Problem setting up HP PhotoSmart C4783.

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I am trying to get several PC's on a network to connect to my client's new wireless printer, the C4783. I initially installed the whole HP 'tsumami of software' the comes with the printer onto my laptop, connected to the printer over USB, and corrected it's networking config. My laptop now also can connect to and print on the printer over the wireless network, as is intended for all PC's.

However, when I try and install the HP software on my client's netbook, the HP software cannot find the printer. Firewall was turned off during this time, so doesn't play a role. I tried re-installing all software, but I initially only got a "Repair" or "Uninstall". Choosing Uninstall triggers a lengthy process that ends with a sudden and forceful restart, after which the same "Repair" or "Uninstall" choices are present. Looks like uninstall doesn't.

Any suggestions as to how I can begin diagnosing why my laptop has no problem connecting to the printer, but two others do? Wireless is unsecured, and no, nobody has to know where I am right now. :-)

Posted 5-Jan-10 23:08pm

Brady Kelly

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DABBee · Answer 1 · 2010-01-06T13:04:00

Have you used exactly the same process with the netbooks ?

I had a quick look on HP for connection issues and nothing stood out - here's the plain vanilla troubleshooting version by HP

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01643196&tmp_track_link=ot_recdoc/c01818809/en_ru/c01643196/loc:1&lc=en&dlc=ru&cc=ru&lang=ru&product=3831747

Rick Shaub · Answer 2 · 2010-01-06T14:32:00

I installed network printer at home recently (HP 6310). My laptop already had the megaload HP driver suite installed. I was able to just use the "Add printer" utility in windows (Vista 64 bit) to install the printer. Maybe if you install the drivers as if you are running from USB (connection not required) you can add the printer later.

Problem setting up HP PhotoSmart C4783.

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