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QuestionNew World record!!! 1 week to rename a folder Pin
AlexeiXX326-Nov-08 18:04
AlexeiXX326-Nov-08 18:04 
This is not a question, its just something that happened to me, and since it is related to web apps, im posting it here

A few days ago, i uploaded my app to the hosting server, i uploaded everything to a temp folder (PortalTemp) and i tought that then i would only rename the main folder (Portal) to Portal2 and PortalTemp to Portal, this way, the new version would be live, as you can imagine, it should take no more than a minute...
For my surprise, it took me almost a week!!!

Well...something went wrong a the server (Shared server where i dont have direct access and i only access it over FTP)
Suddenly, i wasnt able to rename PortalTemp to Portal (i had already changed Portal to Portal2)
So there i was, with the new version in PortalTemp Frown | :-(
I contacted godaddys support to tell them about the problem, and man, they are really slow
They take almost a day to answer
They dont have any idea of what they are doing
They even have to reccur to "Experts" in order to rename a folder, oh man, they just make me laugh
And this is the secont time that this happens to me Frown | :(

Im glad i dodnt call them, because im in mexico and it would have been really expensive to spend maybe a whole day on th phone talking to "Experts"


Here is the whole story:

ME
I dont know if ill have to spend another week just to rename a fuc#$% folder or what
It is always the same problem with your ftp applet
I cant rename a folder
I have this 2 folders on my root folder:
-Portal
-PortalTemp

Just change their names
Change Portal to PortalTemp
Change PortalTemp to Portal

And i dont want any excuses like the one below (Which just makes me laught, because it tells me that some people is really incompetent):
"Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution."
------------------------------------
GODADDY
Dear sir/madam,

Thank you for contacting online support.

We can rename your folders on your account however, in order to do so we will need you to provide us with the last 6 digits of the payment method on the account before our Hosting Admins can enter your account and rename the folders. You can also rename the folders using the File Manager on the account.

1. Log in to your Account Manager.
2. In the My Products section, select Hosting.
3. Next to the hosting account you want to modify, click Manage Account.
4. In the Content section, click File Manager.

Please let us know if we may be of further assistance.

Regards,
Gordy P.
Online Support Technician
--------------------------------
ME:
Thanks for your reply

Last 6 digits: xxxxxx
I have this 2 folders on my root folder:
-Portal
-PortalTemp
Just change their names
-Change Portal to PortalTemp
-Change PortalTemp to Portal

I dont know whats going on on your server, but i cant be waisting time just to rename folders or delete folders as the last time
File Manager doesnt work
Your FTP Applet doesnt work
My FTP Client doesnt work

You have a problem with in your server
I had heard that you had a horrible service, now i can say so too
Las time i spent almost a week just to delete a folder
------------------------------
GODADDY:
Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.

This is your Incident ID: 5060369

Thanks,
GoDaddy.com, Inc.
-----------------------------
GODADDY:
Dear Sir/Madam,

Thank you for contacting Hosting Support. After looking into your account, I have found that you have both sub-directories setup as IIS Virtual Directories. While these folders are set as Virtual Directories, you will not be able to rename or modify them. You will need to remove the permissions that you have set in the IIS Settings menu if you would like to change the folder names or delete them.

Please contact us if you have any further issues.
Regards,
Dave N.
Hosting Support
------------------------------
ME:
Im not sure if you know what you are doing, it doesnt look like you do
IIS virtual directories have nothing to do

I just removed the 2 virtual directories in iis and tryed to rename the folders
For Portal - I could rename this folder to Portal2 or any other name, but i changed it back because i couldnt rename PortalTemp
For PortalTemp - I could NOT rename this folder to any other name

Then i readded the 2 IIS folders and tryed to rename the folders, and i had the same results as when there were no virtual directories in iis (I could rename Portal to anything else)
So...IIS virtual directories have nothing to do

PortalTempis the onw locked, i tryed to rename it with your File Maneger and i received the Error: Rename failed

JUST RENAME THE FOLDERS AND I DONT WANT ANY MORE EXCUSES
-----------------------------------------
GODADDY:
Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.

This is your Incident ID: 5060369

Thanks,
GoDaddy.com, Inc.
--------------------------------------
GODADDY:
Dear Sir/Madam,

Thank you for contacting Hosting Support.

We apologize for the inconvenience. Upon review of this issue it appears there was a permission issue with the PortalTemp directory. We have corrected this error and ensured that the directory names are able to be modified.

We have not taken action in renaming these directory on your behalf. We ask that this modification be completed by you. As such we suggest using either a third-party FTP client or our File Manger to accomplish this task. We appreciate you understanding.

Please contact us if you have any further issues.
Regards,
Nick D,
Hosting Support

-----------------------------
ME:

Thanks for fixing the problem, now o could rename the folders

So...this time it was a permission?
Las time it was a session that didnt close correctly
Eithe one are a real problem that you guys need to fix

Ill need to rename the folers in 2 or 3 weeks
Should i get a ticket now?? This way it will be almost ready in 2 weeks when i need it, and ill be able to "easily rename the folders"
What do you think??
Should i wait until i get the problem and waste 1 week waiting for you to resolve the problem?? or
Should i tell you about my future problem and have it ready by the time i need it??
--------------------------
GODADDY:
Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.

This is your Incident ID: 5060369

Thanks,
GoDaddy.com, Inc.
--------------------------------
GODADDY:
Dear Sir/Madam,

Thank you for contacting Hosting Support.

Upon reviewing this issue it does not appear as though further assistance is required. Please let us know if you have any further questions, comments, or concerns by replying to this email. Our service departments and telephone lines are open 24 hours a day, 365 days a year to accommodate your needs anytime.

You can also reach us by phone at the following numbers:
(480) 505-8877 Technical Support, Sales and Service
(480) 505-8855 Billing

Please let us know if you have any other questions.

Thank you,
Moe F.
Hosting Support

------------------------------

Alexei Rodriguez

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