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SuggestionRe: Check if email for each specific recipient was sent or not sql server 2008 Pin
Richard Deeming20-Oct-14 2:16
mveRichard Deeming20-Oct-14 2:16 
GeneralRe: Check if email for each specific recipient was sent or not sql server 2008 Pin
Wendelius20-Oct-14 17:23
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QuestionSQL report to get average amount of time for helpdesk closures Pin
Danpeking17-Oct-14 3:29
Danpeking17-Oct-14 3:29 
AnswerRe: SQL report to get average amount of time for helpdesk closures Pin
GuyThiebaut17-Oct-14 3:45
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AnswerRe: SQL report to get average amount of time for helpdesk closures Pin
Wendelius17-Oct-14 3:47
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GeneralRe: SQL report to get average amount of time for helpdesk closures Pin
GuyThiebaut17-Oct-14 4:16
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GeneralRe: SQL report to get average amount of time for helpdesk closures Pin
Wendelius17-Oct-14 4:25
mentorWendelius17-Oct-14 4:25 
GeneralRe: SQL report to get average amount of time for helpdesk closures Pin
Danpeking17-Oct-14 6:03
Danpeking17-Oct-14 6:03 
Sorry my data was bad. Hopefully this makes more sense:

1. The time a job takes for a person to close is the difference between when a job is assigned to a user and when that user closes the job.

2. A job can be re-opened which I guess means I need to use MIN and MAX for a given job.

Here's better data:

JobID User TaskID Task AuditDatetime
17 Bob 2 Opens job 1/8/2014 11:14:29
17 Bob 5 Closes job 2/8/2014 10:12:26
22 Joe 2 Opens job 2/8/2014 11:01:45
22 Bob 5 Closes job 3/8/2014 11:44:22
25 Bob 1 Opens job 4/8/2014 11:40:22
25 Joe 3 Assigned job 5/8/2014 11:47:22
25 Joe 5 Closes job 5/8/2014 11:49:22

The jobID is a request made to the service desk. The TaskID can be opens, assigns, closes.

I'll only be able to report on jobs closed too I suppose rather than open jobs too I guess? This is actually pretty complicated as there's also on hold items but I will forget about these for now.
AnswerRe: SQL report to get average amount of time for helpdesk closures Pin
Wendelius19-Oct-14 0:35
mentorWendelius19-Oct-14 0:35 
GeneralRe: SQL report to get average amount of time for helpdesk closures Pin
Danpeking9-Nov-14 22:27
Danpeking9-Nov-14 22:27 
GeneralRe: SQL report to get average amount of time for helpdesk closures Pin
Wendelius10-Nov-14 8:33
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QuestionRoadmap to learn SSIS Pin
arunUB16-Oct-14 15:47
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AnswerRe: Roadmap to learn SSIS Pin
Peter Leow16-Oct-14 16:05
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Shweta N Mishra20-Oct-14 2:31
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QuestionCreate 2 sets of results using old school foxpro or dbase III dbf files Pin
jkirkerx16-Oct-14 10:49
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AnswerRe: Create 2 sets of results using old school foxpro or dbase III dbf files Pin
David Mujica17-Oct-14 2:54
David Mujica17-Oct-14 2:54 
Questiongood book to clear the concept of Sql,Dynamic Procedures and User defined Functions Pin
johnpol1215-Oct-14 0:04
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AnswerRe: good book to clear the concept of Sql,Dynamic Procedures and User defined Functions Pin
ZurdoDev15-Oct-14 5:45
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QuestionConvert row to columns in SQL View or Procedure Pin
Member 1115418814-Oct-14 19:52
Member 1115418814-Oct-14 19:52 
AnswerRe: Convert row to columns in SQL View or Procedure Pin
Mycroft Holmes14-Oct-14 21:09
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QuestionJoin a 3rd table, in which multiple records with the same id exist, but I just need 1 of them Pin
jkirkerx14-Oct-14 9:14
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GeneralRe: Join a 3rd table, in which multiple records with the same id exist, but I just need 1 of them Pin
Kornfeld Eliyahu Peter14-Oct-14 9:23
professionalKornfeld Eliyahu Peter14-Oct-14 9:23 
GeneralRe: Join a 3rd table, in which multiple records with the same id exist, but I just need 1 of them Pin
jkirkerx14-Oct-14 9:33
professionaljkirkerx14-Oct-14 9:33 
AnswerRe: Join a 3rd table, in which multiple records with the same id exist, but I just need 1 of them Pin
Kornfeld Eliyahu Peter14-Oct-14 9:38
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GeneralRe: Join a 3rd table, in which multiple records with the same id exist, but I just need 1 of them Pin
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