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Well, you are the product.
What you thought was the product is just a necessary tool to get more of you (as the product).
Updates in the mobile phone space are seldom about desirable features you want, but ingenious ways to make the product (you) more valuable.
Samsung has even gone so far that if you refuse an update the app stops working (Wear) and of the apps from the Galaxy Store work the same way, they get removed or made invisible if you don't update.
The only choice that is left to make is to turn off.
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Or root their hardware and install your own custom, crowdsourced firmware.
Like the outfit that does it for samsung TVs, and the innumerable projects for rooting phones.
Perhaps the contempt companies have for their users will at least foster that sort of hacking effort as they become ever more encroaching and impositional. Eventually, maybe it will get so bad that it will bleed over from the weirdos and hardware hackers into the mainstream.
After that it would inevitably be monetized. "Get Deft Root for your samsung phone - by DeNice, Inc for $29.95" And we'll see ourselves in the crossfire of the Great Bloat/Debloat wars of the 2050s.
Or not. 
Real programmers use butterflies
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I agree, but I am left with the question of whose definition of "user centered" we should use. One person's or culture's easy to use user interface may totally baffle another person or someone from another culture. Simple things such as date order or 12-hour versus 24-hour time, for example. Using localization can help, but setting that up for each user is a pain and expecting the naïve user to do this is an exercise in wishful thinking.
Ordering of fields is another whole can of worms. Assuming left-to-right, then down "logical" order is problematic. Whose version of "logical order" should we use? What about people whose language reads right-to-left, then down or top-to-bottom, then right? Your answer, I will bet, is to allow the user to move fields around.
Now for the zinger....In an industrial setting, a generic user id is often used with invoice numbers or order numbers used to distinguish who is entering the data.
In my experience, user interfaces for job settings need to be the least objectionable and most convenient to the majority culture using the software. The outputs need to be tailored to meet the needs of the next program in the job flow, with the appropriate reporting forms being generated as prescribed by the bureaucratic chimpanzees from the government and from "Harvard MBA" chimpanzees belonging to, or consulting to, other departments within the organization.
Being retired has some real advantages. I take on the projects I want, do it my way and if they accept my demonstration, get paid when I deliver the software installation package, help files and manual.
__________________
Lord, grant me the serenity to accept that there are some things I just can’t keep up with, the determination to keep up with the things I must keep up with, and the wisdom to find a good RSS feed from someone who keeps up with what I’d like to, but just don’t have the damn bandwidth to handle right now.
© 2009, Rex Hammock
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Well said.
I do agree that you appeal to the majority of users who use your product. If a significant plurality of them have an issue with say, left-to-right or top-to-bottom-order - maybe they use an eastern language for example - then you respond by releasing a variant of the application. What constitutes a significant plurality? In practice I'd think the market would dictate that.
Real programmers use butterflies
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Not that I'm disagreeing with you, but there are some who insist consumers don't know what they want. But as far as I'm concerned, there has to be some middle ground to be reached that everyone can agree upon.
That reminds me of the numerous times my sister has asked me to come over to "fix her computer"; on more than one occasion I offered to show her what to do if she gets back into whatever situation she's found herself in. And every time she actually gets mad and tells me she doesn't have time for that, she doesn't care, she just wants it to work and wants me to fix it, end of story. What I conclude from that is that if you're giving someone too many options, they'll want nothing to do with it and prefer a black box that'll take no input from them.
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I'd argue that's precisely why PCs aren't a silver bullet. I'm a fan of smart appliances for the same reason that your sister is not a fan of computers. Dedicated hardware just works. It does one thing, and it does it very well. PCs - or anything really - that try to do everything won't typically excel at them, and to the degree that they can, they are more complicated as a result, and they break. And even attempts to make them easier fail because as Douglas Adams lamented, "the problem with making something completely foolproof is people underestimate the ingenuity of complete fools"
So make things simpler. That's user centric. Your sister may be better served with a chromebook for browsing the web and several smart appliances like TVs for using things like netflix.
Real programmers use butterflies
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You're making a reasoned argument. Separation of concerns. Different black boxes for different purposes.
But then, the average person would end up with many, many small black boxes all over the house. 
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That is common now! And worse, most of them are seldom used. The only exceptions are usually the toaster, the microwave and the television.
Dig through someone's shelves and drawers and you will find old cell ph9ones, flashlights, film cameras, digital cameras, blenders, food mixers, bread makers, electric fry pans, electric griddles, croc pots, calculators, radios, headsets, waffle irons, clothing irons, alarm clocks, wrist watches, and what-not, most of which has not been used in at least a year.
When it comes to smart phone and PCs, at least they are used — even if only for email, web surfing and telephone calls.
__________________
Lord, grant me the serenity to accept that there are some things I just can’t keep up with, the determination to keep up with the things I must keep up with, and the wisdom to find a good RSS feed from someone who keeps up with what I’d like to, but just don’t have the damn bandwidth to handle right now.
© 2009, Rex Hammock
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My wife attempted to login to her laptop this morning so she could clock-in to work.
The keyboard would not allow any entry. Mouse was moving properly.
Nothing on keyboard.
Finally, we used the "restart computer" choice available on login screen and via mouse.
The machine finally came up and it said..."Let's complete your update..." and then tons of marketing questions and answers.
"Would you like to subscribe to MS Office for eternity...??"
Many more questions before she could escape to use her laptop for her business requirement of clock-in.
Thanks, M$, you just made me late for work. 
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They just tried to make sure you can't ruin their update...
Now reading your post they will remove the option to restart the computer with mouse only...
Next step will be wireless electricity to ensure you can't event turn of the computer without shutting down the neighborhood...
