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Which was the best technical support you experienced?
I have to mention the Texas Instrument's one.
"In testa che avete, Signor di Ceprano?"
-- Rigoletto
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In the old days: Sonicwall, original company. If they couldn't talk you through it, they would remote connect and do set up or troubleshooting. Failed power supply: over nighted a new one. No charge.
Recent: Cisco, and it was a Bot. Replacing failed switch.
Codeproject: resisted pointing out that I am an idiot because I haven't a clue on CCC's. 
>64
Some days the dragon wins. Suck it up.
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Surprisingly, I have to give a nod to Microsoft: my MB died, so I replaced it, and Win10 insisted that I need a new licence. MS Tech support dialed in, and worked under nasty conditions to fix it. The dial in picked up only my main monitor, but the taskbar was on the left hand one - and because Windows thought it was a pirate installation it wouldn't let us move it. So he was working nearly blind to write and execute scripts to find the original licence key while being unable to see 2/3rds of the screen ...
Took him 1/2hr, but he did it and was unfailingly polite and helpful as he did.
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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Iyama - my screen blew because of an electrical fault at home.
They sent me a replacement screen for free.
Ever since then I have only bought Iiyama screens, as I value the old fashioned principle of loyalty.
“That which can be asserted without evidence, can be dismissed without evidence.”
― Christopher Hitchens
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Intel - not necessarily for CPUs or SOCs. Back in the early 90's when they sold a ISA based Fax board and I was an IT drone I had a great experience with their tech support.
??? - A few years later I had a great customer service / tech support experience with some RAID system we had. For the life of me I can't remember the brand.
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This is not related to software companies or computer manufactures
BUT it might be nice to know
In 2012 I had a plumber install a new sink and thus a new faucet
No instruction booklet or warranty information
Where I live it is wam bam job done Now Pay Me
Any way I need a new aerator and cap screw for said faucet
Found the name Moen on the faucet
Both Plumbing stores where I live said no such part we will sell you a new faucet NO Thanks
I happen to be in Phoenix and stopped at a plumbing parts store
Here was the recommendation Just call Moen all parts are shipped free just show proof of purchase
What Proof and are you kidding me
You take a picture of your product and Moen on the website it recognizes your faucet
It did not work for my faucet BUT the online person in North Olmstead, Ohio
said send me the photo she ID the faucet ask when I purchased it "I said no proof of purchase"
That is OK what part do you need ?
I am happy to say that Moen has a lifetime guarantee with FREE replacement and shipping
While not Technical Support still Just Great Product Support
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I just had the same situation with a Pfister faucet.
The pull down sprayer sprung a leak in the hose after only 2 years of use (and honestly not swinging from it or anything  ).
I couldn't remember the name of manufacturer but found the old book in a cabinet -- now it had been 5 years since I bought the faucet. Uh oh.
I looked them up so I could order the part & pay for it.
Their web site was really nice because you just report your problem with pics and they help.
They ended up sending me the replacement hose and parts for free. Amazing Pfister!!
Is plumbing the last bastion of good support? Maybe.
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They may not be the last bastion but they are as a group
way smarter than a lot of other companies with the concept
of support. Do the Math !
They make 100 parts and stock them at one or three corporate location
They pay the shipping and entice the plumbers with a worth while Warranty
It does not pay them to make parts for every HVAC or major plumbing supply business
that might be 2 parts in well over 1000 location plus they still need to ship the part.
And getting the plumbing supply to carry a minimum on hand quantity. It does not happen.
We can order that or sell you a new Faucet
Plus most pluming manufactures Moen, Kohler and Pfister to name a few make products that last
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Easy one to end the week
It's a crazy morning for her no matter how you look at it (5)
In a closed society where everybody's guilty, the only crime is getting caught. In a world of thieves, the only final sin is stupidity. - Hunter S Thompson - RIP
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"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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I said it was easy 👍
In a closed society where everybody's guilty, the only crime is getting caught. In a world of thieves, the only final sin is stupidity. - Hunter S Thompson - RIP
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MADAM!
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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Nope
In a closed society where everybody's guilty, the only crime is getting caught. In a world of thieves, the only final sin is stupidity. - Hunter S Thompson - RIP
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What was it then?
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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Madam you said MADAM!
In a closed society where everybody's guilty, the only crime is getting caught. In a world of thieves, the only final sin is stupidity. - Hunter S Thompson - RIP
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I always put the solution in caps.
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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I meant the !
In a closed society where everybody's guilty, the only crime is getting caught. In a world of thieves, the only final sin is stupidity. - Hunter S Thompson - RIP
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Lets just say my brain has stopped working, and reset this conversation because I have no idea what is going on?
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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The point is, there is no point - end of thread
In a closed society where everybody's guilty, the only crime is getting caught. In a world of thieves, the only final sin is stupidity. - Hunter S Thompson - RIP
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Before you go, are you up Monday or am I? (Told you I was confused)
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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You I was being pedantic 🤑
In a closed society where everybody's guilty, the only crime is getting caught. In a world of thieves, the only final sin is stupidity. - Hunter S Thompson - RIP
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Took me all day to figure out the answer
crazy: MAD
morning: AM
I’ve given up trying to be calm. However, I am open to feeling slightly less agitated.
I’m begging you for the benefit of everyone, don’t be STUPID.
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I admire your tenacity.
In a closed society where everybody's guilty, the only crime is getting caught. In a world of thieves, the only final sin is stupidity. - Hunter S Thompson - RIP
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I guess this is what they call compact living.
"If we don't change direction, we'll end up where we're going"
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