Click here to Skip to main content
15,868,049 members

Welcome to the Lounge

   

For discussing anything related to a software developer's life but is not for programming questions. Got a programming question?

The Lounge is rated Safe For Work. If you're about to post something inappropriate for a shared office environment, then don't post it. No ads, no abuse, and no programming questions. Trolling, (political, climate, religious or whatever) will result in your account being removed.

 
GeneralRe: Y'know Pin
W Balboos, GHB11-Feb-21 8:42
W Balboos, GHB11-Feb-21 8:42 
GeneralRe: Y'know Pin
trønderen11-Feb-21 9:30
trønderen11-Feb-21 9:30 
GeneralRe: Y'know Pin
trønderen11-Feb-21 9:52
trønderen11-Feb-21 9:52 
GeneralRe: Y'know Pin
dandy7212-Feb-21 6:38
dandy7212-Feb-21 6:38 
GeneralJoin The Conversation Pin
Gerry Schmitz11-Feb-21 6:13
mveGerry Schmitz11-Feb-21 6:13 
GeneralRe: Join The Conversation Pin
Greg Utas11-Feb-21 6:53
professionalGreg Utas11-Feb-21 6:53 
GeneralRe: Join The Conversation Pin
Gerry Schmitz11-Feb-21 7:03
mveGerry Schmitz11-Feb-21 7:03 
GeneralSoftware support rant Pin
Matt McGuire11-Feb-21 5:45
professionalMatt McGuire11-Feb-21 5:45 
so there was a project that had a definite deadline, we needed to convert a site that used some old flash components used to display biology slides. while doing research, others decided the best route was to buy from the same company that had provided the flash components; their latest enterprise version was just a JS package.

I read the documentation, oddly spread all over the place. Other than some html changes, and it only required one line of JS. very simple, got the whole site converted in a day. it tested well on Edge, Chrome, and Firefox. and I thought good enough lets publish.

then I started getting reports that on iOS devices; none of the controls would work (slide, pinch, next image....) testing with a remote debugger, there are no errors, warnings or anything to indicate as issue happening on iOS.

So I contacted the company (which we should of had 1 year support with the purchase) no response from the first email, waited a week (hey, maybe on vacation?)

second email, no response.

third email (getting angry) got a response, but they asked us to try and iOS device on one of their pages which did work. discovered their test page was using the Express version and build version was different and didn't have the options available that we needed.

fourth email with the results of the findings and sent a link with our temporary site so they could look for themselves. wait a week, no response.

fifth email (we are now a month and 1/2 over schedule, writing a very snarky email). No response.

others found another package to try (free). it worked will on some slides but cut some of them off by 75% so it was not going to work.

found there was a pro version from the first company that only had half of the features of the enterprise, but it worked with iOS. So I ended up writing the rest of the features to use this version, and it seems to work.

btw: they included all versions of the viewer as -src and -min versions in the package which was nice and the license was fine with modifications as long as the original notice was part of the file. I dug into the enterprise version to see if I could figure it out, but it's around 44000 lines of code with many comments through it saying "this doesn't work in iOS", "need a workaround for iOS" and such. WTF | :WTF:

it was nice that they included a flexible license, but damn that's poor support
JokeRe: Software support rant Pin
musefan11-Feb-21 5:49
musefan11-Feb-21 5:49 
GeneralRe: Software support rant Pin
OriginalGriff11-Feb-21 6:09
mveOriginalGriff11-Feb-21 6:09 
QuestionCodeproject Short links to articles and tips Pin
GerVenson11-Feb-21 5:41
professionalGerVenson11-Feb-21 5:41 
QuestionRe: Codeproject Short links to articles and tips Pin
CHill6011-Feb-21 7:00
mveCHill6011-Feb-21 7:00 
AnswerRe: Codeproject Short links to articles and tips Pin
GerVenson11-Feb-21 7:01
professionalGerVenson11-Feb-21 7:01 
AnswerRe: Codeproject Short links to articles and tips Pin
Gerry Schmitz11-Feb-21 7:20
mveGerry Schmitz11-Feb-21 7:20 
GeneralThought of the Day Pin
OriginalGriff11-Feb-21 4:43
mveOriginalGriff11-Feb-21 4:43 
GeneralRe: Thought of the Day Pin
PIEBALDconsult11-Feb-21 4:53
mvePIEBALDconsult11-Feb-21 4:53 
GeneralRe: Thought of the Day Pin
MarkTJohnson11-Feb-21 5:31
professionalMarkTJohnson11-Feb-21 5:31 
GeneralRe: Thought of the Day Pin
jeron111-Feb-21 4:54
jeron111-Feb-21 4:54 
GeneralRe: Thought of the Day Pin
W Balboos, GHB11-Feb-21 8:28
W Balboos, GHB11-Feb-21 8:28 
GeneralRe: Thought of the Day Pin
theoldfool11-Feb-21 10:26
professionaltheoldfool11-Feb-21 10:26 
GeneralPower multiple SBCs Pin
pkfox11-Feb-21 4:17
professionalpkfox11-Feb-21 4:17 
GeneralRe: Power multiple SBCs Pin
Mike Hankey11-Feb-21 4:28
mveMike Hankey11-Feb-21 4:28 
GeneralRe: Power multiple SBCs Pin
pkfox11-Feb-21 4:39
professionalpkfox11-Feb-21 4:39 
GeneralRe: Power multiple SBCs Pin
Len_R11-Feb-21 5:07
Len_R11-Feb-21 5:07 
GeneralRe: Power multiple SBCs Pin
pkfox11-Feb-21 5:27
professionalpkfox11-Feb-21 5:27 

General General    News News    Suggestion Suggestion    Question Question    Bug Bug    Answer Answer    Joke Joke    Praise Praise    Rant Rant    Admin Admin   

Use Ctrl+Left/Right to switch messages, Ctrl+Up/Down to switch threads, Ctrl+Shift+Left/Right to switch pages.