"The only place where Success comes before Work is in the dictionary." Vidal Sassoon, 1928 - 2012
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Kornfeld Eliyahu Peter wrote: They just tried to make sure you can't ruin their update...
yep, taking control so we don't "mess up their stuff" 
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What is it with companies these days? They think they still own your product *after* you bought it and took it home.
You know who else does that? thieves and conmen.
If I bought something, it's mine. That means I control when it gets used, and how it gets used.
If you don't agree with that, then at least have the courtesy to let me know before I buy so I can move along to something better.
Real programmers use butterflies
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Absolutely! It's very odd kind of partnership-ownership these days.
The really odd thing is that there is no clue that an update had gone on. The keyboard just wouldn't do anything (which feels really odd on a laptop).
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Me: "I use your TV as as a computer monitor. I just want to switch from netflix back to my PC without scrolling through 3 pages of services like "hulu" that I will never use.
Them: "You can't delete the apps that come preinstalled with the TV"
Me: "Ah, so my solution is to return your product and exchange it for a competitors product. That seems like a bad solution for both of us, no?"
Them: "It's a limitation of the product"
Me: "No, the product can handle it just fine. I build hardware and software for a living. None of them require hulu in order to function. This is a triumph of marketing over good sense"
Them: "I'm sorry you feel that way"
Me: "Me too, but it could be worse. At least I don't work for samsung"
Real programmers use butterflies
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Is this the end of your "blessed with perfection" after 20.5 hours? 
(BTW my Samsung - half the size of yours - has an "input" button on the remote which means I can swap between HDMI input and Netflix in about 3 button presses; no need to go through the "smart" menus) Congrats on getting through to an actual person at Samsung!
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Yes. Luckily the only time i have to deal with it is if i want to use the TV's built in Netflix feature, which for some reason appears to be better quality and faster loading through my TV than through netflix.com
I think my TV is probably newer. All samsung's TVs seem to be "smart" these days but I'd have been fine without the feature.
Real programmers use butterflies
modified 22-Feb-21 5:59am.
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My hero! Not sure how well this will work but I'm going to definitely look into it. While under warranty!
(What samsung? No I have no idea why the TV suddenly stopped working)
Real programmers use butterflies
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They don't make it easy do they?
My recent monitor is a Samsung, and the controls are stupid. They all work via menus from a combination micro joystick and button - but it's on the back of the monitor where you can't see it, and to turn the monitor off, you have to click it, then pull it down, then click it again. Which is OK, but ... that doesn't work once the video signal is no longer present, because then it goes into "hunt" mode between analog and digit inputs, and the joystick now just switches between them.
So to turn the computer off, you have to open the start menu, select "Power", position the mouse over the "shut down" option, then turn off the monitor and click the mouse (hoping it didn't move in the meantime, which is fine for me with a trackball, but a PITA with a "regular mouse").
I recently found that you can hold the joystick in for five or six seconds and it'll turn off, but that only works when there isn't a video signal.
Stupid UI design, done to make the front look "clean" and probably costing more than dedicated buttons would have ...
Samsung used to be very, very good at this stuff - usability was the key thing. But recently they let the marketing department and lazy coders do the UI design, I think.
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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Yeah. I'm really disappointed. When we remodeled our kitchen a couple of years ago when we moved in here we replaced everything with samsung appliances.
My kitchen is great. I don't like their phones, but I don't like *anyone's* smartphones but samsung always had at least good displays, so I figured I'd buy their TV over a competitors that was the same price.
My mistake. I didn't count on them sticking me with the worst remote in the world, ($7 for a replacement on amazon - that's how chintzy it is) and that making me furble through a seemingly endless array of vendor partner apps before I get to the "My PC" option that lets me get back to what I use this screen for primarily - a computer monitor.
I asked them where I could find a compatible replacement remote with source buttons on it. They said I'm locked in.
I finally told them fine, I'll hack the firmware and replace it with something open source. If it bricks the TV I'll return it under warranty anyway.
"You can't do that"
Really? How do you intend to stop me?
"That will void the warranty"
Not if I don't tell you I did it. Just like you didn't tell me I'd be saddled with all of your vendor partners every time I use the remote on this expensive TV i just bought from you.
Real programmers use butterflies
modified 22-Feb-21 8:09am.
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I recently bought a new Samsung TV, with all the smart TV features. A random, but probably insignificant, thing that annoys me is when I choose to close an app I've had open to return back to regular TV or a games console, the app drawer at the bottom of the screen doesn't automatically close. It just sits there, open, staring me in the face, until I have to manually close it. There's no setting for this, and there's no simple timer to close it down after a little while.
The other thing I've noticed are ads in those sorts of spaces. Ads for TV shows or services I'm not interested in, which is annoying as well. Fortunately I recently setup Pi-hole on my network and I'm seeing less of them now, but what you might not know is that if you connect these devices up to the web, they're constantly checking in Samsung's metric websites to report information like recent apps, time that the app was spent open, etc. That's blocked too, but accounts for several thousand requests per day.
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Thank you for the information. I'll lock down my network.
Real programmers use butterflies
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Chris Copeland wrote: f you connect these devices up to the web, they're constantly checking in Samsung's metric websites to report information like recent apps, time that the app was spent open, etc. That's blocked too, but accounts for several thousand requests per day.
Was that blocked in one of Pi-Hole's standard blocklists or did you add it manually?
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I believe it was blocked from the start, most requests are outbound to *.samsungcloudsolution.net, including some ad-loading requests. If not it's easy enough to find some good blacklists to import, I have 1.6m+ domains blocked at the moment 
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