.
"Go forth into the source" - Neal Morse
"Hope is contagious"
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The drive is under the keyboard and NOT accessible through a panel on the back. I don't no longer have the finesse (and patience) required to take it apart to reach the drive to replace it.
And as mentioned elsewhere, if the files aren't exactly where they were before, they might as well no longer exist.
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Good luck. What you're describing sounds like what I ran into while trying and failing to upgrade my Mom's laptop over my Christmas visit. I'd assumed her systems failure was due to lack of storage space (a pathetic 32GB eMMC onboard, I had to use 1 thumb drive to hold the W10 installer and a second to give it enough temporary storage space to try an upgrade); but if your relic is running into the same problem what I ran into was probably something else.
Did you ever see history portrayed as an old man with a wise brow and pulseless heart, weighing all things in the balance of reason?
Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful?
--Zachris Topelius
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In the end, I managed to get 8.1 upgraded in-place to 10 22H2, then got it caught up with the latest CU.
I had to reconfigure the wireless printer (for some reason), but everything else got upgraded without much of a fuss.
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I just got a Lenovo Legion 7i with an i9-13900HX and an RTX 4090m
It is a beast. However, it craps out even on older games like Fallout 4 due to thermal limiting.
This thing gets hot. Putting it on a laptop cooler tray is basically necessary for gaming.
My plan is to rip it apart, and upgrade all the thermal solutions inside with the best money can buy, and maybe add more on the GPU and NVMes
Ain't technology grand? We're down to 5nm lithography and PC thermal situation has only gotten worse despite that.
Now I'm not sure if I want to gut this expensive new machine myself or make Geeksquad do it.
There's smoke in my iris
But I painted a sunny day on the insides of my eyelids
So I'm ready now (What you ready for?)
I'm ready for life in this city
And my wings have grown almost enough to lift me
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honey the codewitch wrote: Now I'm not sure if I want to gut this expensive new machine myself or make Geeksquad do it.
If you just upgrade NVMes or memory or cleaning the fans you can do it yourself. But changing the entire cooling system - I personally would opt for some help.
Advertise here – minimum three posts per day are guaranteed.
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In this case it means specifically replacing all the thermal pads, which work kind of like heat sinks/spreaders.
There's smoke in my iris
But I painted a sunny day on the insides of my eyelids
So I'm ready now (What you ready for?)
I'm ready for life in this city
And my wings have grown almost enough to lift me
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