|
I would like to "publish" a guide to newly hired "customer service agent ".
Here is a start - in no particular order:
(do not fix it ) get a new one
it is a user's (customer's) fault
RTFM
"customer is always right " no longer applies
it is working fine here
|
|
|
|
|
Quote: it is working fine here
That's the one that gets me the most infuriated.
The difficult we do right away...
...the impossible takes slightly longer.
|
|
|
|
|
... From both sides of that conversation.
"A little song, a little dance, a little seltzer down your pants"
Chuckles the clown
|
|
|
|
|
1. Clear your cache.
2. Clear your cookies.
3. Reboot.
I've almost told some of these types to get stuffed. What stops me is knowing it's rarely their fault, but that of people who want to put customers through an escalation sequence because 80% of the calls to the help desk are from idiots.
|
|
|
|
|
Quote: What stops me is knowing it's rarely their fault, but that of people who want to put customers through an escalation sequence because 80% of the calls to the help desk are from idiots.
What I can perfectly understand, but at least they should have a shortcut for issues from people that are calmed, polite and look like they know what they are saying.
Instead of having to waste hours / days with people that hasn't an ![Elephant | [mastadon]](https://www.codeproject.com/script/Forums/Images/elephant.gif) ing clue and do not trust on what you say (or they don't even know what the heck are you talking about) because the system checks and rewards time consumed and things from the database checked on the moron customer's side.
M.D.V. 
If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.
|
|
|
|
|
What's interesting is that a lot of "clear your cache" is really "clear your cookies". Web browsers are pretty smart about replacing cached files. Cookies, on the other hand...
|
|
|
|
|
Greg Utas wrote: because 80% of the calls to the help desk are from idiots.
That might be low.
My most memorable experience as someone trying to help ...
Customer cussed me out after I explained he would need to turn on the computer with the switch on the side of the box. Not because he hadn't turned it on but rather because he thought it should not have an on/off button.
|
|
|
|
|
I can tell you that the manager would tell the CSR to grab a screw driver, mop or whatever. Every time; every day.
"Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I
|
|
|
|
|
May I submit another:
"No one else has complained about that"
(Often it's because they have experience reporting complaints and know better not to bother)
|
|
|
|
|
var nfa = FA.Parse(@"(foo|(bar)+|ba[rz])|foobar");
Console.WriteLine(nfa.ToString("e"));
(bar|barba(rba)*r|baz|foo|foobar)
It was always the loops that would just nail me to the wall.
I still have to clean up the expressions it produces but they are essentially correct!
I used the state removal method[^] but I couldn't find an adequate explanation.
Finally, I found this: GitHub - wolever/nfa2regex: Converts NFAs (and DFAs) to a regular expressions using the state removal method.[^]
It's in Go, so I taught myself some Go  Not a bad language in that it only took me a few hours from start to finish to learn enough of it and port away from it to C#.
Unfortunately when I think I am too smart for my own good I used to try to do this algorithm to remind me of my intellectual shortcomings - I no longer have that opportunity.  I guess I'll have to try LL(k) or LL(*) parsing next. The trouble with that is parser generators aren't usually good enough to make real world parsers, or the code they generate is too big. Oh well. I'll find something.
Check out my IoT graphics library here:
https://honeythecodewitch.com/gfx
And my IoT UI/User Experience library here:
https://honeythecodewitch.com/uix
|
|
|
|
|
Your mind never ceases to amaze me 
In a closed society where everybody's guilty, the only crime is getting caught. In a world of thieves, the only final sin is stupidity. - Hunter S Thompson - RIP
|
|
|
|
|
I am already happy if I manage to barely understand what gets posted 
M.D.V. 
If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.
|
|
|
|
|
So am I. 
Check out my IoT graphics library here:
https://honeythecodewitch.com/gfx
And my IoT UI/User Experience library here:
https://honeythecodewitch.com/uix
|
|
|
|
|
I know... .and please do not change
M.D.V.
If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.
|
|
|
|
|
Hopefully you have a lot more test cases.
|
|
|
|
|
I do.
Check out my IoT graphics library here:
https://honeythecodewitch.com/gfx
And my IoT UI/User Experience library here:
https://honeythecodewitch.com/uix
|
|
|
|
|
|
What's a soft lunar landing? They touched down but never went outside the spacecraft kinda thing?
Jeremy Falcon
|
|
|
|
|
A soft touchdown is where the vertical velocity relative to the ground is nearly zero at an altitude of 0. A hard landing is where the vertical velocity is near or above that which will cause failure due to impact.
"A little song, a little dance, a little seltzer down your pants"
Chuckles the clown
|
|
|
|
|
Right, that still means they touched down on the moon, correct? I'm assuming yes but looking for a non-Googled confirmation.
Jeremy Falcon
|
|
|
|
|
Well, yes. But I think it was just a robotic spacecraft that landed. I don't think there are any people aboard the spacecraft.
The difficult we do right away...
...the impossible takes slightly longer.
|
|
|
|
|
Still though, that's cool.
Jeremy Falcon
|
|
|
|
|
Definitely no people.
Media attention would be far greater if that happened.
|
|
|
|
|
Well, I mean, bleu cheese isn't exactly hard.
|
|
|
|
|
A hard landing is a crash. A soft landing is landing as intended.
You almost never want a hard landing.
Cheers,
Vikram.
|
|
|
|
General 
News 
Suggestion 
Question 
Bug 
Answer 
Joke 
Praise 
Rant 
Admin 
Submit an article or tip
